Tower Honda of Longview

New CR-V Purchase I have owned 3 previous Hondas, so I knew exactly what I wanted and what I expected to pay for a new CR-V, less my trade in of a 2012 CR-Z. I spoke wi I have owned 3 previous Hondas, so I knew exactly what I wanted and what I expected to pay for a new CR-V, less my trade in of a 2012 CR-Z. I spoke with Carlos Gonzalez before I went to the dealership and told him what I wanted to trade in and which new Honda I was interested in purchasing. I am a female accountant who knows what she wants and I have high expectations on the type of service I want from a dealership. I have purchased new Hondas in Phoenix, AZ and Dallas, TX so I have some experience with other Honda dealerships. Tower Honda, my salesman, Carlos, and the sales manager, Chris not only met my expectations, they exceeded them. I got there at 10:45 and drove out at 1PM with the exact model and color of CR-V that I wanted at a fair price. Plus, a two seat, standard shift CR-Z is not a popular car, especially in E Texas. They gave me a very fair trade in for my old Honda. Sherill B More

Best Car Buying Experience Ever - Twice Now! First impressions are everything. When I contacted Tower Honda last year, I spoke to Brian and Carlos in the Internet Sales Department. Both of them First impressions are everything. When I contacted Tower Honda last year, I spoke to Brian and Carlos in the Internet Sales Department. Both of them are the best salesmen I've ever dealt with. They are aggressive enough to show interest in helping you but not pushy. They give you the best deal possible and do not try to undermine or mislead you. My husband and I drive from Louisiana to Longview to invest into Tower Honda's dealership because of the kind treatment we have received. In fact, we just bought our second vehicle from them because of our first experience. I recommend this dealership to anyone that wants to be treated fairly and deal with good hearted honest people. More

Very Rude and Unprofessional and Absolutely No Communication The staff in this dealership were very unfriendly, and there is no communication in this place. The gentlemen that is from finance and worked up the The staff in this dealership were very unfriendly, and there is no communication in this place. The gentlemen that is from finance and worked up the numbers on the vehicle had the worst personality and was very rude. He acted very unprofessional and seemed very unconcerned with what I had to say. Then to top it all off, I had to take my car back to have the windows tinted, and it was the worst job I have ever seen. All I got was excuses as to why it looked like it did. The person that did the tinting confronted by son and threatened him and had to be called down by other workers in the service department. This place is a joke. All you get is excuse after excuse, but no one would just own up to the fact that they really did not know what they were doing. I will never recommend Tower Honda to anyone. There needs to be consequences for this type of behavior. Excuses just do not work for me as a customer. If they would spend more time providing a service instead of worrying about completing their survey and giving them a excellent score they would probably gain more business and their customer review would improve! More

Overall great experience My wife & I recently purchase a Honda Pilot touring edition from Tower Honda. We always try to buy local and Tower did not disappoint. We took the off My wife & I recently purchase a Honda Pilot touring edition from Tower Honda. We always try to buy local and Tower did not disappoint. We took the offer we received from Tower Honda and shopped around to a few other Honda dealers and all 3 told us what a great deal Tower Honda was giving us!! That's not something you hear very often from competitive dealerships. I would HIGHLY recommend our salesman Jeff Smith. Very friendly and knowledgeable about the cars and very responsive. We also worked with the GM Danny and the finance manager Brian. All 3 were very professional and friendly. I would definitely recommend Tower Honda to friends and family. More

Professional and Friendly I want to give a very heart felt thank you to Robbie Duck and Brian Duck for going above and beyond to help me find the 2017 Honda Accord Touring I wa I want to give a very heart felt thank you to Robbie Duck and Brian Duck for going above and beyond to help me find the 2017 Honda Accord Touring I was wanting. My salesman Robbie Duck not only located it but also took the time to go over every feature the Accord has and made sure I knew how it all worked. Their sales manager Brian Duck was extremely helpful with the purchasing of my Accord and explained their Car Doc package-which is a great deal, haven't had that offered on any other car I bought from other dealerships, along with extra warranty information. He made sure I was 100% happy with my Accord and even went over add on accessories for my Accord. I can honestly say I have never had such a fun time buying a car. No pressure at all!!! In fact it was such a great experience that my son bought a car from Robbie Duck a couple days later. If you want hassle free buying and a great salesman go to tower Honda and ask for Robbie Duck and Brian Duck, they are an amazing team, you will not be disappointed!!!! More

Waste of time. When I asked for a quote closer to NADA, all I got was a long drawn out windy sermon from Brian. My advice is to know NADA before you go in and to be When I asked for a quote closer to NADA, all I got was a long drawn out windy sermon from Brian. My advice is to know NADA before you go in and to be prepared for a long siege. Not at all a pleasant experience. Thank you to Danny at JO Williams Ford in Gladewater, who took a lot of time finding something that would work and coming in far under book. More

