Tim Dahle INFINITI - Service Center

EXTREMELY POOR SERVICE! ! JOHN SERVICE MANAGER IS EXTREMELY RUDE!! Instead of addressing my problems with the car HE SAID WE DONT WANT YOU AS A CUSTOMER!! I tried to address ! JOHN SERVICE MANAGER IS EXTREMELY RUDE!! Instead of addressing my problems with the car HE SAID WE DONT WANT YOU AS A CUSTOMER!! I tried to address the problem with higher management only to be ignored. INSULT TO INJURY!! IF YOU WANT IT FIXED DONT GO HERE!! SERVICE IS THE WORST I HAVE EVER EXPERIENCED!! I HOPE THIS FINDS YOU MR. SERVICE MGR YOU SHOULD FIND A JOB THAT DOESNT INVOLVE PROBLEM SOLVING!!! More

Friendly service. Completed on time with quality work. Did not have a cabin filter so returned a few days later and it was installed while i waited. Completed on time with quality work. Did not have a cabin filter so returned a few days later and it was installed while i waited. More

Thank you Carson and team for repairing my car and keeping me informed of what was being done in the process. I plan on returning in the very near future for other repairs and maintenance. I had so keeping me informed of what was being done in the process. I plan on returning in the very near future for other repairs and maintenance. I had so much peace at mind when my car was there. Thanks again! More

Amazing service and very thorough would definitely recommend to any Infiniti or Nissan vehicle owner customer recommend to any Infiniti or Nissan vehicle owner customer More

Carson did a great job of working with us and researching our extended warranty on our car. our extended warranty on our car. More

I initially had a positive experience at the service center. They offered a loaner car, which was helpful. However, when I learned my warranty wouldn't cover everything and my out of pockets expenses we center. They offered a loaner car, which was helpful. However, when I learned my warranty wouldn't cover everything and my out of pockets expenses were around $3,000. This was more than I anticipated, so I decided to have the work done elsewhere. Unfortunately, the service rep, Jacob, seemed unhappy with my decision. He informed me I would be charged for the technician's time diagnosing the issue. His comment about needing to "feed their families" felt unprofessional and pressured me. Jacob sent me a bill for almost $1,000 for the diagnosis alone, which was significantly higher than the advertised $220 fee. I had to speak with the manager, John, to resolve the issue. Thankfully, John was understanding and reviewed the situation. He rectified the mistake and honored the original diagnosis price. While I appreciate John's intervention, the overall experience left me disappointed. That's why I'm giving a 3-star review. More

I will never come to this dealer ship again because they replaced my cars transmission for 17,000 dollars still is having problems. 375 for warranty alignment and they don’t even align it because my string replaced my cars transmission for 17,000 dollars still is having problems. 375 for warranty alignment and they don’t even align it because my string wheel is still off and didn’t fix it More

Been taking my car to Tim Dahle Infiniti for all my service since Ive owned the car. They have always treated me great. Jacob Alviso has been excellent to work with and has always taken care of me. I d service since Ive owned the car. They have always treated me great. Jacob Alviso has been excellent to work with and has always taken care of me. I don't trust my car with anybody else. More

I have an Infiniti Q60S and have used Tim Dahle Service for my last 4 vehicles but today I went in for a routine oil change and I have never been treated better. David was my service rep and he went out of for my last 4 vehicles but today I went in for a routine oil change and I have never been treated better. David was my service rep and he went out of his way to accommodate me. Would definitely recommend David for all your service needs!!! More

Service is always willing to help. I have noticed a decline in the last few years in terms of customer comfort perks. As a luxury vehicle organization…this is what keeps customers co I have noticed a decline in the last few years in terms of customer comfort perks. As a luxury vehicle organization…this is what keeps customers coming in to service. More