Tom Gill Chevrolet

Last night while driving my wife's 2011 Malibu the right Headlight was inoperative.The next morning I tried to see if it was a simple repair I was wrong.I drove to Tom Gill Chevrolet around Noon. Not knowin Headlight was inoperative.The next morning I tried to see if it was a simple repair I was wrong.I drove to Tom Gill Chevrolet around Noon. Not knowing if they could repair the headlight now or make an appointment. Mike the Service advisor took care of me right away. In about an hour got the car back good as new. they thought about our safety first and I am very thankful Its good to have a dealer who cares. More

Finally writing a review from my 2008 Buick Enclave purchase in June of 2011. I was fortunate to work with Floyd Marshall. Floyd was very professional, sincere and listen to my situation with intenti purchase in June of 2011. I was fortunate to work with Floyd Marshall. Floyd was very professional, sincere and listen to my situation with intention of helping me buy the right automobile for my family. I was pleasantly surprise of the thoughtfulness and professionalism of Tom Gill staff. I would recommend you give this dealership a chance to earn your business. I would agree the employees push the Tom Gill Advantage Warranty. But if you think about it, the plan does provide some value. There is nothing wrong with building a relationship with a business who takes good care of their customers and stays in business of the years. More

Tom Gill has the gimmick game down pat. You cannot even look at a car until they take your contact info and tell them what you are there to look at. They go thru a 15 minute spiel on the "Tom Gill Advanta look at a car until they take your contact info and tell them what you are there to look at. They go thru a 15 minute spiel on the "Tom Gill Advantage". It seems that everything must go thru the sales manager, they cannot even get a key for a car without seeing the manager. After 20 mins of sitting inside and not even seeing what I came for they finally brought a car up front to see. I told them what I wanted to see and they brought around a car that I simply did not want. Instead of the trim level I wanted, they brought up a top of the line LTZ, out of my interest and price range. I was dealing with a salesman who had a whopping 1.5weeks of experience and he knew nothing about the cars. I finally just walked over to the line of Equinoxes and picked one ot look at and asked him to get a key for that. He did and we drove the car. I loved the car but wanted to do some research on the trim levels and options. The dealer had no info on the cars, no brochures. I went back a few days later and the salesman I worked with the first visit completely forgot me. I even had an appt set up to see him. He just looked at me blankly and tried to act like he remembered but he obviously didn't. I got another salesman and he had a whopping 2 weeks of experience. I drove a car with him and my wife along this time. When we went to leave they asked again if we could talk with a sales manager before leaving to thank us for coming in. Or let me say the truth, try to sell you one today without leaving. The sales manager made me sit and wait to meet him while I watched him eat a salad in his office while laughing it up with another employee. The only way I got him out there was by threatening our salesman that we were leaving in 30secs if he didn't get out there. He dropped his salad then and came out. It was then that he lied to us about some financial matters with the car. I will spare the deatils but he flat lied to us straight faced. He told us the dealer made no money on a customer with the GM Supplier Discount and that was a GREAT deal on a car. We left and never went back. This dealership was not a good fit for us and the salesmen that I met in our visits. I think the need to focus more on cars and less on trying to convinve you that the dealership has so many advantages over other dealerships. I found a better fit elsewhere. I did receive a very kind apology from Tom Gill after this so I would give them another chance in the future. More

To Whom It May Concern, My husband (Jeffrey L. Adams) To Whom It May Concern, My husband (Jeffrey L. Adams) and I take care of my dad (Eugene Edwards) and we needed a bigger car to get his wheel chair To Whom It May Concern, My husband (Jeffrey L. Adams) and I take care of my dad (Eugene Edwards) and we needed a bigger car to get his wheel chair and other items into. We knew what we wanted but were not sure that we could afford it. So we went to Tom Gill Chevrolet car dealership at 7830 Commerce Dr. Florence Ky 41042 We explained our wish to the salesman Robert Ross who understood and was very patient as we drove difference cars. Robert told us to take our time and make sure we got what we really wanted. He kept a smile as we made our choice on the color for our car. Michelle Mueller in the finance department worked very hard to get the payment that we could afford it was a pleasure to talk with her. Laron Moore the sales manager has a wonderful way of breaking the tension of buying a new car. He talks to you as a person and laughs with you. Mike Ronnebaum the service advisor is a person who has a genuine care and concern in the customer safety. The light you see in Mike is a true honesty heart. Jim Shrout the service manager makes sure that your car will be done in a timely matter. When you have a question he is there to answer it with a pleasant smile. When Tom Gill says’s hello with his big smile you feel right at home. Tom Gill Chevrolet is truly a business of character. Did you know there is a little place inside of Tom Gill Chevrolet to eat? Its call Gilley’s it has good hot food, cold drinks and the chili is great. Sincerely Yours Jeffrey L. Adams Norma K. Adams P.O. Box 3 Warsaw KY 41095 More

