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Toyota Direct
Columbus, OH
1,720 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,720 reviews
September 21, 2025
I worked with Enman. He was very transparent and knowledgeable about lot inventory. No time wasted waiting around. I told him what I wanted and he accommodated everythi He was very transparent and knowledgeable about lot inventory. No time wasted waiting around. I told him what I wanted and he accommodated everything he could. Would highly recommend for the know what you want buyer. More
by jenniferohm1966
Employees Worked With
Enman
September 20, 2025
The sales person was nice but the finance person was too pushy and not personable. pushy and not personable. More
by drewblevins511
Verified CustomerSeptember 20, 2025
Richard, from the used car location was my salesman at the new car location, per my request. Love that they were able to make that work, says a lot about the dealership. Finance Manager was great too; too the new car location, per my request. Love that they were able to make that work, says a lot about the dealership. Finance Manager was great too; took less than 30 minutes of my time to arrive and drive away with the new vehicle. Would absolutely purchase from again. More
by leanna.moyer
Employees Worked With
Richard, Briggs
September 20, 2025
Excellent service! The experience was very positive! Would buy from them again and recommend them! The experience was very positive! Would buy from them again and recommend them! More
by Satisfied customer
September 19, 2025
She was helpful, informative, and had a smile on her face. It was a positive experience. face. It was a positive experience. More
by lblenis
Employees Worked With
September 19, 2025
They are thorough and keep me up to date with scheduled maintenance.thank you kindly maintenance.thank you kindly More
by bcrenner
Employees Worked With
September 18, 2025
It’s a very pleasant experience. They are informative and thorough. They also gave me all the possibilities. They are informative and thorough. They also gave me all the possibilities. More
by julie.cottrill69
Employees Worked With
September 17, 2025
I cannot in good conscience give the recommendation I wish I could. This is only the third time I've visited this service center for my 2024 Grand Highlander and have left a bit unimpressed the past two wish I could. This is only the third time I've visited this service center for my 2024 Grand Highlander and have left a bit unimpressed the past two times. It's about the attention to details for me - I had the airbag recall work done during my last visit and they failed to re-attach a grab handle on my headliner above the back passenger seat. I can also hear a part sliding around in my headliner when I make a sharp turn. During my latest visit, a standard oil change, after pulling into the garage bay, it took at least 5 minutes to be greeted. I don't need special attention, but I do need to know whether to stay with my car, go inside and check in, etc. After that service, I returned home to find 2 missing tire valve stem covers. This is what I mean when I say attention to detail. I'm doubtful I'll return to this service center going forward, despite a high recommendation by the dealership I purchased my vehicle (an hour outside of Columbus). More
by Merkinminer
Employees Worked With
n/a - can't remember
