Tom Wood Volkswagen

Customet We have bought numerous new cars from Matt Kennedy for ourselves and our sons and have referred Matt Kennedy to our friends and family. Exceptional i We have bought numerous new cars from Matt Kennedy for ourselves and our sons and have referred Matt Kennedy to our friends and family. Exceptional individual and service. We trust him. Excellent work ethic. More

Top of the Class I had the pleasure of doing business with Mr. Matt Kennedy of Tom Wood Volkswagen. Not only did he treat me with dignity, courtesy, and honesty, but I had the pleasure of doing business with Mr. Matt Kennedy of Tom Wood Volkswagen. Not only did he treat me with dignity, courtesy, and honesty, but he jumped through hoops to get me the car and financing I needed. There are a lot of places you can go to get a car, but if you can save time and money and go to the best. I have been recommending Matt to all of my friends for all of their new and used car needs. Thanks again! More

Beware: Several years ago we purchased a cpo beetle from Tom wood vw. When we bought the car they showed us a clean car fax. Now we are looking to sell the ca Several years ago we purchased a cpo beetle from Tom wood vw. When we bought the car they showed us a clean car fax. Now we are looking to sell the car because it has been very problematic. For my own peace of mind I had the car inspected by several mechanics and all came to the same conclusion: the car had been hit hard enough from behind to bend the frame. Upset that something this serious passed through a car fax check I ran my own car fax check to find out. Lo and behold it had been in an accident before we bought it. When comparing my car fax to the one that Tom wood gave us it was clear that the report had been altered to show that there had been no accidents. They also can't claim ignorance because the car was crashed two days before Tom wood out the car up for sale. This is all on top of an overall poor service experience with them. In closing if you enjoy being lied to and getting stuck with a lemon car by all means go to tom wood, otherwise take your vw needs to Falcone. More

Tom Wood VW seems to be one of the highest priced VW dealerships in the Midwest with at least one salesman who doesn't know much about customer service. After being told I was "looking out of my price r dealerships in the Midwest with at least one salesman who doesn't know much about customer service. After being told I was "looking out of my price range" after spending an entire Saturday attempting to trade in my VW for another used VW, I left Tom Wood knowing I'd never purchase a vehicle from them and won't recommend them to anyone. Needless to say, it is not the salesman's job to decide what is a customer's price range. So, after my wasted day at Tom Wood, I searched around and found the same exact VW BRAND NEW for $4,000 less and "in my price range". More

I went into Tom Wood Volkswagen to look for a new vehicle. I have been shopping around and after a disastrous meeting with another dealership I was a little leery of going anywhere else. What a surpr vehicle. I have been shopping around and after a disastrous meeting with another dealership I was a little leery of going anywhere else. What a surprise Tom Wood ended up being! I was greeted by people that genuinely cared and were happy that I would give them a try. I took a few cars for a test drive and even though I'm sure that Mike had other things to do he took the time to explain everything to me, every step of the way. I know that I will come to Tom Wood again and again, I am now a Volkswagen girl! Thank you Mike and everyone else that I met that day! I couldn't be happier. More

I was very pleased with my recent purchase at Tom Wood VW. Stephan Pavicic explained all of the features, in great detail, on my new Passat. It was very clear to me that Stephan loves the VW brand. This m VW. Stephan Pavicic explained all of the features, in great detail, on my new Passat. It was very clear to me that Stephan loves the VW brand. This made me comfortable with my purchase, that I was getting a safe and reliable car to fit my needs. The Passat is my first VW and I love it! Thanks Stephan for the excellent experience! I will be seeing you for my next vehicle purchase! More

I purchased a 2003 Honda Element at this dealership and it was probably the best car-buying experience of my life. The staff was very friendly and knowledgeable and there was no pressure whatsoever. I go it was probably the best car-buying experience of my life. The staff was very friendly and knowledgeable and there was no pressure whatsoever. I got a great deal on a car that is in nearly-new condition. I will definitely go right back here when I am in the market for a vehicle in the future. If you are inclined to shop here, ask for Leroy Haines. More

Tom Wood VW service dept has gone way downhill over the last few years. They are very poor communicators and I do not believe they honestly care about their customers. I feel horrible management must be last few years. They are very poor communicators and I do not believe they honestly care about their customers. I feel horrible management must be behind it because they used to be decent, in my opinion, but that is not longer the case. I would not trust their word or trust them to properly service my automobile. More

We purchased this Jetta at Tom Wood. I have used Tom Wood VW service before and had mixed results. I normally stay to wait on my car as I live out of town. Getting straight information is impossible. When I VW service before and had mixed results. I normally stay to wait on my car as I live out of town. Getting straight information is impossible. When I first got the Jetta in everything went well. When I would call into the service department, I actually spoke to a service advisor. Now when I call I speak to someone that says they are a service advisor, but when I ask questions about how long the repair may take, they always have to ask "the guys". Today I waited on the phone for 10 minutes just for the person in service to reboot their computer. Then found out that they had deleted me from their database. Did I mention I bought the car new at Tom Wood? After some more time waiting on the phone, the person found me in a backup database and seems to have added me back into their system. None of the database issues were necessary since I stated very clearly that I wanted to know when they first answered. "How much time will my specific maintenance/service normally take?" I was trying to plan my day around the maintenance. Total call time 15 minutes - just to find out how long it takes to service a DSG transmission. That call takes the cake - time to move on. (By the way, the person at Tom Wood VW reports that a standard DSG transmission service - oil and filter - should be at least 2 to 3 hours.) More