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Tom Wood Subaru
Indianapolis, IN
1,005 Reviews
If you're looking for an award-winning dealership experience in Indianapolis, come right down to Tom Wood Subaru. When you choose to shop with us, you get the car you want, the way you want it. Plus, we take the time to learn about your budget and driving needs so we can pair you with the Subaru financing plan that works best for you. We're one of the largest Subaru dealerships in the region, so we serve as your top resource for everything automotive!
We hare conveniently located at 3300 E 96th St in Indianapolis, IN, so come visit today. We're easy to reach from neighboring areas like Carmel, Fishers, West Lafayette and the rest of Central Indiana. We look forward to serving you soon!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,005 reviews
April 24, 2017
Fantastic experience! We worked with Lou Cavallari - he was fantastic. So was Chad in the finance department. We really enjoyed our experience at Tom Wood. Would definitely We worked with Lou Cavallari - he was fantastic. So was Chad in the finance department. We really enjoyed our experience at Tom Wood. Would definitely recommend! Give Lou from Subaru a call! More
by unhandymatt
Employees Worked With
Lou Cavallari, Chad in Finance
Helpful March 06, 2017
Wonderful staff I was able to speak to a salesman long before I even made the trip. He listened well and made the sale easy for us. I did have a problem with the batt I was able to speak to a salesman long before I even made the trip. He listened well and made the sale easy for us. I did have a problem with the battery after buying the vehicle, but the service department was very professional and put in one I bought for free. More
by Katysue44
Employees Worked With
Nick Wade and Joe Shanholt
February 03, 2017
They don't understand the meaning of the word "appointment" Showed up for my appointment 15 minutes early this morning. One hour and forty-five minutes later the car had not been looked at yet. They might be be Showed up for my appointment 15 minutes early this morning. One hour and forty-five minutes later the car had not been looked at yet. They might be better with horses than with cars. Not my car at this dealership! More
by Phil
Employees Worked With
Bill Vickery
January 31, 2017
Excellent Experience I recently purchased a new vehicle from Tom Wood Subaru. It was one of the best car buying experiences I've ever had. Our sales rep, Lou Cavallari, I recently purchased a new vehicle from Tom Wood Subaru. It was one of the best car buying experiences I've ever had. Our sales rep, Lou Cavallari, was excellent. Every person that was involved with the deal went above and beyond to make it an easy, smooth, enjoyable process. Highly recommend! More
by jasonkuykendall
Employees Worked With
Lou Cavallari
August 09, 2016
Over and Beyond Great Service from Derek Thompson. Found solutions to every problem all while being mindful of my pocket book. Over the top...you do not find that oft Great Service from Derek Thompson. Found solutions to every problem all while being mindful of my pocket book. Over the top...you do not find that often at service centers. A case of beer has his name on it next time I go in. More
by Lakebum
Employees Worked With
Derek Thompson
July 12, 2016
Great Service Came here to purchase my first new vehicle. Was kindly greeted by Nick and I told him what I was looking for and he began to help me choose what was Came here to purchase my first new vehicle. Was kindly greeted by Nick and I told him what I was looking for and he began to help me choose what was best for me and my budget. We did a test drive and he thoroughly explained all of the features of the car and what the difference between models were. After selecting a car, Nick went through all of the warranty information throughly and made sure that all of my questions were answered, which was great. Nick spent lots of time with me and I felt like I was his only point of attention during the entire time we were purchasing my vehicle. Very happy with my experience and the salesmanship provided here. Looking forward to coming back here for my next vehicle! More
by dmcmulle
Employees Worked With
Nick Wade
July 01, 2016
service have a new 2016 Outback Limited that that was involved in a accident, it was repaired by body shop where I live. They took it to Tom Woods service to have a new 2016 Outback Limited that that was involved in a accident, it was repaired by body shop where I live. They took it to Tom Woods service to check a air bag light coming on. The service department said that their was a part was bad and they ordered it would take 2days then they would fix it. They had it for a wk. before 4th of July holiday then said it would not be done till Wed. after the holiday. They said that part was their on Thur. before holiday and could pick it up on Friday. After several attempts to contact them they said that the mgr. was gone for the weekend and they didn't have the part and that it would be Wed. This is the biggest run around I have ever had. Bad planning , Bad management !!!!! Buyer Beware More
by johnny1
Employees Worked With
Kyle and Jerry
June 27, 2016
Amazing Wonderful experience! Greg Begley was so helpful. Extremely professional, Very informative & pays attention to detail. Purchasing a vehicle is stressf Wonderful experience! Greg Begley was so helpful. Extremely professional, Very informative & pays attention to detail. Purchasing a vehicle is stressful... Greg listened to all of my many concerns; very patient & relaxed person. His management team & finance department were very helpful as well. Highly recommend Tom Wood Subaru & suggest you ask for Greg! More
by Cindy
Employees Worked With
Greg Begley
June 03, 2016
Great experience from beginning to end our experience was fabulous. Very professional, understanding and caring about our families needs. We made several trips down to this dealership and our experience was fabulous. Very professional, understanding and caring about our families needs. We made several trips down to this dealership and each time Greg Begley was very prepared and gave us all the information we were looking for. Everyone from the detail guys, to the finance guys were very courteous. The dealership itself is very modern, refreshing, and comfortable. I would highly recommend them! More
by jogle
Employees Worked With
Greg Begley and finance gentlman
November 05, 2015
Really bad service. There must not be enough research on the new Subaru hybrids. Tom Wood gave me the biggest headache with my brand new 2015 XV Crosstrek Hybrid Tourin There must not be enough research on the new Subaru hybrids. Tom Wood gave me the biggest headache with my brand new 2015 XV Crosstrek Hybrid Touring - 5 months old. Senior Rep of Subaru and Tom Wood tried to tell me I wrecked my car, and didn't believe me when I said it did not happen under my care. Tom Wood and Subaru tried to have me pay for repairs. Finally, after threatening them enough times with my lawyer, they said they'd pay for it under "good-will" as long as I signed a paper stating it was not under warranty. Although I felt I was not receiving a good deal, since they sold me a wrecked car at brand new car price, I signed it just to get my car back after almost 3 weeks. After getting it back, it broke down 6 days later. The oil light came on. Tom Wood said someone put water in my oil. I asked if maybe it was coolant, Tom Wood said it was definitely water. Then they told me there was no oil pressure going to the engine, but water could not have gotten in as a result. I finally said enough and had it shipped to another Subaru dealership. Beard Subaru immediately told me that it was coolant and that they will be replacing the engine. Beard apologized for how long I'll have to wait. Finally, competent mechanics are working on my car! They didn't try to place blame on me - telling me that SOMEONE did this. Tom Wood service manager, Ben Woodfill, literally said, "I think someone has it out for you." Tom Wood truly believed someone went under my hood and dumped water in my oil. When this was obviously a mechanical error (I have talked to two outside technicians and Beard Subaru - they all agree this was a mechanical failure.) Tom Wood only has one certified hybrid mechanic, and he must not know what he's doing. I will never go back and I will NEVER refer anyone to Tom Wood. More
by McKenzie
Employees Worked With
Ben Woodfill, Dave from service, and whoever the one certified hybrid technician is.
