Tom Bush BMW Mini

When I took my auto in for service, I had a long detailed conversation with the manager of the collision department. His name is Kostas. He explained to me and my daughter, that he did the best work in flori conversation with the manager of the collision department. His name is Kostas. He explained to me and my daughter, that he did the best work in florida and that my vehicle would be as good as new and warranted as long as I own this vehicle. It was a very stressful situation with the manager fighting with our insurance company, telling me that the insurance company was lying and wanted to do an inferior job on the car. He continually assured me that he was doing the best job possible and that my car would be handled. When I received the call from the insurance company that my car was ready, they informed me that there were additional charges that they could not pay and that they had problems with BMW all day trying to straighten this issue out. They wanted additional money with my deductable because they added more charges to the repair that were not approved by Progressive Insurance. I called Mr. Hudson, a manager at the dealership and he waived the charge, but the manager Kostas, told me I owed the essessive amount and I replied that I would not do business with their firm any longer and he said that's your decision and hung up on me. I arrived to pick up my car on 5/15/07 and the form the manager gave me to sign stated that I had a 90 day warranty on the car. I said I would not sign that document because I was to have a lifetime warranty on their work and he said, "well, I'll give you one year and took out some other form and handwrote one year on paint and labor. I told him that was not acceptable because he had told me upon bringing my car in that it was warranteed until I traded the car in. I called my attorney and he told me not to sign that handwritten document and go examine the vehicle and then he would handle this after. I examined the vehicle and the net which was a factory option which was in my car when I purchased it, was missing. The manager said he did not know anything about the net in the trunk. The net is a device used to hold things when traveling. I asked him if I took the car today would he replace the net. He said, I'll check into it and call you tomorrow. I asked again repeatedly, will you replace the net, and he would not answer me. I walked back into the office there and wrote on the form, that the net would be returned or replaced and asked him to initial the form. He took the form and said absolutely no. I will not initial anything. I am not guaranteeing you anything. I left the car and did not take it with me and now I am paying for a rental until the warranty issue is cleared up and the net is replaced. The net value is probably a $200.00 option with BMW. All I want is what was promised. Is Tom Bush that insecure that their work isn't up to snuff that they only give a 90 day warranty? Very strange. You would think they would want continued business when I'm ready to trade in the car. More

easy to schedule appointment online and it actually worked in 30 seconds I had an appt, confrimed at 10 pm, serv advisor was freindly work completed on time worked in 30 seconds I had an appt, confrimed at 10 pm, serv advisor was freindly work completed on time More

If felt a if I was not welcome in the store, all the sales persons standing around made no effort to come forward and ask if I needed any assitance. I wanted to leave but had driven a 160 miles to test sales persons standing around made no effort to come forward and ask if I needed any assitance. I wanted to leave but had driven a 160 miles to test drive a 5 series 550i, so I waited and finally a young african male step forward and asked if I had be waited on. I said no as I looked at two sales representative talking just a few yards away who saw me come in and looked the other way. I must be made of glass because they saw right through me. By the way, I am an African American male with a yearly salary that would allow me to purchase the car I drove 160 miles to experience. Won't be going back and would like to tell BMW Internationl about this experience or the BBB in Florida. More

I was the first to order the Z4 from this dealer. I waited for months with an agreed upon price. The day came to pick up my new car..then, the unthinkable. They changed the price on me at the last mi waited for months with an agreed upon price. The day came to pick up my new car..then, the unthinkable. They changed the price on me at the last minute. <br> It is not like we did not discuss it. Tom Bush BMW was well aware of the price. I suspect because the car was a novelty at the time, they decided to get greedy. We are a two BMW car family. I will be driving to Orlando to purchase my next car.<br> The other seven series we have was in the service department for months, without an update or a phone call. This is far and away the worst car dealer in the country.<br> You get better treatment buying a Saturn. Never mind the fact that BMW is supposed to be a cut above. I wish we had another BMW dealer in Jacksonville. All of my friends, and there ar many, have the same reaction to this dealer. They should be reported to the authorities for bad business practices. My partner and I are doing our level best to smear the name of this already pathetic excuse for a car dealer. BMW corp should be embarrassed and ashamed.<br> Last I checked, Bait and Switch was illegal.<br><br>Sincerely,<br><br>Mark Macco More

