Tom Wood Subaru

Nice until you buy a car I was ecstatic after buying a 2007 Mitsubishi Eclipse from Tom Wood. Everyone was friendly, and I left feeling like a member of a family. 3 months l I was ecstatic after buying a 2007 Mitsubishi Eclipse from Tom Wood. Everyone was friendly, and I left feeling like a member of a family. 3 months later, I called to speak to someone about an unforseen problem: rust had made it to where the hood latch could not function, and many bolts were stripped or broken due to rust, as well. While speaking to a man I was told was an expert on the warranty side of things, I was promptly told that there was nothing they could do because they believed I was in the wrong, saying I probably ran my car through 16 car washes and created the rust myself. The man yelled and kept repeating this to me. I will not do service with Tom Wood again. More

Too popular for their own good. While the finance department was running numbers on two cars I test drove (an Impreza Hatch and an Outback), I was informed that the Outback was now s While the finance department was running numbers on two cars I test drove (an Impreza Hatch and an Outback), I was informed that the Outback was now sold. The Outback was literally cleaned and prepped for me to test drive it. I went to lunch while they were doing this to give them more time. No one at any time (and I interacted with three great salesmen over the course of two days there) told me there was anyone else looking at the car. There was no sense of urgency (perhaps because they knew they had already sold the car?). There was no warning. Nothing. While I understand this can happen, what made me mad was the “manager’s” approach to the situation. He said, “I can see why you would be frustrated. In my 20 years of sales, I’ve seen this happen before.” If you see something happen that's bad for customers, why not fix it? Why with their new gorgeous building, paperless push, and Microsoft Surface Tablets can they not have an inventory system that keeps track of who might have already put down a deposit on a car? I could do this with a white board. Tom Wood Subaru wasted 4 hours of my time today to sell a car to someone else. I still want a Subaru. But since Tom Wood has a north side monopoly, I now have to start my car search from scratch. More

Car Buying Experience On our list of possible cars was Subaru. I’ve never owned a Subaru before, but my sister has one and likes it. The closest Subaru dealership to us is On our list of possible cars was Subaru. I’ve never owned a Subaru before, but my sister has one and likes it. The closest Subaru dealership to us is Tom Wood Subaru. We were considering the Forester. It had the features we wanted at a price we could afford. I was on their web site one day and a window popped up saying that Dave Kordes, a sales associate, was available to answer my questions. I responded to the pop-up and asked a couple of questions to see if it was even worth my time to make the drive to Tom Wood Subaru. After Dave answered my questions, I set up an appointment to see him that afternoon. We talked about the Forester. I told him what features we were looking for and how much I had to spend. I drove one of the Foresters. I liked it enough on that test drive that I knew I had found my car. I called my wife and told her that she needed to drive this car. We went over and drove the car and talked more specifically about features and costs. Dave was busy that evening with another customer so Bill Vickery took care of us. After driving the Forester, my wife was torn. We went back and drove another car she had liked again and then finally back to Subaru to drive the Forester again. By the end of the second test drive, she had decided to go with the Forester as well. It’s not that the Forester is something super special or so much better than her other choice, but there was just something intangible about it that made me really want to make this my car. I’m not sure my wife felt the exact same way, but she liked it more than her other choice. After the second drive we both decided to buy Foresters. We spent some time looking at their inventory both on the lot as well as what was in the pipeline and we selected cars that we would have to wait a few weeks to get, but that had the features we wanted and in the colors we liked. The cars came in a few days ahead of schedule and we arranged to go and pick them up. The delivery process took about three hours. This is longer than I am used to, but we were buying two cars so there was almost twice as much work to do. Dave did the initial paperwork and had a couple other people price out our trades. He sent the paperwork on to the person who would finish out the deal and then proceeded to take us through all of the features of our cars. Since the cars were basically the same, he was able to save a little time by just explaining things once. After he was done, he passed us on to Dave Runfola who did the massive amount of paperwork involved in buying a car. The part that took the longest was going though the various extra warranty options. There were 4-5 different ones to choose from covering everything from a comprehensive bumper-to-bumper extension to key replacement to road hazard, etc. We talked about each one and then choose the ones we wanted. Finally, we signed the last bit of paper and gave him a couple of checks and we were on the road. The whole process from my initial contact with Dave Kordes to the final handshake before we drove off the lot was almost flawless. I have only one very minor complaint. On my car, the protection package that it came with didn’t have back seat protectors for the hatch area. At the time of making the deal, Dave told me that was something that they could do in the store and gave me a price and I OK’d them to do that. The cars came in on a Friday morning and we picked them up that next Monday. When we got there, that little change had fallen through the cracks and I had to make an extra trip to the dealership in order to get that put on. Not a major thing at all, but it should have been on the paperwork and there was obviously enough time to get it done. On the plus side we did get a couple of minor perks in some of the warranty purchases we made; probably because we were buying two cars at the same time. I went and had the seat back protectors put on. While this is not a major service experience, it all went well and everyone was courteous. All in all my first experience at Tom Wood Subaru was very positive. I can recommend Dave Kordes and Bill Vickery as very attentive and enthusiastic Subaru salesmen. Time will tell if the cars were a good choice and how well the Tom Wood Subaru service department stacks up. More

