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Tom Wood Ford

Indianapolis, IN

Overview
Employees
Reviews
Vehicles
4.3
424 Reviews
If you want a new car, you should visit our Ford dealership to see our new Ford vehicles. We're always happy to show off our new car inventory and we're just as eager to answer any questions you have.
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3130 E 96th St

Indianapolis, IN

46240

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Showing 424 reviews

May 25, 2025

The service was spot on. Stacie was great! Will keep going back for our service needs. More

by jb2002kb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacie
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May 24, 2025

My service advisor, Collin K. and the service technicians are excellent! They continue to provide thorough and efficient recommendations and work. Tom Wood Ford gets five stars! More

by DWP 2018
Recommend Dealer
Yes
Employees Worked With
Collin K.
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May 06, 2025

Stacie was terrific. She kept us informed and was very helpful through the process. She was very professional and pleasant More

by luluandray
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacie
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May 06, 2025 -

Tom Wood Ford responded

We're delighted to hear that Stacie provided such professional and pleasant service at Tom Wood Ford. Thank you for sharing your experience with us!

April 25, 2025

Jami in the service department is fantastic to work with. Her attention to detail, kindness, and professionalism made a potentially stressful time very easy to navigate. More

by Brayden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jami
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Apr 28, 2025 -

Tom Wood Ford responded

We're delighted to hear that Jami provided such excellent service at Tom Wood Ford! It's great to know her attention and professionalism made your experience stress-free. Thank you for sharing this feedback with us!

April 14, 2025

Patrick was fabulous and knowledgeable. The finance guy was very rude and argumentative telling us that the only thing he could sell there was additional insurance and was upset we only pur More

by Perry
Recommend Dealer
Yes
Employees Worked With
Patrick
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Apr 14, 2025 -

Tom Wood Ford responded

Perry, thank you for sharing your experience with us at Tom Wood Ford. We're glad to hear Patrick was fabulous and knowledgeable, but we're sorry about the interaction with our finance team. Your feedback is important, and we'll address this internally to improve future experiences. Please reach out if you would like to discuss this further. Bob Goodman - General Sales Manager - 317-848-6709

March 28, 2025

Jami was great. Kept me informed on what was going on and very cheerful and court eous. More

by sarahh1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jami
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Mar 28, 2025 -

Tom Wood Ford responded

Sarah, thanks so much for the 5-star review of Tom Wood Ford!

March 12, 2025

They were fast and friendly and took care of my needs with no issues and no pressure. More

by J.jmurray3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacie, service department
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Mar 12, 2025 -

Tom Wood Ford responded

Thank you for stopping by to leave Tom Wood Ford a wonderful review!

February 21, 2025

Had a recall on my F-150. They came onsite, picked up my truck, washed it and had it back to me in under three hours. More

by Qzack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jami Phillippe
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Feb 21, 2025 -

Tom Wood Ford responded

We're glad to hear that our team at Tom Wood Ford could provide such efficient service for your F-150 recall. Thanks for sharing your positive experience with us!

February 11, 2025

I had multiple warning messages on the instrument panel plus a bad battery. Tom Wood service took care of all of my problems. They did have it for 2 days which seemed a bit too long for the problem and wh More

by Retired tech
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad
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Feb 11, 2025 -

Tom Wood Ford responded

Thank you for sharing your experience with Tom Wood Ford! We're glad to hear that our service team was able to resolve the issues, even though it took a bit longer than expected. We appreciate your patience and hope everything is running smoothly now!

January 30, 2025

I've dealt with Tom Wood for ever! From my sales man (Ervin)my friend, the management team and service. so professional. Always there for me keep my vehicle in top shape and I thank Co More

by FordGirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ERVIN SCOTT
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service/Ryan, Collin up dates during service
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Jan 31, 2025 -

Tom Wood Ford responded

Thank you for your loyalty and kind words about our team at Tom Wood Ford! We're delighted to hear that Ervin, Collin, and the rest of the crew have consistently provided professional service. We look forward to continuing to keep your Ford Explorer in top shape!

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