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Tom Boland Ford, Inc.
Hannibal, MO
124 Reviews
TOM BOLAND FORD IS A FAMILY OWNED BUSINESS THAT OFFERS CUSTOMERS A FULLY TRANSPARENT BUYING EXPERIENCE. WE DO NOT TELL YOU WE ARE GIVING YOU A GOOD DEAL, WE PROVE IT WITH REAL DEAL PRICE COMPARISSON. WE ALSO US TRADE IN MARKETPLACE TO GET A THIRD PARTY VALUE FOR YOUR TRADE IN. IF YOU READ OUR REVIEWS YOU WILL FIND THAT OUR CUSTOMERS COME FROM ALL OVER THE COUNTRY AND ARE SELDOM DISAPPOINTED IN THE VEHICLES THEY COME FROM MILES AWAY TO PURCHASE BECAUSE OUR PRICING IS SO COMPETIVE. WE ARE GRATEFUL TO OUR CUSTOMERS AND TREAT EVERYONE LIKE WE WOULD WANT TO BE TREATED. WE ARE THE BURGER KING OF CAR DEALERS, YOU CAN HAVE IT YOUR WAY, WE DO BUSINESS THEY WAY YOU WANT TO DO IT. THANKS FOR LOOKING
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 124 reviews
July 22, 2017
poor workmanship I received very poor quality of work and when i left a negative review David Wheeler asked me to take my business somewhere else in the future. WOW!!! I received very poor quality of work and when i left a negative review David Wheeler asked me to take my business somewhere else in the future. WOW!!!! More
by Krafty1
Employees Worked With
David Wheeler
Helpful May 10, 2017
Horrible! Stay away from this dealership The salesman was very friendly and that's the only positive thing I can say. I was sold a "new" car but it was in used condition. I reported the pro The salesman was very friendly and that's the only positive thing I can say. I was sold a "new" car but it was in used condition. I reported the problems right away and was told too bad, you took the car. I'm not sure how the General Manager, David Wheeler, got his job in customer service because he is extremely difficult and rude. They will not cooperate with fixing my car or with dealing with Ford Corporate Customer Service. They are a joke. I have always driver Fords but this will be the last one because of this horrendous experience. More
by Thisiscrap1
Employees Worked With
David Wheeler
January 28, 2014
My name is Reginald Davis,I was on the internet looking for a dodge challenger after being jerked around from a previous dealer I thought I would give it another shot.I ran across one that was very reasona for a dodge challenger after being jerked around from a previous dealer I thought I would give it another shot.I ran across one that was very reasonable at Tom Boland Ford,so I decided to give them a call.I talked to Bill Edgar,he was remarkable he told me what I needed and he went to work and made it possible.He called me everyday reassuring me that everything was going to be fine.I finally went out to the dealership and everyone was friendly.This place is very customer friendly and they rolled out the red carpet for me.I highly recommend this Dealership I drove a hundred miles to get there and it was worth it.Bill keep up the good work and Tom Boland Ford Staff Rocks. More
by skyhigh
Employees Worked With
Bill Edgar
January 08, 2014
Let me start off by saying this was the "second vehicle in a month" that I was purchasing from this dealership. When I was reviewing the deal on the vehicle I notice the trade value was low. Them vehicle in a month" that I was purchasing from this dealership. When I was reviewing the deal on the vehicle I notice the trade value was low. Them being the dealership that I already did business with I figure they could at least match my offer from my locally dealership. They beat the offer alright but not without raising the purchase price. I should have known better but the increase on the trade-in value looked good at the time. But after signing on the bottom line and driving home I realized what really happened. If it is too good to be true it really is. More
by lcarpenter137
September 09, 2013
Not as happy with this experience as the new flex trade of a few months ago. Still liked working with Steve Krauss. Appreciate him taking time to personally check out the vehicle I purchased, and having of a few months ago. Still liked working with Steve Krauss. Appreciate him taking time to personally check out the vehicle I purchased, and having it delivered. I did end up paying the tax and plate transfer once the truck was delivered. I liken that to putting on your pants without zipping your fly. Secondly, and most importantly. I have had to get work done on the truck already. I asked my local firestone to give the truck a once over on the hoist because it has a slight vibration. All four tires were out of balance and in need of rotation. It also has new brake pads on warped rotors. We had a rain here Saturday. The wiper blades were so worn out, you were better off going it without. The "blade" portion of the assembly was worn flat. These are little things. It just seemed less than flattering to your dealership to have a Tom Boland tire and service sticker in the window with a fresh oil change and have these other things unattended to. I will continue to do business with Tom Boland Ford. More
by TomGehring
Employees Worked With
Steve Krauss
September 08, 2013
Easy to work with, and very committed to customer satisfaction. I would definitely purchase from them again in the future. Heck of deal? Sure was! satisfaction. I would definitely purchase from them again in the future. Heck of deal? Sure was! More
by Dwhited
Employees Worked With
Don Dorsey, Jason Meininger
August 30, 2013
Awesome dealer and people!! This was the forth truck I've bought from Tom Boland Ford since 2005. When friends ask where, I always tell the Tom Boland Ford. I've bought from Tom Boland Ford since 2005. When friends ask where, I always tell the Tom Boland Ford. More
by chopperrandy
Employees Worked With
Don Dorsey, Craig Tetley
August 24, 2013
I gave the rating that I did because my boyfriend and I were very pleased with the service and dedication that Steve gave us ! The car is great and if I ever need ton purchase another car later down the ro were very pleased with the service and dedication that Steve gave us ! The car is great and if I ever need ton purchase another car later down the road I will be sure to come there again ! Thank you all once again for everything ! More
by Relinda
Employees Worked With
Steve Krauss, Jason Meininger
August 22, 2013
Our experience with Tom Boland Ford was really great all the employees new everything that we ask and more, They try their best to help you and even if you have a problem with anything they are good at help the employees new everything that we ask and more, They try their best to help you and even if you have a problem with anything they are good at helping. We received a call from Customer Service today had the truck for only a couple of days and they wanted to know if everything was going ok, Now thats a great dealership when they care . More
by abby5
Employees Worked With
Jason Meininger, Brandon Perkins
August 01, 2013
I am giving a perfect 5 star rating because out of all of my experience's buying cars over the years, working with Scott Houser at Tom Boland dealership was the easiest, least stressful best experience EVER my experience's buying cars over the years, working with Scott Houser at Tom Boland dealership was the easiest, least stressful best experience EVER in purchasing my new vehicle from them. I have NEVER been to a dealership where I wasn't pressured or stressed out until this dealership. They worked with me on the price to where I was comfortable making me feel and know that I got a great deal, and I felt they were HONEST which is hard to find in a car sales environment. I honestly can say, this has been the best car buying experience for me EVER. Thank you for running your business with honesty, integrity and for NOT pressuring anything during the sale process. I am now a customer for life and will and have told everyone I know about my great experience at Tom Boland Ford Dealership in Hannibal, MO. More
by jayphelps
Employees Worked With