Our transmission went on our second car (125,000 plus miles!) that still has a lot of life in it. The repairs were made quickly and cost effectively. The people at Tom Gill were very considerate and he miles!) that still has a lot of life in it. The repairs were made quickly and cost effectively. The people at Tom Gill were very considerate and helpful, especially Chad Ely who was very courteous, effective and efficient! Thanks, Chad! Thanks, Tom Gill! More

My name is Valerie Coyle. I purchased a Chevy Trailblazer from Kerry Hyundai and was not impressed with their service department. I was recommended by a friend to take it to Tom Gill Chevrolet to get it serv from Kerry Hyundai and was not impressed with their service department. I was recommended by a friend to take it to Tom Gill Chevrolet to get it serviced. I dealt with Chad and he was wonderful! My Husband is an over the road truck driver so I am left to take care of these things my self. I'm not a fan of being a woman going to a dealership with 2 children without my Husband who understands questions that might be asked. Chad made me and my children feel very comfortable! I would definitely go back in the future! More

UPDATE ON THIS RATING PROFILE LOCATED AT BOTTOM OF REVIEW ! Purchased a used truck from this dealership with Wynn's extended warranty. Truck had roughly 67,000 miles on it at signing. Truck started using ! Purchased a used truck from this dealership with Wynn's extended warranty. Truck had roughly 67,000 miles on it at signing. Truck started using 4 quarts of oil every 3 weeks, and developed popping noises from the suspension. Took truck back to dealer to trade after 6 months. Dealer could not,or would not trade me. Took truck back to dealer a month later to have problems fixed under extended warranty agreement. Dealer gave the truck a clean bill of health. Called extended warranty company to inquire about other service providers. On warranty companies advice took truck to another mechanic who found dozens of problems wrong with the truck. Drove truck for 2 more weeks while waiting for warranty company follow up. Truck now has blown transmission and blown engine along with suspension problems. Warranty company wants ENGINE AND TRANSMISSION REMOVED AND DIS-ASSEMBLED from truck to evaluate warranty coverage. Write dealer a letter explaining problems. Dealer called 12 days later and agreed to trade me out of vehicle. Spent 7 hours at dealership between Saturday and Monday and was told no trade could be made till truck was RUNNING! Hired and Attorney. Attorney had to contact warranty company who now says its not necessary to remove engine and transmission. Warranty company now asking for an estimate describing diagnosis using specific mechanical language before they act. Truck was dropped off at mechanic on July 8, 2011, it is now August 12, 2011. No rental car, no warranty coverage, and no results. ITS BEEN OVER A MONTH. Buyer beware! It will take an attorney to get anything done dealing with this dealership, or their extended warranty carrier. Roger Lail 859-982-8212 UPDATE SEPTEMBER 11, 2011 Well here it is September 11, 2011 and I finally got word that the warranty company is going to cover my vehicle..well..$5000.00 of the $9000.00 its going to cost to fix it properly.. Not bad, that only took about 8 weeks, an attorney, an additional $4000.00 out of my pocket, and the warranty company trying to deny the claim...oh and yeah, the engine did need to be removed from the vehicle and dis-assembled before they would send an adjuster out. So lets go through the parts list that needed to be covered on the vehicle purchased from this dealer just after 6 short months. upper ball joint...lower ball joint...outer tie rod end...track bar...hub bearing...U Joint...piston, rod, and pin...cam bearing set...rod bearing set...main bearing set...engine gasket set...timing chain set...hi volume oil pump...filter...sensor...solenoid...oversprag...mws kit...band...band...bk sec...support piston...rear sprag...kick down strut...torque converter. The mechanics notes are as follows: Replace track bar...replace universal joints in both front axles...replace right outer tie rod end...replace upper and lower ball joints...align front end...remove and replace engine...regrind valves and seats...replace valve seals...re-surface heads...bore and hone cylinders...grind crank...line bore journals...replace pistons...replace rods...re-assemble engine...remove and replace transmission...replace all clutches...replace torque converter...rebuild valve body...replace innermediate band strut...governor pressure switch and solenoid...forward band...reverse band...bushing kit...install master kit...flush cooler...flush lines...road test. I dont know...that sounds like a lot to me for a vehicle I just purchased 9 months ago..and has been with a mechanic for 2 of those months waiting on approval from the warranty company. This company did little to inspect this vehicle, and their service department somehow managed to miss all these problems? Long story short...my 1st encounter with this dealer was pretty amazing...the salesman wanted to sell me a car so bad he drove one TO MY HOUSE! I worked with this salesman for 2 days while he faxed paperwork, deposit receipts, bank statements, and he called and updated me throughout the process. I had a list of of 12 trucks and SUV to pick from. This time...was like ordering fast food...answered a few questions...they made a phone call...I was told I needed $2000.00 down and MY TRUCK HAD TO BE ON THE LOT AND RUNNING BEFORE THEY WOULD TRADE ME OUT OF IT! ... My truck? On the lot and running? ... You mean the truck you sold me that blew up right? ... What a joke...and now you cant even get Randy Romus to return a phone call unless you rate them poorly on dealer rater. But maybe theres a lesson to be learned here. A lesson on how you treat people and do the right thing..you see.. I'm a business owner as well. I know that you dont build a very solid business relationship with people by blowing them off. Or by selling them a product that doesn't work properly. I dont think I would last long in business if I did. I have proudly served my community and its neighbors for 18 years. And my first customer, is still a customer. Thats how you do it. In todays world of back stabbing and get rich schemes, people want to know that there are at least SOME people you can trust to do the right thing...no matter what...thats what you call CHARACTER! The golden rule is if you do people right..they tell a friend, maybe 2. Do people wrong..and they tell EVERYONE..I personally visit the homes of over 1200 customers a year ... enjoy the free advertising you'll get from my experience ! And a very special thanks to my attorney...without her, I would still be sitting here wondering if anything was ever going to get done. More