Not great experience......not even a good experience. Sent an email seeking a price quote on a 2017 Honda Accord I had spec'd out with the options I wanted. Dealer never responded by phone or by email. Sent an email seeking a price quote on a 2017 Honda Accord I had spec'd out with the options I wanted. Dealer never responded by phone or by email. Obtained several quotes from other dealers with the best and most prompt quote from a Honda dealer just east of the DFW area. Took my family to Tower Honda to look at colors and accessories; of course the sales staff was like a pack of hungry dogs and would not let us look at colors and options. Sales manager came out to talk to me and I told him I was in the process of getting a new Accord and had several price quotes. He told me that he'd like to have me as a Tower customer and would meet the best price quote I had. I gave him the price and he was agreeable. I called a couple days later to talk to him and have him search/obtain the vehicle; he never responded. I sent and email; he never replied. I called asking the receptionist if he was still employed there and why he would not return my calls. She promised to get him to call me..........he never did. He did have his receptionist call me however and tell me that he no longer wanted to sell the car for what he had agreed to. The sales manager never did call me or contact me. I went with the dealer who provided the best price quote and prompt service.........could not be happier that I did not buy from Tower Honda. I did try to buy from the dealership when it was Fenton Honda a couple years prior and it was a miserable experience. I felt like I was dealing with "snake oil" sales personnel. Tower Honda has turned me against them with their poor service and lack of follow up. I'll take all my Honda business to the DFW area where I can obtain professional service and best prices. No more dealing with Tower Honda. They do have a beautiful new dealership; but the personnel are rude and unprofessional.........I will not buy from a person I cannot trust or one who does not follow through on commitment. More

New car purchasr I just purchased a new CR-V Touring. I love it!!!the staff was excellent. The manager even came out to make sure we were happy I just purchased a new CR-V Touring. I love it!!!the staff was excellent. The manager even came out to make sure we were happy More

Purchased new accord Great people to deal with. The manager is a gentleman which is hard to say for car people. Easy to deal with, no hassle. Great service. Very pleased w Great people to deal with. The manager is a gentleman which is hard to say for car people. Easy to deal with, no hassle. Great service. Very pleased with their service. More

Great car buying experience, bad service department Ok I had a great car buying experience, Purchased a certified used 2010 Honda CR-V LX 4WD clean one owner vehicle. The sales team and finance manager Ok I had a great car buying experience, Purchased a certified used 2010 Honda CR-V LX 4WD clean one owner vehicle. The sales team and finance manager were awesome. The service department a different story, aside from the friendly service lady, I had a bad experience with the techs and service manager. I brought my car in the first time for an airbag light, they fixed it. The second time was for my powersteering making noise and air bubbles in the reservoir, they said air was getting in through the rack somewhere so I left it. They wrote it up and i left it over the weekend, called monday to check on it and they said it needs a new rack&pinion and some time to be approved for warranty to cover it, I said ok I need a loaner vehicle, we dont have one available at the moment, great. Have to call out of work again cause i have no wheels. Call tuesday morning and got a loaner, sweet. They gave me a beautiful 2016 accord sport had only 13 thousand miles on it, it was nice, the whole 2 weeks i had it i washed and detailed it, vaccuum, spay wax, shamooed the seats, wiped the dash, pressure washed the engine, armor all the tires, heck i even ran shell 93 premium in the dam thing and put it in my garage, its not even my car. So 2 weeks later i get a call saying my cars done and i roll up to the dealer talk to the service advisor she bring my car around and i give a look around and its just dirty, they didnt even wash it for me, whatever, i drive it home and notice the steering feels loose it feels funny, park it pop the hood, and i was pissed off, someone took my car offroading there was mud and sand everywhere in the engine under the car in the wheel wells, and they didnt even use a genuine honda rack&pinion for the replacement it was a remanufacture from autozone or something and it pops when you turn fast, the tech also opened my door while on the lift in the service bay and put a big xxx dent in my door on both sides, he dropped a tool on the front bumper and took a chunk of paint off scratched up my injector harness stay plastic thing resting his tools all over my engine and switched out my oil dip stick cause it has oil burn marks on it and the original did not. Theres also a rock chip in the window from who ever test drove it tailing behind a big rig. I called them up and took it back and said hey none of this was like this before, i even showed him pictures i took the first day i brought it home, i told him im very meticulous this is my 20th vehicle iv owned Roush mustangs, mazdaspeed 3s, turbo supras, rx7s, subbies, sr20 240s, z28 camaros, z06 corvettes, silverados, wranglers, straight axle toyotas, hondas, 4x4 nissan hardboddies, 720s, fords, chevys, yamaha r1s, you name it i had it or i drove it. And i am very very anal with cars, and been in a lot of trouble with them, now iv grown up a bit and thats why i bought a low key non flashy honda crv and not a 6 inch lifted truck cause i wish i was 6 inches. All i want is ma xxxx fixed yall hear. The way it was before i brought it to your honda tech "professionals" that probably dont care about peoples xxxx cause they dont take pride in there work. And he said well write it up and take a look at the play and popping noise in the rack, and wash it, thats it, so thats my rant on the whole deal. I wasnt too happy, if i would of known i would have bought a genuine honda rack&pinion and did the work myself, covered under warranty or not. More