Tooele Motor Company

Tooele motor company Saturday August 19th 2023 As soon as i got out of my car (2019 mx5 miata) a sales rep was right there to assist me with what ever I needed. I said I need a reliable car under 10 grand as i got out of my car (2019 mx5 miata) a sales rep was right there to assist me with what ever I needed. I said I need a reliable car under 10 grand with good gas mileage for my 17 year old for her own first car. We went over some cars. We found one that had just came in the day before, there was no sticker price yet. I asked the "manager" how much it was as he walked me to it and he said between 5 and 8 I think I'll have to go check. My daughter test drives it. Likes it we decide okay we will get it. The paper work funny enough says the car is 9,999,99. Funny since I said I wanted a car under 10 grand right? After taxs and fees it totoled 11,234.02. We trade in my old 2007 gmc denali (what she had been driving)for $500, because thats all they could offer us for it. the car came out to be 10, 734.02. They tried to push a warranty on the car over and over and my husband was a vibrant shade of NO. Okay great but the car has to still be serviced since they just got it in the night before. This is on a Saturday so they believe the car will be done Monday. Sunday I'm talking to my husband about driving it out to work (intown, and freeway) to make sure the car is running okay before we just let our daughter take this car. And I mention that I thought it was odd the manager told me it was going to be between 5 and 8 grand but the car totaled exactly what I had asked for under 10 grand being the 9,999,99. This got his wheels turning and why we didn't look before is our faults but he got on ksl to see how much that type of car goes for around our area. Low and behold they post their new inventory on Sundays. So 4 cars down is the car we just bought. Same vin milage and everything with a link to there website for 7,200. The person that updates their sales must not have been notified that the company already sold this vehicle and ripped us off for almost 4 grand more then the car is worth. It's Monday now and after work My husband is going in to tell them we want our Denali and money back. This was the worst experience We have ever had at a dealership. For the biggest dealership in our town to rip off that amount of money from some one is disgusting. Our teens own first car will not be from them. My daughter getting her hopes up for this car, the team being so gracious with her answering all her questions just to be stabbed in the back. With the car ripped from her. she has learned now to do research before buying such a pricey thing even if it's from a top competitor company. I am sure all my reviews because I will be posting as many as possible and him going in there will get the biggest apologies ever for their behavior. But that's only because they were caught in a huge scam that can ruin their companies reputation. More

Purchased a Truck from Justin at the end of December. There were some things that needed to be done on the truck to service the "E" Brake light and a very squeaky door hinge. They gave me a "We owe" to f There were some things that needed to be done on the truck to service the "E" Brake light and a very squeaky door hinge. They gave me a "We owe" to fix the parts on them. Took the truck into service about a week later for them to actually find out what was wrong. They did. Was told the parts would be ordered and I would be notified when in to get it done. That has NEVER happened. Period. Its now almost May and I cannot reach Katelyn in service despite my many many attempts to do so. I've talked to her directly once and she told me she would call me back. That was over a month ago (March 15th). I have done the online chat, called the actual store and given my name and phone number to many people who work here and promised "We will call you or email you here soon" Nothing. Radio silence from everyone. How hard is this? If parts are backordered, fine, at least call your customers to let them know what is happening. I work in the industry so I know how this all works. When everything here is said and done, I will never return. More

Took my car into them for a simple Oil change/Tire rotation. Left 3 bolts off the engine splash guard. Put a machine thread bolt in a course thread plastic insert, and the 2 types of bolts were put wh rotation. Left 3 bolts off the engine splash guard. Put a machine thread bolt in a course thread plastic insert, and the 2 types of bolts were put wherever. not where they should of been. Went back and asked for the missing, bolts they could not find them. Dont think they even looked. The service customer service person was nice and they did re-reimburse me for my time but am done using them for anything. To be fair the service writer wrote my request that the bolts be put back exactly as they were taken off on the service ticket. Those doing the service are either really inept or just dont give a crap! More

We needed a car for our son quickly and Found one at Tooele Motors , Jaren was very helpful, stayed until we could get there after work and helped us get everything arranged and out the door. The team t Tooele Motors , Jaren was very helpful, stayed until we could get there after work and helped us get everything arranged and out the door. The team there is friendly and professional but not pushy. I went back and bought a Jeep gladiator because I felt like we mattered More

From 2012 to 2018, this dealer served me well for both my vehicles. I had just purchased a new RAM truck and it was a luxury for me to have dealer service nearby to maintain my extended warranty. After 2018, vehicles. I had just purchased a new RAM truck and it was a luxury for me to have dealer service nearby to maintain my extended warranty. After 2018, this dealership went through two reorganizations. After each of those, the service deteriorated significantly. Regular maintenance costs went up significantly and communication with the service office became non-existent. I had to re-plan my regular vehicle maintenance plan without the use of Tooele Motors / Performance Garage. More

Disrespect for customers I thought they would be better to potential customers since they were far from Salt Lake but they sold a car I was interested in right underneath me a I thought they would be better to potential customers since they were far from Salt Lake but they sold a car I was interested in right underneath me and never gave me the opportunity to respond. Their response was "first come first serve." that's a xxxx of a way to run a business based on customer satisfaction. Believe me you can find much better in the valley who will take care of you and make you feel like you are someone they care about. More

Amazingly customer respect and courtesy are missing I have been to this dealer many times for service. I never had a reason to complain. Now, I will never return for neither service nor a purchase. Firs I have been to this dealer many times for service. I never had a reason to complain. Now, I will never return for neither service nor a purchase. First my daughter took her car in for “The Works” service. But instead of changing the oil, they added new oil, never draining the old. They didn’t top off the vehicle’s fluids. She ended up with several hundred dollars of repairs as a result. The customer “care” she got after being transferred from on “manager” to another was a free oil change offer. Obviously that was never used. Then I had my son drop off my car for “The Works” with a coupon. When he came home and handed me the receipt, they not only didn’t honor the coupon, they also charged me for the individual services the were to be included in the “The Works.” I was treated like I was a liar, even after showing the receipt. Grudgingly, they gave me credit for my next service. Obviously, that credit remains unused. The final straw that broke the camels back was taking a new to us car in for “The Works” again. This time all seemed well, until I was riding home with my son in the car. I asked him to turn the AC on to cool us down. “It already is on,” he told me. The next day we took it back in and asked about this. If I thought I was poorly treated for a simple overcharge, this took customer mistreatment to new levels. Finally, with no resolution or even an attempt to find an equitable solution, I left. Another mechanic found the problem, one of the AC hoses had been cut partway through in two places with a sharp instrument. No road hazard could make such clean cuts. I will never use their shop again. I will never buy a vehicle from them. I will never recommend them again; in fact I will recommend against them when asked. I’m not sure what happened up there. I have been a long time customer, but unfortunately my last experiences with them indicates that they have lost their focus on the customer and are seeking some other goal. More

Wonderful service Matt was great. He took a lot of time to find just the right car for me. I felt like he was putting me first and not his sales figures. I would recomm Matt was great. He took a lot of time to find just the right car for me. I felt like he was putting me first and not his sales figures. I would recommend him to everyone. More

Very helpful Helped make my really bad situation better. Everyone was kind and understanding. A million times better than Larry Miller. I will definitely do busine Helped make my really bad situation better. Everyone was kind and understanding. A million times better than Larry Miller. I will definitely do business with them in the future. Brayden was great. Thank you More

Great Experience The whole vehicle buying experience was great. I could not have asked for a better experience buying my new vehicle. I would recommend this dealersh The whole vehicle buying experience was great. I could not have asked for a better experience buying my new vehicle. I would recommend this dealership to friends and family. More