Sold "Service Agreement" to cover "Everything" NOT TRUE!!! Great vehicle. We love our new Subaru Outback. Be very cautious of Tom Wood Subaru especially the Finance people telling you anything to sell you m Great vehicle. We love our new Subaru Outback. Be very cautious of Tom Wood Subaru especially the Finance people telling you anything to sell you more than the car. They will milk ever penny they can out of you. I was sold a service agreement and a maintenance agreement so I would NOT have to pay anything for service for the life of the agreements. I was told these agreements cover "Everything". When I took our vehicle in for service I was charged for a filter that had to be replaced. I showed the service manager the paperwork that said the filter was covered in the service agreement and I was still told I had to pay for the filter. I wrote a letter, not an email, but a letter to both the finance person that sold me the service agreement and to the general manager and I have never heard a word from anyone. So I would highly recommend our Subaru Outback but I would definitely buy from another dealer that is more upstanding and stands behind what they say to the customers. Buyer truly beware especially with this dealer!, More

Multiple visits and no solution After buying my brz from Tom Wood brand new, I planned on doing any and all service appointments through this dealership. My window had a problem of s After buying my brz from Tom Wood brand new, I planned on doing any and all service appointments through this dealership. My window had a problem of squeaking while being rolled down or up, mainly while it was wet. The first couple visits included lubricating the tracks, and cleaning the window to make sure no debris was stuck. The next visit the "issue could not be replicated by technicians" and I was sent home. Upon bringing it in another time, parts in the window were replaced, and they claimed the squeaking ceased. They ran my car through a wash, and as I got in to test it, the squeak remained. I was told at that point that the squeaking was due to an "environmental issue" (being that it was wet) and that it was not covered under warranty to fix. In the following few days when the window had dried I tested it, and the problem again remained. I schedule yet another appointment. After replacing all window components, I received a call and was told that the issue should not persist, yet in their own testing the issue was still happening. They claimed that the next step would to to replace the window / door panel and that that solution was "not practical" for an issue as small as a window squeak. At this point, I took my car to Dreyer and Reinbold who kept my car for a week and solved the problem in both wet and dry environments. From one visit alone at D&R I had my squeak eliminated, which showed me that the technicians at Tom Wood were inadequate in solving a small issue in the multiple visits I made. Also, upon arriving for all appointments, I had to wait outside the service area doors because there were so many cars parked in service. This was very inconvenient. I will never return to this location nor will I recommend anyone get their vehicle serviced there. More

Disappointment I had been researching and searching the internet for a used Subaru Forester. I found one at Tom Wood that I was very interested in, I called them in I had been researching and searching the internet for a used Subaru Forester. I found one at Tom Wood that I was very interested in, I called them in the afternoon and came to a deal with them, but obviously wanted to see it in person and test drive it. I live 2 hours away so I was unable to go that day. I made arrangements to get off work early and drive there the next afternoon, only to receive a call 15 minutes before I was leaving saying the car had been sold. Of course the salesperson tried to sell me every other car on the lot, why would I drive 2 hours for a car I can buy anywhere with the possibility that they would sell that one while I was on my way. Salesperson even mentioned another Forester they had, but that someone was coming to look at it, so I guess I could have hurried there and screwed another one of the customers. This is no way to treat customers that are spending thousands of dollars and rearranging their schedules. I guess the only good out of this whole experience was that at least they called before I wasted my time and gas driving there . Buyer beware. More

