Tim Dahle INFINITI - Service Center

Poor customer service - If I could give them 0 stars and write a review, I would! I called on a Sat to let the service department know my car was being towed in and the windows were all down if they could s write a review, I would! I called on a Sat to let the service department know my car was being towed in and the windows were all down if they could store it indoors. I spoke to two individuals in the service department and both assured me it would be. It was not! As my vehicle was delivered 5 minutes prior to close I knew it wouldn't be looked at until Monday. Monday came and I waited to hear from the service department about a plan. By noon I hadn't heard from them, so I called and spoke with Kiara, who is the biggest liar in the department and the most unprofessional as well. I first lie she told me is that she would call me by end of day to let me know if it had been looked at or not. Never heard from her. waited until noon on Tuesday, still nothing! I called in and she let me know that no one had looked at it yet, and they would not have a chance to look at it until Wednesday... 4 days after it has been dropped off, not sitting a secure place with the windows down and unable to start. Finally Wednesday they call me after noon and let me know it was a dead battery and 2 blown fuses that they will wash the car and have it ready on Thursday. I receive the bill and it is for 2 hours of labor to change 2 fuses! $500!! Then they text me to tell me inventory was incorrect and it will be ready Wednesday at 2:30. I schedule pickup for 5 pm. When I arrive they are not ready for me, I find they charged me for 3 fuses, and they didn't wash the car. Not only that, the fuse box was still open and the cover late left on the floor. The car had not been inside and was filled with dust and dirt from the windy 5 days it sat open! Worst communication ever! worst experience Avoid Tim Dahle Infiniti at all cost! We need a better dealership for Infiniti in Utah. More

The service department at Tim Dahle is reason enough to drive an Infinity! Always prompt service, the price they quote is the price you’ll pay. You’ll pick up your car washed & ready to go! I’ll drive I drive an Infinity! Always prompt service, the price they quote is the price you’ll pay. You’ll pick up your car washed & ready to go! I’ll drive Infinity’s forever! More

The service was straight forward, prompt and done well. My expectations were exceeded. Jake the service manager knows what he is doing. My expectations were exceeded. Jake the service manager knows what he is doing. More

Extraordinary customer service and convenience. Lauren was excellent and I will certainly return to this dealer for any needed service. Lauren was excellent and I will certainly return to this dealer for any needed service. More

I love working with Parker , he always goes that extra mile to make sure I’m happy with the service. The service is great, they do a wonderful job and are very professional. mile to make sure I’m happy with the service. The service is great, they do a wonderful job and are very professional. More

This location needs to work on their customer service. Some of the sales reps and finance people are great, but for the most part the customer service is very poor. Some of the sales reps and finance people are great, but for the most part the customer service is very poor. More

One star review if I can give them. As of December 2024. They appear to be on their way out of business. Went to get an oil change on my 2004 G35. 79.95 was the advertised special on As of December 2024. They appear to be on their way out of business. Went to get an oil change on my 2004 G35. 79.95 was the advertised special on their website - is what I agreed to. Check-in attendant nodded head vigorously. When finished... he indicated the charge was going to be $150. Almost double. Name of the game is to gouge for as much money as possible. Don't buy a car or service your car at Tim Dahle stealerships unless it's under warranty. Caveat Emptor. At your own risk. When I indicated the price we agreed on.. he said it was his first day. Liar liar... More

Very very very unsatisfied with coming here. I wish I would have never bought a car from them and never will ever again. I have been lied to, treated poorly, and they are trying to charge me for I wish I would have never bought a car from them and never will ever again. I have been lied to, treated poorly, and they are trying to charge me for something they broke. I bought a car from them and they had to fill the brake fluid. When doing that they broke my tire sensors (which they are trying to use my warranty to pay for it to get fixed). I have gone in 3 times for them to not fix it and just do a factory reset. Then 3 days after getting the car it tells me it needs coolant. Then 2 weeks later my check engine light comes on as anyone would be i am frustrated at this point. I explain my frustration and I get attitude back and treated like I’m a dumb girl because I’m upset I’m dealing with this after two weeks of owning the car. When they check my car it says a bunch of things need to be fixed. I was supposed get a call to get the stuff ordered and situated and I don’t hear from them. So I went in and talked to the manager and explained my frustration and he acted liked he cared but it was an act. I was told I would get called the next day to get things situated and that he would handle things and I still haven’t heard back from them. At this point I don’t know what to do and I’m very frustrated now. 20/10 don’t recommend coming here this is not okay to treat your customers like this and sell them unreliable cars. I should not be having the issues I have after owning this car for such a short amount of time and no one ever gets back to me to get it situated. I shouldn’t have to come into the office for them to talk to me about all of this. More

We purchased a used car at this dealership and it was a very good experience. There was a small issue that required service and that was a good experience as well. I am not sure if the item was part of t very good experience. There was a small issue that required service and that was a good experience as well. I am not sure if the item was part of the warranty because they told me that they would take care of it and they did with no cost to us. They were both personable and professional. More

Avoid this dealership if you value your sanity, time, and money. Quality of service and urgency to get your car back to you in a timely manner is absent. John Rasmussen the service manager is a straight up x money. Quality of service and urgency to get your car back to you in a timely manner is absent. John Rasmussen the service manager is a straight up xxxxxxx who dos’nt listen to what you’re saying and is super ignorant. They don’t care about you or your vehicle here even if you bought it from them. The “forever warranty” is useless cause they don’t have the know how on how to fix anything. I’ve taken my car to a second party and they instantly found it was throwing engine and transmission error codes. Kinda feel that’s the first thing you should be checking when a repeat customer keeps coming back complaining about the same issue. Save yourself from all of this and avoid this place by all cost. Infiniti will be out of business in 10-15 years the way they are going. More