Jennifer Henry was very helpful to assist us in Leasing a new chev last month. it was a little touch and go getting the best deal (after shopping elsewhere) but she hung right in there and after several phon new chev last month. it was a little touch and go getting the best deal (after shopping elsewhere) but she hung right in there and after several phone calls back and forth we both did agree upon a fair lease agreement.Having been back this afternoon to have a plate bracket put on the front we were offered a car wash and do like the friendly service thru out. Keep up the nice work, William Mistler 513 979 4251 More

Tom Gill's commercial that states "we will beat anyone" is not true. They get you in there, waste two to three hours in their office and make you feel everything is going to be okay. They eve anyone" is not true. They get you in there, waste two to three hours in their office and make you feel everything is going to be okay. They even let me take the vehicle home and I thought everything was going to be okay with the financing. I thought "why in the world would they let me take one of their vehicle's home if this wasn't going to be okay. The next morning I went to my bank to see if I could get a lower interest rate. I had the vehicle and they did the research on it. Tom Gill was asking for $21,000 and the bank said "it's retailed at $18,000 and that is all we can lead you". When I called to see what was going on with my application, the salesman wouldn't even call me back. I then called the finance department and they informed me "sorry, but no deal unless you can come up with money to put down." I returned the vehicle immediately (after I feel in love with it) and showed the salesman my research and he laughed at me stating "we can't sell it for that". I told him I understood that and was offering $1,000 more over it and explained I went to my personnel bank and they wouldn't lend me the money Tom Gill was asking because it retailed lower. They salesman and finance person stated they couldn't help me. It's a used vehicle that was on the lot for awhile. Their loss. Hope they can get rid of it for that price. Tom Gill can be beat so do your research first before purchasing a vehicle from them. More

They hid unwanted items in the price of the truck and mislead me (warranty), 2nd party items that had been added to the truck were of poor quality and not supported. Promise for free set of tires was nev mislead me (warranty), 2nd party items that had been added to the truck were of poor quality and not supported. Promise for free set of tires was never honored. service department is always trying to up sell unneeded maintenance. maintenance packages are way over priced. When i reported these problems to corporate on there satisfaction surveys the did future repair off the record to protect their rating. More