Sale people who like to lair sale people who don't know anything but lairing, I will tell everybody I know not to buy a car from any Tom Wood Dealership sale people who don't know anything but lairing, I will tell everybody I know not to buy a car from any Tom Wood Dealership More

Beware of the Lies! Get your own financing before you go! Bought a new Legacy, was told that the 0.9% financing thru Subaru was declined, which I thought seemed funny since I had excellent credit. When I ask Bought a new Legacy, was told that the 0.9% financing thru Subaru was declined, which I thought seemed funny since I had excellent credit. When I asked why? they couldn't give me an answer. I was redirected to a bank for 2% financing. The more I thought about it after the deal, I figured I'd check my credit report to see if the credit check from Subaru went through, of course it wasn't there, since they never checked! They send you through another bank at a higher rate to get the kick-back. I now understand that this is a common practice with dealerships. I will not purchase another vehicle from them and plan to contact Subaru also. More

complete and utter incompetance! I have a new Subaru WRX. Rear Brake light LEDs burned out, and I wanted the part replaced. Its a warranty repair. I call Tom Wood Subaru service, and I have a new Subaru WRX. Rear Brake light LEDs burned out, and I wanted the part replaced. Its a warranty repair. I call Tom Wood Subaru service, and after a while Im talking to a person in the parts department, who helps me identify the needed part, and informs me that Ill need to make a service apt, then have service contact him to order the replacement part. I set up my appointment, and then just to make sure its understood, I follow up with service and talk to a service rep to make sure they understand what part I need, and that the service dept needs to contact parts dept to make sure the part gets ordered. "no problem" Im told "well handle this and see you on the service date". I bring in the car to get the part replaced, and after a 20 min wait Im told the part was not ordered. That's pretty frustrating considering the lengths I went to to make sure these people did their jobs. They never even called me to say the part was not there! So I call back later that day to reschedule a 2nd appt. I make sure that the person I talked to speaks to the service manager, just to be sure that the part is ordered. I come back two weeks later, and this time after an hours wait, Im told they don't have the part! Again, no phone call, just "oops we screwed up again". I GIVE UP! Im keeping the defective part on the car, and hoping all the LEDs don't burn out. I have bent over backwards to try to help these people perform their own jobs, but Tom Wood Subaru is by far the most incompetent group of do-nothings Ive ever had to deal with. If you want to buy a Subaru, or have your Subaru fixed, I have two suggestions for you: Dryer and Reinbold or Falcone Subaru. Anyone will be better than the Tom Wood group. More

complete and utter incompetance! I have a new Subaru WRX. Rear brake light LEDs had burned out and I wanted the brake light assy replaced. Its a warranty repair. I called Tom Wood I have a new Subaru WRX. Rear brake light LEDs had burned out and I wanted the brake light assy replaced. Its a warranty repair. I called Tom Wood service and after a while Im talking to the parts dept. The parts guy informs me that I will have to arrange a service appt, and then have service contact the parts dept to order the replacement part. Sounds easy right? So I set up an apt, and ask the service dept to contact parts to order a new brake light. "no problem' Im told, "well handle this and see you on your service date." I show up at the appt and after 20 minute wait Im told they don't have the part. They wont ship the part to me because its a warranty repair, so I have no choice but to come in again. I call back later that same day and re-schedule a 2nd appt. This time I ask the person who scheduled the apt to actually go talk to the service manager, so that the part can be ordered. "no problem" Im told, " well handle this and see you on your service date" I show up two weeks later and after an hours wait Im told they don't have the part. I GIVE UP! Ill just drive the car with the defective part, and hope the remaining LEDs don't burn out. I have bent over backwards trying to assist Tom Wood service in the most simple task, and they are so utterly incompetent, they are incapable of basic functions. If you are considering buying or servicing a Subaru in the Indianapolis area, I have two pieces of advice for you: Dreyer and Reinbold or Falcone. More