My Review Of Town & Country Ford of Nashville:
I have been having my 2007 Ford Expedition serviced by this location since moving to TN in 2009. (With the exception of a few oil changes that I had done at Miracle Ford in Gallatin, TN.) I took my vehicle in on Monday and explained the problem I was having. I left my vehicle and received a call around a few hours later from George. He told me a list of things that were wrong and that needed to be fixed, replaced, or clean. The following were the things: Engine miss on 5 & 6 cylinders, mass airflow sensor needed to be cleaned, ignition coild boots (all 8) needed to be replaced, injectors 4 & 6 needed to be flushed and cleaned, fuel filter needed to be "checked" and throttle body was "gummed up" and needed to be cleaned. The total was approximately $1K. I gave the go ahead since I believed that all of these things needed to be done...basically he sold me on some things that I probably did not need. I got my vehicle back that afternoon. Well...on Thursday evening my vehicle broke down on the interstate in a construction zone. It was not driveable, as it would not pick up speed. To be more specific, the powertrain malfunction light came on. I had the vehicle towed back to Town & Country. Well after it was checked, George called to tell me that the throttle body (which had been cleaned) had shorted out and that it was an internal issue (and that there was no way that their chemicals/water could damage it) with the motor driver and control assembly. And then the ignition coils (boots were replaced) on 2,3 and 5 were bad and need to be replaced. They wanted another $900. I immediately asked for his manager (Matt Hooper who was not very friendly to begin with). Let me back up...George started off the conversation with a comment about "fly-by wire systems and accelerator cables" and his exact words were "the throttle body shorted out coils 2,3 and 5". When I repeated to Matt what George had told me he said "the throttle body doesn't have anything to do with the coils" and I asked why George said this if this was not true. Anyway, after talking to another mechanic and a relative going to the dealership, I had my vehicle towed to another, more reputable shop. I will be confirming that the work they charged me for was actually done and taking my complaint formally up the chain at Ford. They have lost a customer locally, and Ford company may have lost a customer because we have been discussing purchasing a pick up truck and the F-150 was on the short list.
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