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Tindol Ford ROUSH
Gastonia, NC
776 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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776 Reviews of Tindol Ford ROUSH
February 06, 2015
Great Service we bought a 2010 GT Mustang from Lyle Sturgis he was great then, We traded that in on a 2015 Rouch Race Red RS1 Mustang and Lyle went above and beyo we bought a 2010 GT Mustang from Lyle Sturgis he was great then, We traded that in on a 2015 Rouch Race Red RS1 Mustang and Lyle went above and beyond what most sales people would, He kept a positive attitude even when we didn't, Lyle Sturgis is a great person, and a good friend, and we will continue giving Lyle and Tindol Ford our business, Lyle introduced us to the people that will be taking care of our Rouch Mustang, they were all very friendly as well as knowledgeable on the Rouch. they made us feel very comfortable. keep up the great work Lyle..Tindol Ford is lucky to have you working there, If you get the chance to go to Tindol Ford you will be in good hands, no matter who you talk to. they are all very friendly , we will be seeing you soon Lyle and thanks for all you have done for us!!!! Robert and Annie Jones More
by Robert &Annie Jones
Employees Worked With
Lyle Sturgis
January 31, 2015
Service Call Caleb informed me of available options, an accurate estimate, returned my repaired vehicle early. Caleb was polite and professional throughout the pr Caleb informed me of available options, an accurate estimate, returned my repaired vehicle early. Caleb was polite and professional throughout the process and is a great ambassador for Tindol Ford. More
by Goldida
Employees Worked With
Caleb
January 30, 2015
Superior dealership Brian Tims, Jr in Sales made the experience worry and hassle free. He dealt with me via text/email through the whole process and when we arrived afte Brian Tims, Jr in Sales made the experience worry and hassle free. He dealt with me via text/email through the whole process and when we arrived after a 2hr drive to the dealership, all the papers were ready, the car was filled up and detailed waiting at the front door for me. Michael Corbett in the Financial Dept was friendly, funny and made me feel right at home. Amazing customer service, we will be going back soon for my husband a new car. Definitely recommend Tindol Ford Rouch!!! More
by lacmoser
Employees Worked With
Michael Corbett, Brian Tims
January 30, 2015
Purchased 2014 Edge The overall process was simply great. The advertised low sales price was the price they offered the car at, what a novel idea, :-) another dealer in The overall process was simply great. The advertised low sales price was the price they offered the car at, what a novel idea, :-) another dealer in the area was 2k higher than there on advertised price and Earl Tindol beat there price. Mr. Gordon Haygood is very knowledgeable and a pleasure to work with. More
by Jon
Employees Worked With
Gordon Haygood
January 29, 2015
The Power of "Yes"! I have been to every other dealer in Charlotte, NC, and some in Pennsylvania. Everyone told me that there was no way to get me into a new car by mysel I have been to every other dealer in Charlotte, NC, and some in Pennsylvania. Everyone told me that there was no way to get me into a new car by myself. My credit score was too low. My income was too unique. The negative equity in my old car made it impossible to get a loan. When I walked into Tindol Ford, I was ready to hear another no. But instead they said, "let me try" AND TRY THEY DID!! Patrick and Robbie bounced around from this car to that car, different price points, different banks, trying EVERYTHING they could think of to get a "Yes". Three days later, they did just that. Yes, after them tirelessly working for me for three days, last night I got to drive home in a 2013 Ford Focus thanks to Patrick and Robbie. Not only did they get a yes on the car I wanted, there were a couple of cars i could choose from! This was a completely different buying experience than i've ever had or seen. Robbie's willingness to sit down with you, learn your story, see where you are and where you're going and then to take that information to the banks- you become a person, not just a name or a number. Patrick made himself available to me 24/7 throughout the process. He answered all of my dumb questions, kept me abreast of any changes in car or loan status, he even called me while he was at home to update me, and answered my texts at 10 pm! As long as I am in North Carolina, I am going to go back to Tindol for EVERY car i purchase. Honestly, if this dealership can help me get a new car, they can help anyone! More
by almcclo
Employees Worked With
Patrick Lubin
January 28, 2015
Great service and selection Anthony was a great person to work with and brought me some options. Not a lot of haggling and still happy with price. Looking forward to a great rela Anthony was a great person to work with and brought me some options. Not a lot of haggling and still happy with price. Looking forward to a great relationship with Tindol Ford. Chuck Gilbert Managing Partner Texas Roadhouse Gastonia More
by 2014f150xlt
Employees Worked With
Anthony Powell
January 27, 2015
VERY GOOD Salesman was very Professional, did a good job explaining product and was knowledgeable, well dressed with good appearance, dealership was friendly an Salesman was very Professional, did a good job explaining product and was knowledgeable, well dressed with good appearance, dealership was friendly and inviting. I would recommend this dealership. More
by Robert
Employees Worked With
