Tim Dahle INFINITI - Service Center

I had a headlight that needed replaced under warranty. I had dropped my car off the night before and was told it would be ready the next day. I never received any messages about the status of the car, so I had dropped my car off the night before and was told it would be ready the next day. I never received any messages about the status of the car, so I called around 1pm and was told it would be worked on as soon as they got a repair order number but it would be done. About 3 hours later I called and was informed they didn’t even look at it because they forgot to check the night drop box, and it was too late. This is all well and good but I live 200 miles away, and now I was going to have to make yet another trip down to have the car fixed. Nothing to compensate me for my time, and extra expense. I was told the service manager was going to call me personally and my phone still hasn’t rung. More

Good service. David was great to work with. Recommend them for any service needed on your infinity. David was great to work with. Recommend them for any service needed on your infinity. More

Andy in service was great! I would recommend dealing with him. But probably only deal with him. I would recommend dealing with him. But probably only deal with him. More

I recently had my Q50 serviced and received excellent customer service from Andy and the entire Service Department there. I ended up having to leave my car for a few days, and a loaner was immediately pr customer service from Andy and the entire Service Department there. I ended up having to leave my car for a few days, and a loaner was immediately provided. Andy called or texted daily about the progress, so I was always well informed on the status of the work being done. It could not have been more painless. Kudos to Andy and the Service Dept. More

Online scheduling was easy. Had to wait 8 minutes before someone approached me to ask what I needed. Service was performed as needed and on time. However, my car does not automa Had to wait 8 minutes before someone approached me to ask what I needed. Service was performed as needed and on time. However, my car does not automatically reset the tire pressure sensors, so needs to be done manually. Despite my asking if this had been done, and assured that it had been done, it was not. I had to return to the dealership and have them do the job. More

This was my first time dealing with Tim Dahle Infiniti. I took my QX60 in for service. Andy was my service advisor and was fantastic. I was most impressed with the frequency and quality of communicatio I took my QX60 in for service. Andy was my service advisor and was fantastic. I was most impressed with the frequency and quality of communication on the status of my car. Not generic automatic updates, but useful and personalized updates with video when needed. More

Very much appreciated the quality of care surrounding the servicing of my vehicle. Andy was prompt, honest and professional. Felt very comfortable about what was done. servicing of my vehicle. Andy was prompt, honest and professional. Felt very comfortable about what was done. More

Friendly and gets the work done when promised. Gave me a loaner car which was helpful. Gave me a loaner car which was helpful. More

Jane was very helpful Service Advisor, and Colton was a very good Technician regarding the warranty repairs. Several maintenance items were pointed out and fixed. very good Technician regarding the warranty repairs. Several maintenance items were pointed out and fixed. More

Great facilities. Friendly knowledgeable staff.Finished when promised. They were able to locate and fix an annoying noise at no cost. Friendly knowledgeable staff.Finished when promised. They were able to locate and fix an annoying noise at no cost. More