My Review Of Toyota Carlsbad:
So professional, so customer-service oriented. I've been in the market for a new car for a while and I took my time making a decision. I solicited numerous internet quotes and Carlsbad was least expensive by a couple hundred dollars. The only issue was, Carlsbad is a bit of a hike from my home. So I went to a number of closer dealerships to see if they would match his quote. Nope, they wouldn't. Although they were happy to waste my time by pretending they were interested in matching the quote and then explaining to me how they were still giving me a great deal even though that made no logical sense because they weren't matching the best (Carlsbad's) deal. Anyway, perhaps more importantly or just as importantly, none of the others came anywhere close to being as professional or customer-service oriented. It was worth every moment of the round-trip from here to Carlsbad to get the car. Jonathan Casselman was the internet sales person with whom I dealt and he is professional, friendly, and knowledgeable. In the week before I went down to Carlsbad, Jonathan was responsive both via email and by phone. He was straightforward with me about what the out-the-door price would be and how the sale would go. I told him I would be at the dealership at a certain time and, when my husband and I arrived, he was walking towards us to greet us (assuming we were us because he knew when we were coming, I guess!). This was so different from my frustrating experience at other dealerships where I would deal with someone on the phone who was nowhere to be found when I actually took the time away from work or family to go to the dealership, even though I had told them I was on my way! Also, Mandy the finance person at Carlsbad was fantastic. She explained all of the paperwork and the monthly payments clearly, and was very low-key about the "extras." She explained the paint and interior protection and all that stuff in a knowledgeable, professional way and did not pressure us when we declined all of it. The whole experience with Carlsbad Toyota left me feeling great about the transaction and my new car. I got a great price for a car I am excited about; they had exactly the color combination I wanted, and I was treated respectfully. A positive, successful experience. I am so glad that I went to Carlsbad Toyota and had the good fortune to have been matched up Jonathan Cassleman.
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9/16/2013 11:44:33 AM
Congratulations on your new vehicle and thank you for your thoughtful and detailed review! Jonathan and Mandy are some of our best and we are so glad they could make your experience with us a truly exceptional one!
All the best!
Customer Relations Manager