Toyota/Scion of Manhattan

Toyota/Scion of Manhattan
645 11th Avenue
New York, New York 10036

Sales: (212) 399-9600
Service: (888) 571-4485
Parts: (888) 206-7900

Manufacturers: Toyota, Scion

Most Reviewed Employees
Kevin Primus Kevin Primus
Retention Sales Manager
Mel Guerra Mel Guerra
Finance Manager
Vidal Salcedo Vidal Salcedo
Retention Professional
Joseph McKnight Joseph McKnight
Retention Professional
Ray Laureano Ray Laureano
Finance Manager
Rashid Basir Rashid Basir
Finance Manager
Joshua Hennion Joshua Hennion
Scion Sales Manager
Jody Lichtman Jody Lichtman
Sales Manager
Chris Mignano Chris Mignano
General Sales Manager
Fred Spruill Fred Spruill
Sales Professional
Need a New Car?

Dealership Amenities
Cable TV
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Free WiFi
Parts Store
Television
Valet Parking
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 8:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: 12:00 PM - 5:00 PM


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 8:00 PM

Wednesday: 7:00 AM - 8:00 PM

Thursday: 7:00 AM - 8:00 PM

Friday: 7:00 AM - 8:00 PM

Saturday: 7:30 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 7:30 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.8/5
128 Reviews
Toyota/Scion of Manhattan

Overall Score: 5 Star Rating4.8



About Toyota/Scion of Manhattan
Certified: Toyota/Scion of Manhattan
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Toyota/Scion of Manhattan has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Toyota/Scion of Manhattan

Toyota of Manhattan is New York City's premiere Toyota dealership. Established in 2002 Throughout our 20-year history as one of the largest family-owned group of automotive dealerships in the United States, we've never forgotten our roots as a 'mom and pop' business. That's why I, and the new generation of vice presidents ... my sons Ignazio and John Giuffre and my nephews John Iacono and Anthony Renda make every effort to go the extra mile for our neighbors. Each of our managers exemplifies our commitment to you, our customer. Whether it's through our many driver amenities, our unique service discount card membership program, or good old-fashioned courtesy, Toyota of Manhattan DELIVERS for you.


Vaughan
5/21/2012 2:32:06 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mel Guerra, Joseph McKnight, Kevin Primus

My Review of Toyota/Scion of Manhattan:
Our new Highlander is the second we've leased from Toyota of Manhattan, and both Kevin and Joseph have stayed in touch with us over the period of the lease. They are not only extremely personable, but highly professional--spending a lot of time going over our options and remaining understanding and helpful even when the first car they offered--and we went back and forth about--didn't work out. We have a perfect car for us, and everybody at the dealership (including Mel Guerra) made sure our young children were happy as well, which is a major bonus when you are spending the time necessary to make such big decisions. I highly recommend these employees and the dealership in general.

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DMenghi01
5/16/2012 11:57:38 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rashid Basir, Will Howard, Jody Lichtman

My Review of Toyota/Scion of Manhattan:
I bought a new Toyota Sienna on Friday and picked it up on Sunday! The service was incredible. My sales consultant Will Howard was super knowledgeable and helpful. He made sure all was done is a timely manner. Jody Lichtman who is the sales manager and Rashid Basir, the Finance Manager, were extremely professional and put together the financing in one day. I have already recommended the team for a friend and intend to keep recommending Toyota of Manhattan in the future. Daniela Menghi

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fargoti
5/11/2012 1:26:45 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mel Guerra, Kevin Primus, Vidal Salcedo

My Review of Toyota/Scion of Manhattan:
I leased a RAV4 at this dealer in 2009, the lease was expiring in a few months, I had not decided weather to go back to this dealer,I contacted other dealers and when I spoke with Kevin I finally decided to go back to them for a new car. I was looking for a bigger SUV to meet the needs of the family. Thru the entire process, phone conversations and to the actual visit to the dealer, Kevin offered all the best possible deals and offers. When I arrived at the dealer Kevin introduced me to Vidal who along with Kevin helped me get the deal I was comfortable with. Mel Guerra, the Finance Manager, could not be more helpful clear and professional thru the process of the Bank approval and finalizing all the paper work. Overall, it was a great experience, I would definitely recommend this dealer to any one. !Great professional team!

