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Toyota Marin

San Rafael, CA

4.0
1,690 Reviews
Toyota Marin is locally owned by a 35-year Marin County resident, Mr. Tom Price. We have a skilled and knowledgeable sales staff with many years of experience satisfying our customers' needs. Located in San Rafael, California, the staff at Toyota Marin will help you find the Toyota vehicle you want. At Toyota Marin we offer a searchable online inventory of new Toyota cars in San Rafael, along with well-maintained used cars by today's top manufacturers. Come on in and take a test drive! Our sales staff will help you find that new Toyota or quality used car that you have been searching for. For years, the financial staff at Toyota Marin has offered expert advice for those seeking an affordable Toyota car loan or lease. Our service doesn't just stop there. San Rafael customers can come in and take advantage of our knowledgeable Toyota car repair technicians and a fully-stocked inventory of Toyota auto parts. Whether you are looking for a Toyota, or a pre-owned car or truck, Toyota Marin is here to help. If you don't see what you are looking for, click on CarFinder and simply fill out the form. We will let you know when vehicles arrive that match your search! If you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions. We are conveniently located at 445 Francisco Boulevard East. You can also reach Toyota Marin any time by filling out our contact form or calling us. The entire staff at Toyota Marin looks forward to serving you! Accolades: Toyota Presidents Award - Named 2009 Best Car Dealer in "Best of Marin" by the Pacific Sun Named San Rafael Business of the Year Service Excellence award from Toyota Selection and Service: Large selection of Hybrids No haggle, value pricing Personal Service Advisor Convenience: Shuttle Service Throughout Marin After Hours Pickup Online Appointment Requests Comfortable waiting area with coffee and WiFi Service you Can Trust: Toyota certifie
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445 Francisco Boulevard East

San Rafael, CA

94901

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Showing 1,690 reviews

April 15, 2023

Dealer markup acessories which I didn’t need. Underhanded Price gouging tactics used. Poor customer service. More

by PSS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Keith
Apr 18, 2023 -

Toyota Marin responded

I am not pleased to hear of the incident you described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Doug Formby| General Manager |415-257-4343|dougformby@toyotamarin.com

March 26, 2023

BUYER BEWARE! !! These guys charge an additional $995 on top of the agreed and advertised price of a vehicle for an auxiliary "theft deterrent/locator"! This brings More

by Bob
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
CR
Mar 28, 2023 -

Toyota Marin responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Doug Formby| General Manager |415-257-4343|dougformby@toyotamarin.com

March 05, 2023

Travis is amazing he will give you a wonderful experience he makes the process so smooth! Also Toyota Marin is a wonderful dealership that works with one person start to finish. And provides you with one sim More

by Idontdoreviews
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Travis
Mar 07, 2023 -

Toyota Marin responded

The member of the team you have mentioned is truly a valuable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Doug Formby| General Manager |415-257-4343|dougformby@toyotamarin.com

February 11, 2023

Was trying to get a price on a Rav4 Prime. Instead of being transparent and up front, they loaded about $1000.00 worth of options that I didn't want and then marked them up $16k. Can you imag More

by snaveck
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Julissa Austin
Feb 14, 2023 -

Toyota Marin responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred in our sales department does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Doug Formby| General Manager |415-257-4343|dougformby@toyotamarin.com

October 07, 2022

If I could give them 0 stars I would ! First there someone in their service department shares my service file with someone online and now it’s IMPOSSIBLE to reach their finance or sales te More

by Berenice
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No name
Oct 11, 2022 -

Toyota Marin responded

Berenice, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Toyota Marin does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Doug Formby| General Manager |415-257-4343|dougformby@toyotamarin.com

September 18, 2022

Helped me with the car I wanted. Great experience. Calvin was great friendly and personable. A + Definitely recommend this dealership. More

by Despig03
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin
Sep 20, 2022 -

Toyota Marin responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Doug Formby| General Manager |415-257-4343|dougformby@toyotamarin.com

August 09, 2022

I bought a used 2016 Mazda 3 here for a little over $20k from Toyota of Marin. They said it was in good shape, and that they had checked and serviced the car. I had gone back to ask about when to get an oil More

by amyf
Customer Service
Recommend Dealer
No
Employees Worked With
Jonathan
Aug 11, 2022 -

Toyota Marin responded

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Doug Formby| General Manager |415-257-4343|dougformby@toyotamarin.com

Aug 11, 2022 -

amyf responded

sure. please contact me. I sent you an email.

April 29, 2022

Nick was efficient and thorough with our order and went the extra distance to provide a good experience More

by Celtics4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Kulberg, Victor, Natalie Dias
May 03, 2022 -

Toyota Marin responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Doug Formby| General Manager |415-257-4343|dougformby@toyotamarin.com

February 21, 2022

Everything was very easy and comfortable. I felt respected and supported, like everything was being done in my best interest. I never felt pressured or anxious. Everything was taken care of. More

by gahaya1248
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wesley Harris
Feb 23, 2022 -

Toyota Marin responded

Thank you for the excellent review! It is great to know that our team here at Toyota Marin was able to provide you with a pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Doug Formby| General Manager |415-257-4343|dougformby@toyotamarin.com

February 17, 2022

Jose was really attentive. He handled every detai thoroughly and efficiently. His communication style was fabulous. I waa driving off the lot with my new Rav4 in less than an h More

by Yooperpilar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodger Eva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2022 -

Toyota Marin responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Doug Formby| General Manager |415-257-4343|dougformby@toyotamarin.com