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Tony Betten and Sons Ford

Grand Rapids, MI

4.8
60 Reviews

3839 Plainfield Ave. NE

Grand Rapids, MI

49525

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Showing 60 reviews

January 24, 2023

Tim Walters and his team helped me find the perfect fit car for my child as a young new driver. They addressed and fixed the few basic issues I identified after a test drive and inspection and it’s running More

by Bradleyedward
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tim walters
Jan 26, 2023 -

Tony Betten and Sons Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

January 24, 2023

Who knew car shopping could actually be a pleasant experience!? The prices were fair — the service was great— and my salesman Tim was friendly, knowledgeable and just super nice to work with! Good jo More

by JWC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Walters
Jan 26, 2023 -

Tony Betten and Sons Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

January 24, 2023

The dealership is fair and honest with its dealers being very communicative and reliable in helping you search for a vehicle. More

by Winterkey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Timothy Walters
Jan 26, 2023 -

Tony Betten and Sons Ford responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

January 15, 2023

This is one of the worst experienced places I have ever shopped since 2000 I have owned three Ford F350 trucks I was interested in buying a 2016 Ford F350 for $46,000 and some odd change first they told me More

by Steve
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tim & Mike
Jan 15, 2023 -

Steve responded

I have the cash to buy the truck Mike new people suck that’s all I have to say I’ll spend my money elsewhere and find something even better thanks to your ignorance not the truck that I was interested in was bad just the service I have the cash to buy the truck Mike new people suck that’s all I have to say I’ll spend my money elsewhere and find something even better thanks to your ignorance not the truck that I was interested in was bad just the service!!!!!

Jan 25, 2023 -

Tony Betten and Sons Ford responded

Steve, thank you for sharing your honest feedback. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We did our best to educate you that it was illegal what you were trying to do. Lending institutions frown on this and WE would be held liable for your lien. Being out of state complicates this process and as we were explaining this you became verbally aggressive. After that, and as of now, we wish you a good day and good luck. -Tony Betten and Sons Ford

December 07, 2022

Every thing we look for in a dealership: Integrity, trust, great vehicles, value, wisdom, personal concern, service after the sale, enjoyable. The place we would send our family and friends to... More

by adventurekurt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim King, Peter, Glen Betten, Ryan Goodwin
Dec 08, 2022 -

Tony Betten and Sons Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 03, 2022

I have bought many cars from Tony Betten & Sons Ford Our salesman Tim Walters is very knowledgeable about what we wanted and worked with us to make it happen. Why 4 stars? If they gave me the car I'd give t More

by mvelte54
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Goodwin
Oct 07, 2022 -

Tony Betten and Sons Ford responded

Hello, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to Dave Hill at (616) 447-4518 so we can assist you further.

May 21, 2022

The people that I worked with at Tony Betton Ford were very professional. My salesman, Ben was very informative and kept me apprised of the progress throughout the time that I waited for my truck to arriv More

by Jim Viggiano
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Gardner
May 24, 2022 -

Tony Betten and Sons Ford responded

Hello Jim, thank you for your kind review; we are happy to pass along your comments to the team here at Tony Betten & Sons Ford, Inc.! Feel free to reach out to us if you need anything. Have a wonderful day.

April 16, 2022

Jim king is a great salesman and a great person, I have bought a few cars from him over the past 20 plus years and would recommend him to anyone. More

by Tremain907
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Goodwin
Apr 18, 2022 -

Tony Betten and Sons Ford responded

Hi, we are happy we could make your experience a positive one! At Tony Betten & Sons Ford, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

April 02, 2022

Friendly staff that is willing help you through the process of getting a new vehicle More

by krltngry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Goodwin
Apr 05, 2022 -

Tony Betten and Sons Ford responded

Hello, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

February 28, 2022

Very courteous. The dealership makes you feel confident and at ease in the transactions that take place. A good place to do your car business. More

by aeties59@comcast.net
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Johnson, Ryan Goodwin
Mar 01, 2022 -

Tony Betten and Sons Ford responded

Hi, your satisfaction means a lot to us, and we truly appreciate you choosing Tony Betten & Sons Ford, Inc. for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

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