Tom Wood Ford - Service Center

The dealership seemed to lack experience communication and knowledge. They had poor customer service and did not get things done in a timely manner and knowledge. They had poor customer service and did not get things done in a timely manner More

Outstanding service, communication, & work on my expedition. Clearly the best ford dealer I’ve used on on the north side of Indy. Service advisor was exceptional in communication, this was my first expedition. Clearly the best ford dealer I’ve used on on the north side of Indy. Service advisor was exceptional in communication, this was my first experience with Tom Wood, highly recommend this dealer.!! More

Stacie in the service department was very helpful. Had a 10 am appointment for oil change and the dealership looked very busy. I was going to wait at the dealership but was concerned about a long wait Had a 10 am appointment for oil change and the dealership looked very busy. I was going to wait at the dealership but was concerned about a long wait. Stacie made sure that my wait time was reasonable. I appreciated her effort and concern. 👍 More

First time in the service department! They are top notch. Very service oriented. I’m committed to Tom Wood with my new vehicle from here on in. They are top notch. Very service oriented. I’m committed to Tom Wood with my new vehicle from here on in. More

Hidden Fees and Keeping Keys. Prior to my repair, I had asked for a written quote and received a fair quote for service. While at Tom Wood Ford I asked for an oil change and Prior to my repair, I had asked for a written quote and received a fair quote for service. While at Tom Wood Ford I asked for an oil change and a price. I authorize the pricing and move forward. What wasn't expected, after all work was complete, were the "shop supplies" that were not quoted. These were not discussed prior to the work being performed and were unknown. Although having a written quote, and a verbal quote, a service fee of $41.57 was added. Prior to any work being done make sure you ask about all fees because if you tell them, it wasn't part of the quote, they won't remove them, and they will refuse to give you your keys. Very disappointed and they have lost a loyal customer. More

Colin was great. He’s very professional kept me updates. I hope T.W. appreciates how good Colin is. He’s very professional kept me updates. I hope T.W. appreciates how good Colin is. More

Work was done as expected. Little longer than I thought to be completed but the waiting room was not overly crowded. I was expecting at least a vehicle wash after the job was c Little longer than I thought to be completed but the waiting room was not overly crowded. I was expecting at least a vehicle wash after the job was completed. I highly recommend this to be done to keep your customers coming back! More

I appreciate Ryan and the team for their hard work, diligence, and commitment to me. Thank you, Lonna diligence, and commitment to me. Thank you, Lonna More

The service was spot on. Stacie was great! Will keep going back for our service needs. Stacie was great! Will keep going back for our service needs. More