Tom Wood Nissan

Unprofessional, rude and discriminatory! Tom Wood Nissan seemed like they were a good dealership. I say this because I had EXCELLENT SERVICE from Tom Wood Honda in Anderson off of Scatterfiel Tom Wood Nissan seemed like they were a good dealership. I say this because I had EXCELLENT SERVICE from Tom Wood Honda in Anderson off of Scatterfield Rd. but unfortunately that hospitality would not travel down the road to Indianapolis. I brought my 2013 Nissan Altima to Tom Wood Nissan on 07/31/2015 to get washed and vacuumed and my tires rotated as a result of my rewards program. I waited about 2 hours for them to complete those two task. When it was time to pick up my car and leave as I was walking out of the building and up to my car I noticed a 6-8 inch scratched along the drivers side back door that was not there prior to and it looked like someone had attempted to touch it up. I immediately was like what the heck and told the man who was checking me out. He then brought his service manager Gary out to look at it where Gary treated me like a red headed step child and basically was trying to call me a liar and that this COULD NOT have been done there, BUT, since the person who checked me in did not point it out to me, they would fix it. I had an appt scheduled for 08/03/2015 to get it fixed for 1 oclock where it says on my confirmation email that I would WAIT WITH THE VEHICLE. When i got there I was told that it would take well into the day to fix. So i had two options, come back another day, or rent a vehicle to be able to go pick up my sons when they got out of school. I had no one else to drop me off any other day and I have a newborn so waiting all day at a dealership for a vehicle is not ideal. I went ahead and got the rental of which I was told I would have to pay for and if they needed to keep my car longer than a day, then they would pick up the tab after that. I did not agree but I needed to get my car fixed and get my kids from school. I then attempted thereafter to get in touch with Ken Kassenbrock (spelling?) the GM at the dealership. As a customer with an issue, you should never be too busy to call me back and at least say you would get back with me as soon as convenient or something. He blew me off all day and I even showed back up to the dealership, hoping that if I was there he may make my issue something of a priority. He didn't and I just had to wait to hear from him, it was a waited trip. Well this morning 08/04/2015 he called me back and in a very unprofessional and nonchalant way proceeded to tell me that this is the way they do it. Nobody has had any damage happens during a wash, etc. I then said that I feel if I were from the carmel area that they would treat me differently, he said it doesn't matter if they are from downtown or anywhere, that they deal with people from all areas He then threatened me with saying, " I can stop the process (meaning stop the repair on my door) and give you back your car or you can just pay the $30 and have a nice repair done," After that he cut em short saying he needed to go because he had a customer in front of me and for me to just call him later or I could talk to him when i picked the vehicle up. He was extremely rude and made me feel that I had no choice in the matter and that my issue didn't matter. Why should I pay to rent a car that I need because your service department damaged and tried to hide it the damage on my new car? I will never bring my car back to this place ever again, and I am sorry that they are a representative of Tom Wood who at least in Anderson at the Honda dealer did an excellent job which is why they got the sale. More

I leased my new 2013 Nissan Altima from Tom Wood Nissan and absolutely love it. I had a 2012 and have found that the seats in the 2013 are much more comfortable. This is the 14th car I have gotten from Tom and absolutely love it. I had a 2012 and have found that the seats in the 2013 are much more comfortable. This is the 14th car I have gotten from Tom Wood Nissan and would recommend them to everyone. A special thanks to Tony Cook and Dennis Pennington for getting me a great deal. Thanks guys you're awesome!!!!! More

My experience at Tom Wood Nissan was absolutely ridiculous. My car had been stalling and the problem was getting worse. When I took it to Tom Wood they 1)had no emergency slots available, 2)found ridiculous. My car had been stalling and the problem was getting worse. When I took it to Tom Wood they 1)had no emergency slots available, 2)found nothing wrong, 3)the rental car place tried to charge me double, 4)changing one headlight cost 50 dollars! As you can imagine, the stalling problem became worse. I took it to a mechanic in Noblesville who came highly recommended. They found the problem immediately, told me they would have taken care of it in a ROUTINE go-through of the vehicle, and changed my oil, all for HALF of the price the dealership charged. I do not recommend the service department at Tom Wood Nissan. More

I took my Nisssan Sentra in with just 62,000 miles. They told me it was a $600 fix that then jumped to $4200 and needing a new engine. I was told while my car was being fixed that they would set me up in a told me it was a $600 fix that then jumped to $4200 and needing a new engine. I was told while my car was being fixed that they would set me up in a rental and take care of the bill. I contacted the corporate Nissan to see if they would cover the repairs since I was just 2,000 over my warranty. They did cover the cost of repairs (which was EXTREMELY nice of them) but then when I went to pick up my car I had an almost $400 rental bill. Joe said it was because the corporate Nissan wouldn't cover it, even though corporate had never mentioned a rental in the first place. If I hadn't been told that Tom Wood Nissan was going to cover the rental I never would have taken it and I find it extremely frustrating that they tried to stick me with a bill after telling me they would take care of it. I was looking to trade in my car once it was fixed but I would NOT go back to that dealership. I appreciate the help that Todd gave me, but they should have told me about the cost of the rental. At no point in time did anyone in service or rental tell me there would be a cost. Joe was extremely unpleasant and rude, so in return I was as well. If you're going to treat your customers that way you are going to lose a lot of money. More

I had a very bad experience from sales executive. I will not recommend Tom wood Nissan dealers. They cheated me by saying that vehicle had been inspected and serviced are up to date during my purchase of C not recommend Tom wood Nissan dealers. They cheated me by saying that vehicle had been inspected and serviced are up to date during my purchase of Certified per owned 2011 Nissan Altima with 16300 miles. When I went for next service for 18750 miles (just after one and half months from purchase purchase), it is noticed that 15000 miles service was not done. When discussed this contradiction with sales executive, they were not ready to listen and customer dealings was very very bad. As the vehicle purchase at 16300 miles, dealer was supposed to do the service for 15000 miles. They did not accept this and they charged me $322 for 15000 miles service. So please do not purchase Pre owned vehicle from Tom wood Nissan dealers. More

I had a very bad experiance with Tomwood Nissan dealership. The sales persons does not know how to deal with a customer.Their behavior is some thing like that we had purchase the vehicle with out g dealership. The sales persons does not know how to deal with a customer.Their behavior is some thing like that we had purchase the vehicle with out giving them money. Very bad behaviour. We had planned to purchase some vehicles from Nissan using trade in and we escape from them after this bad experiance. I would not recomend this dealership. More

My experience at Tom Wood Nissan was second to none! The salesman that sold me my Altima new absolutely everything about the car I wanted! We took it for a test drive and he answered every question I had! salesman that sold me my Altima new absolutely everything about the car I wanted! We took it for a test drive and he answered every question I had! After the test drive he then offered to let me take the car home for the night so my wife could see it!! I came back the day and purchased the car! After I bought the car it was detailed by the staff at Nissan and looked amazing! I was then introduced to Chris VanArsdale who went over every single feature that the car had to offer! I have purchased many vehicles over the years and I have never had anyone take the time to show me all the features of a new car like Chris did! I plan on purchasing more vehicles from Tom Wood Nissan in the future not just because they have an incredible selection of vehicles but the staff is extremely informative and professional as well! I would highly recommend this dealership to anyone for the purchase of their next vehicle!! More