I purchased a used 2001 BMW from Tom bush that has been flooded and the title cleaned. I found this out once I got the car check out and found metal rusting all trough out the car. The car was oringaly f flooded and the title cleaned. I found this out once I got the car check out and found metal rusting all trough out the car. The car was oringaly from Texas. Then I had a hard time getting Tom Bush to take it back. They basicly offered a great deal on a another used car on there lot to let us out of the deal. So we picked out a Ford Mustang 2001. When I went to get the car checked out. Guess what? They got the car from the same Insurance Total flooded auction and this car also had the same problem. <br><br><br>I recommend to stay as far away from Tom Bush as you can. they have a very bad name as a BMW dealership. Go elsewhere to any BMW dealer. Do your research. BMW has had many complaints about Tom Bush and his xxxxty business. More

I was delighted with my purchase experience, however I've been extremely unsatisfied with my service experience.<br><br>On the plus side, my inspections have gone very well, they have been careful with my ca been extremely unsatisfied with my service experience.<br><br>On the plus side, my inspections have gone very well, they have been careful with my car and I've always had a BMW loaner.<br><br>On the negative side, I've had to schedule 10 to 14 days in advance to get a loaner. The dealership and BMWNA in general has not only attempted to deny the existence of a specific problem. They have been unable or unwilling to fix the problem to date. Suffice it to say that its good they got rid of Chip McJunkin; he has 0 people skills and a real attitude to boot. I always attempted to treat them courteously, but I always got attitude none-the-less when I expressed my dissatisfaction with work that was performed incorrectly. Unfortunately, Brian isn't any better. Why can't they pay a salary necessary to get a service manager with customer service skills?<br><br>Thank goodness for Emily. She is the only person in service I've dealt with that knows how to deal with people professionally and courteously. I only wish they had some competition. More

I took my car in for a battery and didn't get it back for 4 days and when i did get it back, the bill was for $250. I was like my battery has a warranty on it and they didn't charge me. Took it to the gas st 4 days and when i did get it back, the bill was for $250. I was like my battery has a warranty on it and they didn't charge me. Took it to the gas station the next day and the car wouldn't start at all. So I took it back to them and they said it would cost $500 to trace the problem. I said no and took it to another automotive shop where they discovered that the dealer mechanics put the battery in backwards. So I took the new battery that was dead back and they said they would have to hold it over night to see if it could hold charge. The next day the idiots discovered that they also had given me a dead new battery and on top of that, they installed it wrong!!!!<br><br>I would definitely not recommend going to this dealer, but since its the only one goodluck.<br><br>James More

I had a tire blowout almost 2 days after my 10k service. I couldn't believe it. The service tech says it was because of an underinflated tire. I couldn't believe that either. It was in their shop 2 days I couldn't believe it. The service tech says it was because of an underinflated tire. I couldn't believe that either. It was in their shop 2 days eariler! I don't think they check tire pressure when you bring your car in. And to top it all off... I had to call them to see if my car was ready. It was ready for pickup for almost 2 hours (5pm) and I specifically told them to notify me immediately when they had the new tire on and I could come to pick it up. Sheesh! The fact that my tire blew only 2 days after they had a "maintenance" inspection AND that they happened to have a tire available at the dealer (for A LOT OF $$$$$, $280+) where they usually don't stock that kind of tire was a little suspect. More

As said earlier, emergencies are scheduled and customers treated unkindly. I've brought the car to the dealership for the same problem 3 times, and every time the problem has not been fixed. On top of tha treated unkindly. I've brought the car to the dealership for the same problem 3 times, and every time the problem has not been fixed. On top of that, false promises about job completions and many ignored calls has made this my last BMW experience. More

I recommend only because there is no other BMW dealer in the Jacksonville, FL area. The problem is that they know this. You have to 'schedule' an emergency (i.e. dead battery, engine light, etc.). They s the Jacksonville, FL area. The problem is that they know this. You have to 'schedule' an emergency (i.e. dead battery, engine light, etc.). They seem to think that scheduling 10 days out to get your battery replaced is 'acceptable'.<br><br>Once you get in w/appt a loaner is almost guaranteed. Try to avoid the service writer named 'Jim'. He is all business and has no desire to build rapport with his customers.<br><br>At Honda I had the same serivce writer for 11 years who would call and check on me/my car. I really miss that 'personal' touch. More