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katecp
5/10/2012 1:40:44 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mel Guerra, Kevin Primus

My Review of Toyota/Scion of Manhattan:
We just leased another car from Toyota and I dealt with Kevin Primus from the beginning of the lease process over the phone to driving it off the lot. Kevin offered the best possible solutions to help get the car in my hands quickly even offering to drive it down to my office. Anyhow, I ended up picking up the car from Kevin at Toyota where Mel Guerra was also on hand to help. They were both so friendly, professional and helpful with the whole process that I would highly recommend them to anyone looking to buy or lease a car. They are a top service team and Toyota is a great company.
Thank You.

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hsuj
5/9/2012 11:19:04 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Lenny Chow, Bryant Tang

My Review of Toyota/Scion of Manhattan:
The best experience ever! Lenny took great care of us from day one. He is extremely professional, knowledgeable, caring and patient. We absolutely love love love our new Toyota. Yay! I highly recommend Lenny and this dealership to everyone.

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kucherjohn
5/9/2012 1:21:55 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chang Ki

My Review of Toyota/Scion of Manhattan:
I bought a 2012 RAV4 on Sunday and I was very happy with the experience. I was not pressured while I was there, but allowed to take my time and make a decision. Mr. Ki was knowledge and friendly, a real professional. I would recommend this dealership to anyone.

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eddie-t
5/9/2012 10:32:31 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Ray Laureano, Jody Lichtman, Fred Spruill

My Review of Toyota/Scion of Manhattan:
My aunt and I were shopping for a car to share, and we walked into Toyota after a bad experience up the street at another dealer. Fred greeted us right away, we explained our budget and needs, and he took us around the place for more than an hour. I give him credit - my aunt and I were not on the same page on what we wanted.

We couldn't find something so Fred suggested we go across the street to the garage/lot, where we noticed a Rav4 that just came in that morning - had not even been cleaned or anything yet - and we loved it. Fred and Jody got the car cleaned up and ready for our test drive a couple days later. We settled on a very reasonable price, they had it certified, fixed a scratch on the bumper and gave us a new windshield (there was a little crack from previous owner). The used car manager (Ron) was also helpful in getting that done ASAP. Also Ray (finance) got all the paperwork done that night.

Over my week or so of correspondence with Toyota of Manhattan everyone was friendly and helpful, from the secretary to sales to the service guys. When I took my 4/yo daughter back to pick up the car, Fred gave her a pink balloon. Very cool.

I'd go back..though not for a while b/c I expect this car to last 10 years more.

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rivera416
5/9/2012 8:43:06 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rashid Basir, Kevin Primus, Vidal Salcedo

My Review of Toyota/Scion of Manhattan:
Kevin Primus and Vidal Salcedo are the best tag team Toyota Manhattan has. Right from the start of the sale, the experience was wonderful, no pressure at all. They were very friendly and helpful at all times will go back for sure, also Rashid Basir made the numbers all work and got me a very good monthly payment. This is impressive because I have less than stellar credit. I have never been the type to actually fill out a comment of any sort for anything before, but these guys won me over for sure. Hands down the best experience purchasing a car I’ve ever had. If you're looking around at dealerships give these guys a shot, you won’t be disappointed.

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Nolimarty
5/5/2012 6:15:50 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Erick Acevedo, Mel Guerra, Chris Mignano, Jose Reyes, Mike Stoupakis, Bryant Tang, Chang Ki Yoo

My Review of Toyota/Scion of Manhattan:
The last time I bought a new car was in 1997 and it wasn't a good experience.
The guys at Toyota of Manhattan treated me like a VIP from day one.
I shopped around after my initial vist to Toyota of Manhattan but returned to buy my car
from these guys because they were knowledgable,didn't give me the run around and the customer service here is top notch. It's been two weeks since I bought my car and Erick Acevedo still checks on me to make sure I am happy with my car .I love it that the excellent service didn't stop when I drove home with my new car. Bryant Tang , Erick Acevedo, Mel in finance, Chris the GM , Jose Reyes all made me feel at home, and made my new car buying experience smooth and painless .I highly recommend this dealer.

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Calderon505
5/1/2012 12:37:26 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rashid Basir, Joshua Hennion, Carlos Tovar

My Review of Toyota/Scion of Manhattan:
Carlos tovar helped me get a brand new scion TC when all hope was gone due to my bad credit history. Carlos went above and beyond to help me get the car i wanted. originally i didnt go to buy a car on that day, just to test drive but carlos made it easy for me to make the purchase. I would definitely recommend carlos tovar to a family member or friend who is interested in buying a new car - Vince C

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