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Tom Wood Nissan - Service Center

Indianapolis, IN

4.7
166 Reviews

166 Reviews of Tom Wood Nissan - Service Center

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August 07, 2025

Everyone was very courteous and professional. I had a appointment and they got me right in. Everything was fine More

by cfr727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
Aug 07, 2025 -

Tom Wood Nissan responded

Thank you for sharing your experience with our team! We appreciate your business! -Tom Wood Nissan Service Team

August 04, 2025

Excellent service by adrian great attitude. Overall great service and disposition. Dry proffesion and knowleadgeae More

by Ferrerleon47Ferrer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
Aug 06, 2025 -

Tom Wood Nissan responded

Thank you for sharing your experience with Adrian at Tom Wood Nissan! We are pleased to hear that he provided excellent service. Your feedback is much appreciated!

July 24, 2025

Efficient, transparent service. Alexis was cheerful, answered questions and provided qick check out. Waiting area was clean and quiet. More

by dandydoggies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
Jul 25, 2025 -

Tom Wood Nissan responded

We're pleased to hear about your positive experience with Alexis and our team! Safe travels and see you down the road at Tom Wood Nissan!

July 06, 2025

I have had the best experience with this location. The dealership is excellent, with Alexis in service always being above and beyond!! She is the best. More

by ftonnis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis is service
Jul 07, 2025 -

Tom Wood Nissan responded

Thank you for your confidence in our team and for choosing Tom Wood Nissan! It's terrific to hear that Alexis and the service department always deliver work that goes above and beyond expectations.

May 12, 2025

Did not need an appointment so was able to get in immediately. They fixed everything quickly and sent me quote and advised me of status. I appreciate their attention to keeping me informed More

by Pmbeach73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie from Service Dept
May 13, 2025 -

Tom Wood Nissan responded

We're so glad our team at Tom Wood Nissan could assist you promptly and keep you informed throughout the process. Thank you for sharing your experience!

May 10, 2025

Service was easy to get an appointment for. Erin was incredible as a service advisor. Communicated quickly, was knowledgeable, and friendly. More

by zacgrant11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Powell
May 12, 2025 -

Tom Wood Nissan responded

We're delighted to hear that Erin provided such excellent service during your visit to Tom Wood Nissan! It's great knowing the appointment process was smooth and communication top-notch. Thanks for sharing your experience with us!

May 02, 2025

Scheduling process was easy. I dropped my car off, went back and picked it up. The whole process was convenient… 10,000 mile - Recommended service More

by Christy Hook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Powell
May 05, 2025 -

Tom Wood Nissan responded

Christy, we're delighted to hear that the service process was convenient for you at Tom Wood Nissan. Thank you for choosing us and sharing your experience!

May 01, 2025

I had a coupon for a synthetic oil change $49. 95. I was told a full synthetic cost $20 more. That is false advertising on the dealership! There so called multiple point inspection included measuri More

by darsbg0604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
May 07, 2025 -

Tom Wood Nissan responded

Thank you for sharing your feedback. It sounds like there was some confusion regarding the pricing and services included in your visit, which is certainly not our intention. We strive to provide clear communication and fair pricing, so I apologize if we fell short here. If you'd like to discuss this further or have any other concerns, please feel free to reach out directly. - Gary Adams - Service Manager - 317-688-6024

April 30, 2025

Parts not ordered as promised, service not performed as scheduled. Had to re-order parts and reschedule installation. More

by jtharbison
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember service writer.
May 01, 2025 -

Tom Wood Nissan responded

I apologize for the inconvenience you experienced with your parts order and service scheduling. We strive to provide timely and efficient service, so it's disappointing to hear about this oversight. Please feel free to reach out if you'd like further assistance or have any questions. Thank you, Gary Adams - Service Manager - 317-688-6024

April 29, 2025

Katie is the greatest hands down, no one else will work on my vehicle … Thank you More

by jogormal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Graul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Kassenbrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Eschegaray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wetzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Gastile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Griffey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Coleman Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Marks
Apr 30, 2025 -

Tom Wood Nissan responded

We are glad to hear that Katie provided excellent service. We are grateful to have earned your loyal business here at Tom Wood Nissan.

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