Town North Mazda

Reason for Visit: Service

I recommend this dealer: No

My Review of Town North Mazda:
My dashboard had been damaged when my car was broken into. I decided to get a new one from the local Mazda Dealership here in Richardson, TX (Town North Mazda), so I scheduled it for them to install the new dash and to also check out a weird noise coming from the rear end. Well, they took 5 days to do it and when I went to pick it up they did not know how to re-install the GPS Radio back into the dash, the radio did not work one of the 'A' pillar covers was not reinstalled correctly, one of the defroster vents was broken, the radio antenna cable was damaged, the dash did not fit correctly and the GPS antenna wire was not tucked away and was laying across the dash, they left something inside the dash that rolls across it every time I make a sharp turn and the instrument panel lights do not work. The Service Adviser (Victor Bernal) told me that they would pay to have the radio re-installed correctly. I took it to the original installer (Circuit City) and after 4 hours and $200 later it was back to normal. They also told me that the noise coming from the rear end was from my front brakes, so I had them fix those even though I found it odd that I was hearing the noise from the rear. Now the dealership is not honoring paying for the re-install of the radio and they are calling me a liar and a fraud and say that they told me that they could not deal with after market radios. This they told me when I went to pick the car up, not when I dropped it off. They also ended up charging me double the labor rate for the dash install; this has been confirmed by the service advisor Victor Bernal. They in effect charged me the mechanical rate when they should have been charging me the bodywork rate for the dash. The noise from the rear end was still very apparent when I picked up the car; they never even drove it and decided I needed brakes. I believe I have been defrauded as I never got my old parts back and do not believe that I needed brakes and now it is going to cost me more to fix everything they have broken in trying to do repairs to my car. I have filed a BBB complaint as well as an FTC fraud complaint.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Town North Mazda:
I went in to ask a pricing on a new RX8, all I got was NOTHING but complete rudeness! The sales rep was obviously more concerned about going home than making a sale. He wouldn't even give me a quote! Basically told me to get out because he wasn't interested in pulling out my credit record to make me an offer. Asked him if he would at least give me a ballpark figure, his response, "we don't make ball park figures. we only give exact numbers. now get out, I want to go home."
Let me tell you something, I work at Microsoft as a manager, and I make more money in one damn month than that moron will make in a year, and I find so damn hard to believe that he would actually go and treat a seriously potential buyer as badly as he did. I can not believe that he is still working there. But the bad thing is that he's not the only bad sales rep, I spoke with another rep online via emails, and that rep was just as bad. These people have NO IDEA what customer service is about. Or how to make a sale in general. I DO NOT recommend anyone go here. WORST place to buy a car. might as well go and steal a car, you'll have a better time explaining yourself to the cops than you would trying to buy something from these idiots.
If you are looking for a place that has GREAT customer service, try Freeman Mazda. They are absolutely woderful. Treat you complete respect, will do EVERYTHING they can do to answer all your questions and really know how to make each customer feel like someone and not just some joe blow.
http://www.freemanmazda.net/
They're website is...not quite impressive, but they make up for it with great sales reps.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Town North Mazda:
I read the previous comment and still thought I'd give them a try. HUGE MISTAKE. They way undervalued my trade in and when I called them on it, the dealer got extremely defensive, derisive and plain rude. I experience poor customer service every day. But I expect that from a 16-year-old serving me fries at McDonalds, not from a "professional" salesman trying to persuade me to buy a $20,000 vehicle. Do not let yourself be bullied into buying something from these jerks.

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