Town and Country Toyota

Haley DeCamp is GREAT!!! She is THE REASON why I even considered your dealership. There are 2 -- 3 Toyota dealerships closer to my home than yours, but Haley's help, friendliness & information is WHY I considered your dealership. There are 2 -- 3 Toyota dealerships closer to my home than yours, but Haley's help, friendliness & information is WHY I came to your dealership. Angel & Sean made the buying process easy. They followed through on the pricing, options etc. which Haley provided before I arrived at the dealership. Angel gave me the card of an assistant service advisor to contact with any service related questions or concerns. In all honesty, I have contacted that service advisor via email, voicemail & phone. Each time I have had to followup myself to reach him. I have not been very successful in getting a response when sending emails or leaving voicemails. I left voicemails for 2 days in a row & then had to call back on the 3rd day, reached someone else who finally put me in touch with him. So far this has been the only negative experience with my buying and follow up experience. I have an appointment for what I think will be a very minor body hardware adjustment. I hope the service visit will be quicker than my attempts to reach my assigned assistant service advisor. More

Prices were great and everyone is very friendly. The problem is that follow-ups are no handled well. I was promised an iPod for being given incorrect information about my vehicle. I've followed up num problem is that follow-ups are no handled well. I was promised an iPod for being given incorrect information about my vehicle. I've followed up numerous times, but I keep getting the run-around. Three months later, no iPod. No one likes when promises aren't kept. More

I went in to get a bad part fixed which they had installed several years before, still under warranty I believed. They made me wait almost three hours (unbelievable) without an update before telling installed several years before, still under warranty I believed. They made me wait almost three hours (unbelievable) without an update before telling me they had no record of the part's warranty, a cheap aftermarket part apparently, and would not cover it. They offered to install another cheap aftermarket part, but I declined, after which they made me wait almost another hour just to drive my car out. Actually, I gave up after waiting and ended up getting it myself. While it was probably the original service rep (who installed the part) that dealt with me wrongly, I felt Town & Country should have stood by what he promised me. While they were all smiles on this visit, I felt they were rude in how unnecessarily long they made me wait. I left extremely upset and unsatisfied. More

I live a long way away from this dealer, so I called first to ask if a very particular car was in stock. I was put on hold, giving the illusion that they checked, then told yes, absolutely, come on ove first to ask if a very particular car was in stock. I was put on hold, giving the illusion that they checked, then told yes, absolutely, come on over. I immediately drove over 50 miles(each way), and was greeted by a salesman who told me the car I called about was sold yesterday, but would I like to look at some of these other more expensive ones. Incompetence or Bait and Switch? Either way, you don't want a relationship with this dealer. More

I strongly don't recommand anyone to go this dealer. I am sure you will find better services elsewhere. The sales people have very little knowledge on the car. They cannot even tell the difference between a sure you will find better services elsewhere. The sales people have very little knowledge on the car. They cannot even tell the difference between a steel wheel and a alloy wheel. When it comes to price, don't expect them to give you a good deal. You are better off by calling them to do a price match before you even go there. The manager is kinna rude too, be aware. More

Took 4Runner in for oil change and service manager called me to let me know I needed a new water pump and because of the bad pump I would also need a new timing belt. I informed this person that they're dea me to let me know I needed a new water pump and because of the bad pump I would also need a new timing belt. I informed this person that they're dealership put a new water pump and timing belt on it the previous year. He checked their records and told me I had a 1 year warrantee but that I was about 4 or 5 weeks over that date. He said even though it was EXTREMLY rare for a water pump to go out so quickly they would just not work with me on the repair cost. I would have to pay to have all the same repairs done all over again just barely over one year and 10,000 miles since they did them before. I then wrote the customer serivce person an e-mail and instead of getting a responce back from him I got a call from a salesman saying he was responding to my e-mail regarding my interest in buying a new car. I told him my e-mail had nothing to do with buying a new car but rather my problems with their service. The salesman then told me that e-mails sent to the customer service rep are just forward to a salesman and they don't actually read the letters. They just assume your writing for information about a new car. He told me he would tell the customer service rep about it and have him call me. Guess what. I never heard from them. Nice way to treat a customer that has been having work done there since they opened their doors. I have since taken my business to Lake Norman Toyota and tell everyone I know to do the same. I'm more upset that their customer service is non-existent than I am about their repairs and parts only lasting one year and 10,000 miles. More