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1,317 Reviews of Tim Moran Hyundai - Service Center
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July 09, 2025
I was traveling from Arizona to Oceanside, California and had to have my radiator replaced Saturday, June 28, 2025. I was told my vehicle would be ready Tuesday, July 1, 2025 around lunch time. This was to had to have my radiator replaced Saturday, June 28, 2025. I was told my vehicle would be ready Tuesday, July 1, 2025 around lunch time. This was told to me on June 30, 2025 about 4 pm. I called at 11 am prior to making the hour plus drive to get the vehicle. I got the service writer's voicemail so left a message that I was on my way. I got there about 12:45 and was told they hadn't even started the work. I told the service writer that I left a voicemail at 11 so he looked at his computer and said oh yeah, I see it. I was upset that I wasted most of a day of vacation driving to and from the dealer when a simple phone call or text would have saved me the time and frustration. The poor rating is totally based on lack of communication. More
by John
Employees Worked With
Ric DeAzevedo
July 04, 2025
The wait is always to long and there are no courtesy shuttles or anything like that! The service team didn’t appear to rotate my tires and every time I address a concern they just say it’s fine and they shuttles or anything like that! The service team didn’t appear to rotate my tires and every time I address a concern they just say it’s fine and they did not reset my service mileage More
by cernaj123
Verified CustomerEmployees Worked With
June 26, 2025
The fact that the chairs in the lobby are braking down and service is long each time I get service I have to set aside at least 3 to 4 hours just for oil change and tire rotation. and service is long each time I get service I have to set aside at least 3 to 4 hours just for oil change and tire rotation. More
by Westly Singletary
Employees Worked With
June 25, 2025
I always receive Top Notch Service on my cars. The service rep Anthony Coutler, always greets me with a smile and a handshake! I’ve been bringing my cars here for service for over two decades and The service rep Anthony Coutler, always greets me with a smile and a handshake! I’ve been bringing my cars here for service for over two decades and I have never been dissatisfied with their quality of service! They treat me like family! More
by skipr99891
Employees Worked With
Other Employees :
Carlos Hernandez
June 25, 2025
We are a happy Hyundai Family however last time my daughter took her 2024 Santa Cruz they did not put oil in her truck like stated. No attention or details were given as to why this wasn't done. I was daughter took her 2024 Santa Cruz they did not put oil in her truck like stated. No attention or details were given as to why this wasn't done. I was disappointed that this was not done. Had she driven further she would have burnt the engine. More
by irma.chargers
Employees Worked With
June 21, 2025
I made an appointment for an oil change and if I hadn’t asked they wouldn’t have noticed that my vehicle was even waiting even though I checked in and sign the paperwork. I had an appointment after and was asked they wouldn’t have noticed that my vehicle was even waiting even though I checked in and sign the paperwork. I had an appointment after and was almost late becuase they were clueless. I will no longer use Tim Moran for business… service or sales! More
by kadee.shott
Employees Worked With
Paul
June 17, 2025
Great service team. Most of the time Anthony is there when I go in for my appointments. He is always courteous and helpful. Most of the time Anthony is there when I go in for my appointments. He is always courteous and helpful. More
by Dmahealani
June 16, 2025
Subject: URGENT: Mishandling of TXX Warranty Claim – Timeline and Immediate Action Requested I’m providing a detailed timeline of events related to my vehicle, which is currently at Tim Moran Hyu Timeline and Immediate Action Requested I’m providing a detailed timeline of events related to my vehicle, which is currently at Tim Moran Hyundai in Hemet, so there is no misunderstanding about my warranty claim and my expectations. 📅 September 2022 – First Engine Replacement I originally brought my 2011 Hyundai Sonata to Tim Moran Hyundai due to engine failure. After calling Hyundai Corporate and confirming my coverage, I was told my vehicle qualified under the TXX extended engine warranty (part of the federal class action settlement related to engine defects). Your dealership then replaced the engine, allegedly under that TXX warranty. 📅 May 31, 2025 – Second Engine Failure On May 31, 2025, while driving at highway speed, my engine failed again. The vehicle was towed to your service department. At that point: I immediately contacted Hyundai Corporate, who again confirmed my vehicle should be covered under the TXX warranty. I was later informed by Hyundai's National Consumer Affairs representative that your dealership submitted a pre-authorization under the wrong campaign code – T3G (related to a knock sensor), instead of the correct TXX campaign. While your service manager did state that an engine replacement was needed, the use of the incorrect campaign code caused my claim to be denied. This blocked my assigned Hyundai caseworker from handling the claim appropriately and escalated the situation unnecessarily. 📅 June 5, 2025 – Instruction Ignored by Dealership I was informed by Hyundai’s Corporate office that on June 5, your service department was explicitly instructed to provide me with a loaner vehicle during the review process. That never happened. When I personally visited the dealership and brought this to the service manager’s attention (while on the phone with Corporate), I was told, “I don’t have one to give you,” and that “your fight is not with me, it’s with Corporate.” 🚨 Important Facts: My previous engine only lasted 80,000 miles — meaning either the replacement was defective, improperly installed, or not truly remanufactured. Your dealership mishandled the warranty claim, and now I’m left paying $200/week for a rental vehicle that Hyundai was supposed to cover under the TXX class action warranty. Despite all of this, the vehicle is still sitting on your lot awaiting correction and resubmission of the proper campaign claim. ⚖️ My Position: This is not a simple service issue — it is a matter of compliance with a federal court settlement. I have no interest in arguing with your dealership or being caught between departments. The facts are documented. 📌 What I Expect: That your dealership resubmits the pre-authorization using the correct TXX campaign as already noted in Hyundai’s records. That I am provided the loaner vehicle Corporate authorized on June 5. That immediate communication occurs between your dealership, your regional service manager, and Hyundai Consumer Affairs to correct the campaign code error made internally. If your dealership is unwilling or unable to handle this correctly, I am requesting that Hyundai Corporate immediately relocate the vehicle to another certified dealership capable of following federal warranty terms. If none of this happens, I will pursue: Contacting the class action counsel, Filing a formal complaint with the federal court, Seeking reimbursement for my rental expenses, And potentially pursuing further legal action. I hope your team will correct this quickly, so we can avoid any more delays. More
by Spirituallygifted458
Employees Worked With
June 13, 2025
Great service. and Anthony Coulter made honest recommendations about what should be done now and what service could wait until next time. and Anthony Coulter made honest recommendations about what should be done now and what service could wait until next time. More
by MARILYNJFIELDS
Employees Worked With
June 11, 2025
Fast and friendly service. The waiting area clean and comfortable. Everyone was very professional and showed empthy for fellow humans. The waiting area clean and comfortable. Everyone was very professional and showed empthy for fellow humans. More
by crislnunley
Employees Worked With
