Townsend Honda

We started looking for a smaller vehicle for my husband to trade his truck for. We had lots of specifics that we needed, such as, excellent gas mileage and that it would be able to fit 3 carseats in the ba to trade his truck for. We had lots of specifics that we needed, such as, excellent gas mileage and that it would be able to fit 3 carseats in the backseat. Tim helped us find just the right thing, after LOTS of looking! It was a good price and has saved us lots on gas already. We enjoyed working with Tim because he wasn't satisfied until he found us just what we needed and he was friendly without being pushy. More

I was initially looking for a car for my son. Then Tim introduced me to my baby... My 2010 Acura TL is now a part of our family. I ended up giving my Honda Accord to my son and now we are all happy. Thank introduced me to my baby... My 2010 Acura TL is now a part of our family. I ended up giving my Honda Accord to my son and now we are all happy. Thanks for everything Tim, you are the best! More

While Honda strives to sustain an image as a provider of While Honda strives to sustain an image as a provider of beautiful, reliable and well-serviced vehicles, you need to be given an opportunity to a While Honda strives to sustain an image as a provider of beautiful, reliable and well-serviced vehicles, you need to be given an opportunity to address the shoddy treatment I received related to my recent purchase of a 2013 Honda Accord EX-L Coupe. After you read my step-by-step account, I hope you are embarrassed and outraged at the appalling customer service I received from Townsend Honda in Tuscaloosa, Alabama. I paid cash for a showroom-floor model at Townsend Honda in Tuscaloosa, Alabama, a few weeks before relocating from Mississippi to Virginia. I purposefully purchased a new vehicle because I did not want to have car maintenance concerns in my new location. Yet what should have been an exciting occasion turned into a deplorable affair that has sapped time, energy and money from me – a first-time Honda owner. Knowing what I know now I should have walked away from the car and purchased another make and model from another dealership. Showroom shocker: Gouge on the rim of the showroom car On Monday, January 21, 2013, while inspecting the car positioned proudly on the showroom floor, I found a noticeable scratch/gouge on the left rear rim. Upon informing the salesman, he said in apparent surprise, “Point it out to me.” I’m not a car salesman, but I would think the dealer would give the vehicle a thorough walk-around prior to putting it on the showroom floor to be sold. The showroom vehicles should be spectacular, not questionable. However, I purchased the car with the promise that the gouge would be repaired on the rim, and ultimately, the dealership replaced the flawed rim with an unblemished rim from another new car. Day-after surprise: Rust on chrome and paint The day after I purchased the Coupe, I noticed little spots of rust all over the chrome trim pieces around the driver and passenger side windows. I also found rust on some of the paint. I contacted the local Honda dealer (Carl Hogan Honda, in Columbus, MS), and they told me to bring the car by so they could look at it. When Carl Hogan Honda assessed the rust, I was told to take the new car back to the dealer from which it was purchased, since it was in a “different zone,” even though the dealerships are only 60 miles apart. Carl Hogan Honda informed me that the chrome trim and body paint had “Rail Rust” on it. Therefore, I drove an hour to Townsend Honda, to be told the solution was to send the car to the body shop to have the rust spots buffed out. I would have expected profuse apologies for rust on my showroom-model new car, but was instead left with the worry that they could not buff out the rust without scratching the chrome trim. Ridiculous faux pas: Loaner car without fuel Townsend Honda provided me with a loaner car that had no gas in it. I was so frustrated about the rust spots and chrome buffing, that I didn’t even notice the fuel gauge was on empty until I got down the road. Fortunately, there was a gas station nearby, but this negligence truly irritated me. Service gaffe: No telephone call about service status I was told by the service department that I would receive a call when my car was ready to be picked up, but I never received a call. I had to call them back on Friday afternoon, January 25, four days after my purchase. By the time I got a chance to call Townsend (I was doing my job, hoping the dealership would do theirs), it was too late to return before the service department closed. I told them I would be there on Saturday morning, January 26, to pick up the car. Body shop blunders: New scratches and buffing compound streaks When I arrived and inspected my car, I was shocked to see fresh scratches in the chrome trim, along with a large scratch on the spoiler and the hood of the car that wasn’t there when I dropped off the car. As I continued walking around the car, I noticed small scratches in the rear passenger-side window, white spots on the hood, and white streaks running down the front quarter panel. This appeared to be residual buffing compound that was left by the body shop. I was unable to rub out the white marks. Service catastrophe: Nonchalance and rudeness When I called attention to these issues to the service department members, they did not seem concerned, and said they could not attend to it until Monday. I immediately requested to speak with the sales manager, who is the Townsend Honda dealership owner’s son. The sales manager also did not show any signs of urgency to assist me with correcting the problem. In fact, it seemed as though I was inconveniencing him, given his terse and flippant communication style. I asked the sales manager why the rust was not caught prior to the car being placed on the showroom floor for sale, and he immediately got defensive and started throwing the blame back on me, the customer. He actually said it was my fault for not catching it before I purchased the car! No apologies for selling a flawed vehicle. No apologies for my inconvenience. Once, again this showed me the lack of customer service this employee and dealership as a whole has toward their customers. We agreed to keep the car at Townsend Honda until they could get replacement parts for the damaged areas on my new car. The sales manager told me that I would hear from him at 9:00 a.m. on Monday, January 28, to let me know how they were going to fix the damage to my car, which included: • Damaged deck lid/spoiler • Scratched window • Scratched chrome trim pieces • White spots/marks on the hood and quarter panels The seventh blunder: No return call about service status—again Monday morning came and went without a call to me from Townsend Honda. Once more, I had to contact the dealership to follow up. How sad that I, the customer, had to initiate the service. I asked how Townsend Honda would compensate me for my time. Townsend Honda agreed to: • Provide me with a 3-year maintenance plan • Replace the deck lid/spoiler • Completely detail the car of all the scratches. The service department said they would contact me on Tuesday morning to let me know when I would be able to come over and pick up my car The eighth error: Incomplete repairs and more damage On Tuesday, I was told my car was ready to be picked up. When I arrived, I noted that the deck lid/spoiler had been replaced, and the large scratch on the hood had been buffed out. However, Townsend Honda was not able to replace the chrome trim or window without cutting it out, and compromising the seal of the vehicle, so they stated. The white spots/marks were still on the hood and quarter panel. The new damage was a nice inch deep scratch on the windshield in the driver’s view. The dealership informed me that the district manager would need to be contacted to look at the damaged paint but unfortunately, he visits the dealership once a month. Since I was leaving the area the next day, Townsend Honda stated they would put me in contact with somebody from a Honda dealership in the area I was relocating to get the damages fixed. So once again I left the dealership with an even more damaged vehicle. End result: severe disappointment in Honda As an active duty military member, I am accustomed to exacting standards. That’s why I chose Honda for my new car: your reputed reliability and customer service. Yet, clearly, I feel I have not been treated as a valued customer by your representatives at Townsend Honda. I feel I purchased a “lemon,” not a beloved “ride.” I should not have spent one minute in a loaner while my showroom purchase was “mended.” I should not have had to point out flaws in a new car, nor be treated with inexcusable unprofessionalism when I did. Do I experience excitement and pride when I drive my new car? No. Instead, I experience frustration and anxiety. I think, what else is wrong with my new car? Are all Honda vehicles this poorly presented? Are all Honda dealers so substandard? I hope you will find a way to make this right and make sure it doesn’t happen to anyone else. (Case in point: When I pointed out the problem with the rim to Township Honda and they replaced the damaged rim with the rim from another new vehicle on the lot, I grew concerned that the dealership merely switched the rims. Is it possible another Townsend Honda car now wears the damaged rim from “my” new car, and an unsuspecting, less observant, buyer will be stuck with it? After dealing with the extreme lack of customer service, at Townsend, I strongly suspect that is the case.) I am curious how you will you rectify my lack of faith in Honda. I am normally a patient, reasonable and calm person. Yet this situation has turned me into a suspicious, angry and bitter consumer. All I want is the car I thought I was purchasing. More