Anthony Powell, Brian Tims, Jamie Hull
January 27, 2015
Pleased Thanks to Lyle Sturgis and all the Tindol staff for your kindness and pleasent experience with our trade . we love our 2015 Roush and are very excited Thanks to Lyle Sturgis and all the Tindol staff for your kindness and pleasent experience with our trade . we love our 2015 Roush and are very excited that you are carrying on with our Gwinnivere The PINK WARRIOR MUSTANG thank you very much Natalie. we are greatful. GODS BLESSINGS TO YOU ALL! LES AND MICHELE DUTCHER OF ASHEVILLE N.C More
by les
Employees Worked With
Natalie Tindol, Julie Petree, Ludger Reed, Lyle Sturgis, Jamie Hull
January 26, 2015
Used Car-illegally passed for inspection-MUST READ I bought my first car here, expecting it to turn out as a great investment considering I would be buying it from a reputable dealership. It turned i I bought my first car here, expecting it to turn out as a great investment considering I would be buying it from a reputable dealership. It turned into a nightmare very quickly, after test driving the car I noticed that the steering was making an awful noise. I expressed my concerns to my salesman, Patrick Lubin who ensured it would be fixed. Shortly after I received a phone call from Robbie Cagle stating that he was not sure if the dealership would cover the cost of the repair because it was a used car. I then took the car to AAA to get it checked out and see what the real problem was so that I knew what I was getting into. They told me that it was the Steering axle as well as the strut and companion. They told me it was going to cost over $1,000 to fix it. I then brought this information back to the dealership and told them I would not buy the car unless this issue was fixed. AAA deemed the car not safe to drive and should not have passed the inspection Tindol Ford just passed it with, not ever stating any steering issues. This should have been my first red flag. However, I loved the car and wanted to make it work. Robbie was not thrilled that I called him and expressed that I got the car checked out and tried to argue with me over the phone. He was very rude and I could not believe that he was acting in the manner he was. He mocked me, asking me if I was a mechanic and telling me that the issue would not be fixed under the dealerships dollar. I got my father in law involved, who called Robbie and got him to somewhat cooperate, although he was very disappointed in the amount of professionalism he showed. My father in law was going to buy a Ford from Tindol and even joked that he wanted to trade in his brand new Ford F150 just so that he could buy one from Tindol. His mind is now changed and does not ever want to do business with Tindol again. He told Robbie that they illegally passed the car for inspection and that if nothing was done then he would turn them into the DMV. This must have scared Robbie because he then told my father in law that everything would be taken care of. I brought the car in the next day and it was there for a couple of days before I got it back. When I got it back I took it back to AAA where they told me that the repair was done soppily. I then contacted the dealership (once again). They said to bring it in and they would look at it. I brought it in and they took it back and worked on it again. The following week I got in my car to head to work and I could not even turn the steering wheel. I then brought the car back AGAIN…..they said they would take care of it this time, sending me to the Subaru side because the "ford side was too busy…..(and rude i might add). Got the car back again and then the steering messed up once more before I took it in again and they nicely fixed it. All in all, I would not suggest Tindol Ford because I think that the customer should come first. I also feel that upon buying a car from a dealership that is "reputable" you should not have to be worried about the quality of car you are buying. I also did not appreciate driving 45 minutes-1 hour to the dealership each time that something went wrong. After a couple issues my salesman disappeared, leaving me to fend for myself. I was promised to receive a few things with the car, 2 of which I still have not seen. The one I received after pestering the dealership. I had the car a total of 4 days out of the month that I was paying for it. I am very displeased with my experience and I hope you guys will save yourself the headache and just buy from another dealership, one that prides customer satisfaction and quality of work. After all, a car is not a cheap investment. More
by carbuyingsux
Employees Worked With
Patrick Lubin
January 24, 2015
Great Experience! I spoke with Larry Maney about the car I wanted from their online web site by phone initially. He was extremmley helphul and returned my calls pro I spoke with Larry Maney about the car I wanted from their online web site by phone initially. He was extremmley helphul and returned my calls promptly throughout the day. When I got off work and went to the dealership he had the car I wanted all ready for me to look at. I bought the car and drove it home that evening. We appreciated the personal attention Larry showed. He took the time to get to know us personally, shared the history of Tindol Ford, discussed the Mustang that is dedicated to Cancer Survivors and we felt like we were more than just a "sale". Thanks for the great experience Larry!, and a thanks to Jamie Hull also for processing all my loan paperwork so quickly Everyone we met at Tindol Ford were great to deal with. More
by fcantrell
Employees Worked With
Larry Maney, Jamie Hull
