My last 2 vehicles were Cadillacs, but after my dealings with this service department, I will never buy another. Our 2008 Cadillac SRX broke down and was towed to this dealer. Unfortunately, it was on a Saturday and the service department was closed. Or that's the excuse they gave us when we showed up on Sunday prior to thunderstorms to find out they left the vehicle in an unsecured area with all the windows rolled down. No one made an attempt to have the car covered with tarps, so my husband and I had to do it. Our service advisor was, at first, very helpful. She told us they had to order a part and that the car would be ready by Thursday. When Thursday came and went, I called early the next morning only to find out the service advisor was on vacation and no one knew what was going on with our car. At this point, I'd been out of a vehicle for almost a week.
They called us later that morning to tell us our car was ready, so we went and picked it up. I took that opportunity to complain to the Service Manager. After we picked the car up, I went back to work. However, when I went to get in the passenger side of the car, they had re-installed the console but left all the carpet hanging out. I immediately drove it back over to the dealership and had to wait for over 45 minutes for it to be 'fixed.' My car was left in the service bay with the windows rolled down, the engine running, and unattended. I watched it for about 15 minutes myself and when no one came to get me decided it must be ready, so I got in the driver's side door and leaned over to make sure there was no more carpet sticking out, which was my bad.
That evening, my husband and I were leaving to go somewhere and I got in the passenger side. Instead of fixing it properly, the service technician had merely folded over the carpet like a shelf and stuck the edges up into the console. Needless to say, I was very angry and we had to take the vehicle back for a third time for another whole day to fix a problem that should never had been there in the first place. Their response for all this inconvenience was to offer us a free car wash.
Due to this, I decided to never purchase a vehicle from this dealer. Why would I spend a huge amount of money on a car and then get treated like this?
I Recommend This Dealer:
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