Tim Dahle INFINITI - Service Center

Absolutely wonderful service, sales, and especially detail, my car was filthy gross, they make it look brand new! And it’s a 2006, highly recommend Tim Dahle Infiniti. detail, my car was filthy gross, they make it look brand new! And it’s a 2006, highly recommend Tim Dahle Infiniti. More

Issue with our 2019 QX80 that was user error on our part. The Tim Dahle team have always been top notch to deal with. We live in Cache Valley and have had a problem with our new QX80 occasionally having a dea The Tim Dahle team have always been top notch to deal with. We live in Cache Valley and have had a problem with our new QX80 occasionally having a dead battery. We took it in where they had a new loaner ready for us. They checked it top to bottom and told use that they couldn't find any issues with the battery or charging system. With information learned from a new service bulletin we learned that when you leave the fob in the car while it was in the garage (not recommended) that the car never really shuts down. Also the new alternators charge under different parameters for emissions reasons. So the combination of leaving the fob in the car combined with driving short (non highway speed) distances doesn't properly charge the battery. Lesson learned. Jacob in the service department was good to personally text with the progress during service and follow up after to make sure things are good. More

Poor Customer Service - SUV problems with recall. Customer Service at Infiniti is horrible. While I currently own two Infiniti cars (G37x and the Q56) I will never buy another Infiniti. My Q56 with Customer Service at Infiniti is horrible. While I currently own two Infiniti cars (G37x and the Q56) I will never buy another Infiniti. My Q56 with 50,000 miles has horrible Screeching noise comming from a timing chain. Every time you accelerate, it sounds like someone is screeming. Apparently there is a recall on this SUV for it timing chain. I attempted to get the recall fixed today. Unfortunately they have a back log of 9 months. The earliest appointment they have is in May of 2017. I told them I was worried about what it would do to my car not to mention it is embarrasing to drive and they told me, "If it dies on the road call call us". I also attempted to call Infiniti Consumer Affairs at 800-662-6200. They did say sorry but that they have no ability to fix the car due to a back log of vehicles with problems ahead of me in line. I strongly recommend looking at another brand of car. I also own Lexus and BMW. At least at BMW and Lexus they take care of their customers. More

Service department is amazing I brought my g37 (that I purchased from them) in over the weekend to have my rear breaks, air filters, and some fluids done. Initially, I dealt with V I brought my g37 (that I purchased from them) in over the weekend to have my rear breaks, air filters, and some fluids done. Initially, I dealt with Vroqua and Karie. As soon as I called and said I heard squeaking coming from the tires they told me to come right in. I was there in 20 minutes, they had a tech check out the car for me, and we determined it was the rear break pads. Karie sat with me and scheduled the appointment, she was a pleasure to work with; very thorough and courteous throughout the whole experience. I brought the car back on Saturday and dealt with Jesse, I have interacted with him a few times in the past and cant get enough of the guys energy. He is extremely knowledgeable about cars, but even more importantly, he is awesome to be around. He went the extra mile to make sure that I was taken care of, and I certainly was. Both Karie and Jesse talked to Chaz, the service manager, about taking care of a few items on the list of to-do's for me; as a good faith gesture. Chaz gladly approved them and even came into the office to introduce himself and let me know that I would be treated like a valued customer. Overall, incredible experience with the sales department initially, and now the service department. It is a wonderful feeling when you walk in to your dealership and are treated like a friend from beginning to end; not just on the day of the sale. I can say with confidence that my car will be serviced at Tim Dahle Infiniti for as long as I have it and I know she will be well taken care of. Thanks for the great experience and customer service, see you in a few months. More

I cannot begin to explain how terrible my experience with Tim Dahle Infiniti was, and in particular, their Service team. I took my car in to get the Idle Air Volume learning (throttle learning) done. I tol Tim Dahle Infiniti was, and in particular, their Service team. I took my car in to get the Idle Air Volume learning (throttle learning) done. I told them this from the beginning, and explained why it needed to be done. I was told by Ben Rosenlof, the assistant service manager that they would do a diagnostic ($120), and that should cover the cost of the reprogramming. Long story short, Ben called me and told me they would have to do a full ECU reset, instead of the throttle learning. This means, telling their scanner tool to issue a full reset to the ECU, rather than a partial. Does this take any more effort on their part? Absolutely not. Does this take more time? Maybe a few minutes more for the ECU to reset fully, not any more time for the technician. Does this cost more? Apparently it does! I would love to know why and how they come up with costs for things like a full ECU reset, versus a partial (throttle learning) reset. I asked to see a pricing sheet, and of course they couldn't provide one. I asked why it cost more for a full reset, and Ben stated "that's what the technician wanted to charge". Now let's talk about how much time it took to complete the process. Ben called me at 12:54pm to inform me they were going to do a full reset of the ECU, at 1:16pm I received a call stating it was complete. So less than 30 minutes to complete the procedure, great. According to the bill I received, their labor costs are $110 an hour. How could they justify charging me more than the $120 diagnostic fee (that was supposed to include the reprogram)? They justified the cost by saying labor for the reset was 1.5 hours. I don't have a problem with paying for 1.5 hours of labor, if it actually had taken 1.5 hours to complete. Not to mention the fact that it was supposed to be included in the diag fee. When I was simply looking for answers regarding how they can justify charging me extra for the full ECU reset, Ben became belligerent and very confrontational. I asked to speak with the Service manager, and he said "he just walked outside, what do you want me to do about that?". Chaz Benson, the Service Manager called me about 3 hours later to "discuss" the situation, soon after he became very defensive and confrontational as well. So, cost of services aside (though I don't feel they were very honest with how I was charged), I will never return to Tim Dahle Infiniti again because of the way I was treated by their Service team. They were unapologetic and couldn't care less about me as their customer. I hope this prevents someone else from having the same headaches I had with Tim Dahle Infiniti. Beware! More