Tom Gill Chevrolet - Service Center

Had issues with a sound. Stephanie and team help me figure it out and I let them know what I had to spend. They set me up to only pay for what I needed and plan to come back Stephanie and team help me figure it out and I let them know what I had to spend. They set me up to only pay for what I needed and plan to come back when I could. More

Interaction with Stephanie was absolutely beyond anything I have ever experienced in the 11 years I have been a customer. There was a situation with a mix up in my identity. I felt that I was calm and unders I have ever experienced in the 11 years I have been a customer. There was a situation with a mix up in my identity. I felt that I was calm and understanding about the whole situation. This Stephanie person would not listen. Acted as if she wanted to square up and couldn’t wait to prove me wrong. I’ve never been made to feel like I did something wrong and that I’m stupid in the way Stephanie made me feel. I’ve never been treated so awful at Tom Gill or in my life by anyone until today. This definitely makes me not want to ever purchase from TG again. Her body language and facial expressions and tone was highly inappropriate to be in the assistant service manager position. Her people and problem solving skills need a whole lot of work. Do better Stephanie. More

This used to be a great place for service, worth the drive from Cincinnati, but now the dealership is struggling and the morality that used to guide them is gone. Almost a grand for new brakes and the drive from Cincinnati, but now the dealership is struggling and the morality that used to guide them is gone. Almost a grand for new brakes and they squeal and squeak worse than before. I return a month layer for new tires and to get the brakes adjusted, they say "everything is installed properly " basically refusing to fix an obvious problem because they have already been paid. It's a shame. More

I have bought several cars from Tom Gill and they have always been helpful and very courteous and very knowledgeable. I recommend them highly. always been helpful and very courteous and very knowledgeable. I recommend them highly. More

As always the Tom Gill dealership was a pleasure to use. My service agent, Matt Vallante, was great! He should get 6 stars out of 5! He not only took care of my problem (I needed a new tire due to a road My service agent, Matt Vallante, was great! He should get 6 stars out of 5! He not only took care of my problem (I needed a new tire due to a road accident) but helped me with all the tire insurance paperwork and got the insurance company to cover all my costs costs. He really did an outstanding job in supporting the customer!! People like Matt make me want to keep using Tom Gill Chevrolet. More

Tom Gill Chevrolet came through and repaired my Silverado 3500 diesel pickup very promptly. They saved my vacation plans with their professional services through the Commercial and Diesel Truck shop. 3500 diesel pickup very promptly. They saved my vacation plans with their professional services through the Commercial and Diesel Truck shop. More

We were traveling through and broke down on a Friday night. I spoke to Austin Stewart first thing Sat morning and he got us in and serviced immediately and we were able to continue on our way. The entir night. I spoke to Austin Stewart first thing Sat morning and he got us in and serviced immediately and we were able to continue on our way. The entire staff was very professional and eager to please. I will be sure to stop there again, if needed. More

Austin was very friendly and helpful through out the process of getting my car working. Several of my family members have purchased new and used cars from Tom Gill. Love the staff, always kind when I am process of getting my car working. Several of my family members have purchased new and used cars from Tom Gill. Love the staff, always kind when I am there.. More

Austin, was very kind and kept me updated on the status of my maintenance work. Thank you Austin! of my maintenance work. Thank you Austin! More

Austin was great and very knowledgeable ! He kept us updated on what was going on with our car . Great experience at Tom Gill ! He kept us updated on what was going on with our car . Great experience at Tom Gill ! More