I am not really sure what to think of this dealership. Our adventure started when we found a 2014 Kia Sorrento on there web site that everything that we wanted and very low mileage. I called the dealer and spoke to a salesman named Mike who confirmed the internet price on the car, I called because the car was listed at $19,900 but their was a note on the bottom of the page that said something about the car being $2000 more then listed price, When i asked Mike the price he told me $19,500. We gave Mike our credit card number to hold the car and said we would be down to get it on Saturday. The next day Mike called my wife and told her the car was $21,500. We told him to forget it we did not want to go over 20. When she told me what happened I called the sales manager and was told that not only was the car $21500 but it was also sold so it wouldnt of mattered. I knew he was full of Sh-- but I let it go. The next day Mike called my wife and tried to make her come up the additional 2000 for the car so my thoughts of it not really being sold were confirmed. For the next few days I tried to get mike on the phone to talk to him about the price but he did not call me or ever take my call, so we wrote this car off..
Saturday morning we woke up loaded the kids in the car and were heading to PA to buy a different KiA and I thought I would take one more shot with the one that Toms River had, it had a few additional features and lower mileage then the one we were going to look at. I called the dealer and Mike was not there but I got a salesman named Jason. I told him my tale and told him we were on the way to buy one at a different dealership but if he could give it to me for 20,000 I would come get it right now. We went back and forth with calls for about 15 minutes and they agreed to my price so we went to Toms river to get the car. I should mention that Toms River is almost two hours from us. We get there and Jason and the finance manager Billy could not have been nicer. We were out of there in about an hour with the car at the price we discussed and overall the showroom experience was a good one.
So now it has been three weeks and we call for our plates and my wife is told they have no record of us buying a car from them and they do not have any plates for us but to call back tomorrow. She calls back the next day and again she gets a run around and they tell her to call back tomorrow again. I calll there they transfer me to someone who doesnt answer I leave a message no call back, I wait an hour and call back same story, I call back again same story... So now we are at today and the temp plate runs out tomorrow and we still do not have any answers. If I have to go down there it is not going to be pretty so lets hope they get their act together today and we get our plates. Ill post again when we know when we reach a solution.
I Recommend This Dealer:
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