Great service, Fast and quick out.Lease two Cars and hopiing to do third deal Thank you and keep up wit the great work.thank you thank you thank you and thank you AAA+++++++ hopiing to do third deal Thank you and keep up wit the great work.thank you thank you thank you and thank you AAA+++++++ More

Outstanding service from sales person to follow-up service. The Honda products are dependable and meet our family needs. We have an Odyssey, bought a used Accord for one daughter, and will replace a service. The Honda products are dependable and meet our family needs. We have an Odyssey, bought a used Accord for one daughter, and will replace a 1998 CRV with another for our other daughter. The staff at Townsend Honda KNOW the products they sell are winners! They do not need to over-sell or pressure the customer. Could we get a better price from another dealer? Maybe. But the Townsend family has earned our trust. They treat the customers with respect and are strong supporter of our community. That is a hard combination to beat. More

Very friendly sales service by Jane. Took us out for a test drive on the Fit and did a good job explaining features - conveys sincerity and honesty. When I decided to buy the Fit I got good advice and a f test drive on the Fit and did a good job explaining features - conveys sincerity and honesty. When I decided to buy the Fit I got good advice and a fair price from Brody. Unfortunately, signals got crossed and it had been sold the day before. So Jane offered me a Fit Sport for invoice that had just come on the lot (no base available). That was about $1000 more than I had planned to spend on the base Fit, but I looked at the features and decided it was a fair price and I could treat myself to a little extra. Jane took care of all the paperwork and made the actual process of buying very simple. I would describe the whole style as straight-forward, sincere, honest, and friendly. More

I would highly recommend Townsend Honda in Tuscaloosa. We have never owned a Honda and my daughter needed something more efficient that her 2005 Infiniti. With Randy's help, I signed a lease on an Accord We have never owned a Honda and my daughter needed something more efficient that her 2005 Infiniti. With Randy's help, I signed a lease on an Accord and the payments were lower than I had planned. Thanks guys so much for all you did to help us. Stacy is thrilled with her new car and ya'll are just down the road if she needs any service. More

I would like to express my appreciation to Selma Hill and Townsend Honda for the professional sales assistance that I received while shopping and purchasing my new Honda over the Memorial Day weekend. Selma Townsend Honda for the professional sales assistance that I received while shopping and purchasing my new Honda over the Memorial Day weekend. Selma provided me with a hassle free opportunity to look at all the vehicles choices at the dealership, answered my questions about the auto options and available choices, then went the "extra mile" to make the purchase process quick and easy. On a side note, my last new auto purchase was from Townsend Nissan in Tuscaloosa. I just "retired" my Nissan after 11 years and 187,000 plus miles with the purchase of my new Honda. Thank you Selma and Townsend Honda! More

I had an overall very good experience buying our new 2011 CRV. The Salesman was not pushy and allowed us as much time as we needed to make our decision. I am a little mad they would not work with me over $ CRV. The Salesman was not pushy and allowed us as much time as we needed to make our decision. I am a little mad they would not work with me over $355, but I got the price very close to what I was needing, as well as the payment. More

I knew I liked the new CRV and Deborah not only got me a great deal,But was very efficient, friendly and made it a great experience. I referred her to a friend who also bought one from her. This is the firs great deal,But was very efficient, friendly and made it a great experience. I referred her to a friend who also bought one from her. This is the first Honda I've ever owned and I love everything about it. More