Tony Honda Kona

As Promised I brought my Ridgeline in for a scheduled service call. The vehicle was promptly serviced and was ready for me well before the promised time. Stan is I brought my Ridgeline in for a scheduled service call. The vehicle was promptly serviced and was ready for me well before the promised time. Stan is very knowledgeable and is good at explaining the repairs needed and the time necessary to complete these repairs. More

Accommodating My safety check was due in a few days and I got in and out with 4 new tires and everything done in a timely manner. Stan is the best service provider My safety check was due in a few days and I got in and out with 4 new tires and everything done in a timely manner. Stan is the best service provider and has been setting me up for great service for many years, I don't like to use anyone but him. More

Room for improvement Pros: This Mercedes Benz Dealership is awesome, Service Writers, and Parts Dept. Cons: Making an appointment in the Mercedes Benz side of the oper Pros: This Mercedes Benz Dealership is awesome, Service Writers, and Parts Dept. Cons: Making an appointment in the Mercedes Benz side of the operation went from good to bad in the couple of years since my ownership of a Mercedes. Now I was told every appointment has to be made on the mainland and communication with the Appointment clerk (Charles) is horrible. Told Him what I wanted done as all my parts were in at the Dealership, at the end I said the most important thing is that I needed a loaner. A day later Charles called back to confirm my appointment but couldn't say if a loaner would be available. In the past, it was never an issue as appointments would be made locally, even-though it was in Honolulu. Aloha to the staff at Big Island Honda More

Hostage Takers!! Drop your car into the black hole and wait for it to re appear some time later when it suits the higher powers. We had a terrible experience mostly to Drop your car into the black hole and wait for it to re appear some time later when it suits the higher powers. We had a terrible experience mostly to do with excessive time and lack of action. Carly was our service writer and she left us high and dry for 6 hours WHILE WAITING with no feedback about car and a general indifference to the time factor. We finally phoned a mgr (sales, no service mgr available) SIX HOURS IN AND INSISTED IT BE RELEASED. No repairs done, no diagnosis and NO CHARGE as insisted by me. A wasted day with no remorse whatsoever from them. No one is running the show at this dealership and I strongly advise staying away More

Quality Service Stan Heldt at Big Island Honda Kona is very polite and honest . Would recomend that you check him out . They also provide excellent service. Im very s Stan Heldt at Big Island Honda Kona is very polite and honest . Would recomend that you check him out . They also provide excellent service. Im very saticfied. More

Service maintenance Been told my many do not take your vehicle there for service. Sure enough! The service fee alone was ridiculous and what made it worse was they added Been told my many do not take your vehicle there for service. Sure enough! The service fee alone was ridiculous and what made it worse was they added all these extras as they said: "we recommend you do these added fluids as well which was not part of the service maintenance. Like a dummy I went along and agreed to have it done so I don't have to schedule another appt . When it was done and called upon to pay, I nearly fainted when I saw the amount charged which my actual reason to go there was for a b1 service! Ended up paying way the xxxx more near a grand ! So ridiculous I say. Well, this is another lesson learned. More

It takes for ever to get the work done on your car. Seem like every time I am waiting hours longer than what I should, I here the same excuse that someone went home sick. Why even make an appt since everyt like every time I am waiting hours longer than what I should, I here the same excuse that someone went home sick. Why even make an appt since everything takes all day? More

I just bought a car and told had to get the safety check! I was on way to airport, they fit me in and were done in an hour! Yea! Thanks Stan at Honda service! I was on way to airport, they fit me in and were done in an hour! Yea! Thanks Stan at Honda service! More

These guys were awesome! I had been shopping at the other dealers in Kona and these guys are by far the best out there. No pressure and I got a great deal. Quite few people I know have bought cars t other dealers in Kona and these guys are by far the best out there. No pressure and I got a great deal. Quite few people I know have bought cars there and I'm told the service after the sale is even better. They helped me with my financing and saved me about $38 a month on my payment. I would definately recommend anyone to check these guys out! More

The experience was easy, non confrontational and got the car I wanted. Cant ask for more than that. Thanks Big Island Honda car I wanted. Cant ask for more than that. Thanks Big Island Honda More