Torrington Hyundai

Service- efficient and prompt. technicians- helpful and courteous, going out of their way to assist technicians- helpful and courteous, going out of their way to assist More

Appt. was on time, and work completed quickly. My questions were clearly answered. Fellow who checked me in knew far than my salseman, who told me many was on time, and work completed quickly. My questions were clearly answered. Fellow who checked me in knew far than my salseman, who told me many inaccuracise about the vehicle prior to purchase. More

Dealt with the nicest sales person I have ever met, Steve Smith, when I bought this car. Polite, not pushy, and nice to talk to. Got additional warranties when I was finalizing my purchase with a different Smith, when I bought this car. Polite, not pushy, and nice to talk to. Got additional warranties when I was finalizing my purchase with a different person, which cost additional money. Thought it was a good idea until recently. On 3-4-2026 I brought my vehicle in for a free oil change. Only had around 1,400 miles on it but it was a year old and talked to the service department and they said it was a good idea. Not going to go into details about everything that happened because it will take to long to type, so contact me if you want more info. The final cost of my free oil change, with other problems they said I had was $580.00 with all the warranties I paid for. They did not explain everything very well and some things they did not tell me about. I'm sure their story will be different than mine, so I will be calling the Hyundai Company directly to see if I can find out what happened. More

I’m very disappointed in their lack of support . I spoke directly to the owner about the tires on my SantaFe. They are defective and should not be sold on Hyundai vehicles if you replace them when t I spoke directly to the owner about the tires on my SantaFe. They are defective and should not be sold on Hyundai vehicles if you replace them when three out of four are bad. Saying it isn’t their responsibility. When I am responsible for children riding to and from school daily. I have owned four Hyundai’s and will not be purchasing another. More

Mike Keeler offered many options for our car needs / dilemma when other dealerships wouldn’t. Management supplemented his assistance as well making our unplanned buying experience as good as it could b dilemma when other dealerships wouldn’t. Management supplemented his assistance as well making our unplanned buying experience as good as it could be. More

Based on my experience at several dealerships I found Torrington Hyundai to be the best. The sales process moved along quicker than I expected with clarity and without high pressure. Torrington Hyundai to be the best. The sales process moved along quicker than I expected with clarity and without high pressure. More

Very positive experience start to finish. The salesman was very helpful i explaining The different packages and pricing. Very happy with the assistance provided by the salesman setting up t The salesman was very helpful i explaining The different packages and pricing. Very happy with the assistance provided by the salesman setting up the Blue Link app. The manager of the dealership very helpful in Navigsting the financial part and warranty, More

2018 Sante Fe Sport - took it to the dealer for all services. Despite that I needed a new engine at 85,000 miles! There was very little communication from the service department keeping me informed of services. Despite that I needed a new engine at 85,000 miles! There was very little communication from the service department keeping me informed of progress. I called multiple times and left messages (why my call to the service department went to voice mail? - screening calls?). Ended up making trips to the dealer weekly - still with little information despite face to face communication. Finally got my car back after two months. I would not buy another Hyundai and certainly not from Torrington Hyundai. Such a shame since up to that point I was moderately satisfied. More

People are nice and the waiting area is accommodating. I simply felt that my most recent experience I was being oversold on recommended services which had not happened previously. I simply felt that my most recent experience I was being oversold on recommended services which had not happened previously. More

They do good work but waiting an hour and 45 min for an oil change and tire rotation when you have an appointment is unacceptable. This is the second time that happened to me. oil change and tire rotation when you have an appointment is unacceptable. This is the second time that happened to me. More