I called Markus on a Friday after finding a used Mini Cooper on the internet that they had for sale. Markus was very friendly and very good to get answers to my questions. We did purchase the car, and I had no complaints at all with the dealership. If I lived in the area and was ready to replace my F250, I'd be calling Markus.

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I recently had a very terrible experience with this particular Ford dealership. My car stalled out on me and I had it towed there at 9am one morning. I asked them to try to figure out what happened (electronics diagnostics) and I needed an oil change as well, and they sent me on my way. By 4:30pm that same day, I had not heard any updates from them so I decided to call them. They told me they had not done any work on it as of yet. They told me they would call me the next day to give me an update. The next morning I call them at 10am and there's still no progress made on my car. Finally at about 12pm I go in personally and confront them about the wait, and they finally start on the oil change while I wait an hour. They find other things meanwhile, and want to keep my car an extra day. Also, they ran the $93 diagnostics test on my car without quoting me first! The next morning I go and retrieve my car, only to find that I have $300 missing from my emergency cash compartment. I confronted the service manager, and he stated that they were not responsible for the contents of my car. My car was in the shop for a total of 3 days, and I was so disappointed with the extremely poor service. The staff was very condescending and unhelpful. I will NOT be going back here in the future, and I would NOT recommend this dealership to anyone.

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Bought a car 6 weeks ago and still have not got tags or title. paid cash for the car and keep being told to call back or they will call me when they come in.

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Bought a very hard to find configuration F-150 in the color I wanted from Markus over the phone. He emailed a copy of the window sticker to me. A few phone calls later, and we had everything worked out. Flew into Nashville the next day(no dealers in the New Orleans area had one or could get one). They had a ride waiting for me at the airport. When I arrived, all the paperwork was filled out, and the truck was ready to go. Drove back home to New Orleans that evening. They even called the next morning to see how my road trip went.

I was impressed with the "no B.S." transaction to the point that I would not mind flying and driving the 500 miles back if/when I need another Ford vehicle.

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I have been dealing with Town & Country for 20 years: sales, service, personel. Have NEVER had a bad experience. Would not buy from another dealer, period. Once you meet people that are straight-shooters, and it continues, why gamble with unknowns in this industry.
And the best part is: Ford did not use my tax dollars to make my new car!
D.Howell, Nolensville, TN

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Hello,

The staff at Towne & Country Ford allowed for a very pleasant shopping experience and resulted in the purchase of the Ford product rather than our previous decision on another make.

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I have been having my 2007 Ford Expedition serviced by this location since moving to TN in 2009. (With the exception of a few oil changes that I had done at Miracle Ford in Gallatin, TN.) I took my vehicle in on Monday and explained the problem I was having. I left my vehicle and received a call around a few hours later from George. He told me a list of things that were wrong and that needed to be fixed, replaced, or clean. The following were the things: Engine miss on 5 & 6 cylinders, mass airflow sensor needed to be cleaned, ignition coild boots (all 8) needed to be replaced, injectors 4 & 6 needed to be flushed and cleaned, fuel filter needed to be "checked" and throttle body was "gummed up" and needed to be cleaned. The total was approximately $1K. I gave the go ahead since I believed that all of these things needed to be done...basically he sold me on some things that I probably did not need. I got my vehicle back that afternoon. Well...on Thursday evening my vehicle broke down on the interstate in a construction zone. It was not driveable, as it would not pick up speed. To be more specific, the powertrain malfunction light came on. I had the vehicle towed back to Town & Country. Well after it was checked, George called to tell me that the throttle body (which had been cleaned) had shorted out and that it was an internal issue (and that there was no way that their chemicals/water could damage it) with the motor driver and control assembly. And then the ignition coils (boots were replaced) on 2,3 and 5 were bad and need to be replaced. They wanted another $900. I immediately asked for his manager (Matt Hooper who was not very friendly to begin with). Let me back up...George started off the conversation with a comment about "fly-by wire systems and accelerator cables" and his exact words were "the throttle body shorted out coils 2,3 and 5". When I repeated to Matt what George had told me he said "the throttle body doesn't have anything to do with the coils" and I asked why George said this if this was not true. Anyway, after talking to another mechanic and a relative going to the dealership, I had my vehicle towed to another, more reputable shop. I will be confirming that the work they charged me for was actually done and taking my complaint formally up the chain at Ford. They have lost a customer locally, and Ford company may have lost a customer because we have been discussing purchasing a pick up truck and the F-150 was on the short list.

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The folks at Town and Country Ford were very helpful during our recent Mustang purchase. We had trouble at OTHER dealerships in the area with pushy salesmen and questionable tactics. Nathan (our salesman) treated me and my wife with courtesy and respect at all times. We kind of knew what we wanted and Nathan went to great lengths and found it for us. The finance folks were helpful as well.
We have been back for service and shopping for another vehicle and have been treated well by the entire staff, every time.

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Mr. Panici, Internet Sales Manager, called and emailed me after an internet inquiry that I made concerning a new 2011 Ford F-150. At first he seemed to be very interested in my business telling me that he would give me "top dollar" for my trade. After test driving a truck we went inside to workout a deal. While the sales rep was filling out the paperwork to work up a trade allowance, etc. he asked me for my social security number. I stated that I was a Branch Manager of a bank and that I may just proceed with the financing through my job so at this point I just wanted to see what the trade allowance would be and to get a price out the door. So the salesman took my information to Mr. Panici for the numbers - after coming back with some low trade numbers I told the salesman what I had been offered at another dealer. The salesman wrote those numbers down and I signed next to them that if we could get to those numbers we had a deal. After taking that offer back to Mr. Panici, Mr. Panici came over to where I was sitting and told me that they were in the business to make deals and to be able to make me the best deal they would need to run a credit application. I told Mr. Panici that I was a Branch Manager of a bank and that I may use them for the financing - I just needed to workout a final price out the door. He insisted that I fill out a credit application. I told him that if he could not give me a final price out the door just to give me back my keys so I could leave. He walks back to his office and gets my keys. He let me leave without trying to earn my business because I would not agree to fill out a credit app in order to get a final price. Later in the week I went to Ford Lincoln of Franklin in Franklin, TN and traded for a fully loaded new 2011 F-150 FX4 crew cab. Plus I didn't have to fill out a credit app to get a final price out the door.

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We bought a new Fusion from Nathan, very nice salesperson and great to work with, also Shelly showed us the sync and other things about our car and web sites, very nice and pleasent.
We drove to Madision from Clarksville and it was a 50 mile trip that was well worth it! The friendliness and overall experience was well worth the trip.We bought the car using the X-Plan so price was good. We will buy again from here and recommend to friends.

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