Toyota/Scion of Manhattan

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: kevin primut, robert, tracey bolden

My Review of Toyota/Scion of Manhattan:
AT A TIME WHEN I WAS UNCERTAIN ABOUT WHAT DECISION I WAS GOING TO MAKE ABOUT PURCHASING A VEHICLE, THIS STAFF GAVE ME COMFORT. FROM MY FIRST PHONE CALL I FELT VERY COMFORTABLE WITH THE STAFF AND HAD ALL OF MY QUESTIONS ANSWERS. THIS WAS THE REASON I CHOSE TOYOTA OF MANHATTAN IN STEAD OF WESTCHESTER TOYOTA, WHICH IS MUCH CLOSER TO MY HOME IN YONKERS, NY. EVEN AFTER MY PURCHASE I NEEDED A SMALL ADJUSTMENT ON MY VECHILE AND WAS WELCOMED WITH NO PROBLEM. THIS KIND OF SERVICE IS VERY MUCH APPRECIATED.

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Jay / Frank Beco / "Internet Staff"

My Review of Toyota/Scion of Manhattan:
09/04/2009
With a horrible experience @ East Coast Toyota, a different salesman at East Coast agreed to give us a Rav4+3rdRow for 23600 (+$300doc $200RegFee). Toyota Manhattan being close by to my job, I decided to stop by to see if they could match it before I wasted time driving back into Jersey for round two.

So I did an "internet Chat" on w/ a "female" on their website that seems to go by the same name 24/7 and she said she'll take down my info and pass the quote to a salesman who will call me back in the morning by 10am.

11am comes around and I'm about to get off work with no phone call. So i called Manhattan directly and again asked if they could match the quote, and was told a salesman would call me back again. I did recv a callback from Frank Beco who said yes, they can match EastCoast's quote of 23.6 and will meet w me later. My fiance & I get there by 12:30 and Frank refers us to Salesman Jay. He looks at our quote and counters with a 24200 quote. wth?!?! so fine, we play along and see what OTD is.. and it's 200$ above EastCoast. Manhattan does NOT have the car, but said will get it for us. We said we'll pay the xtr 200$ ONLY if they can get it in Pacific Blue (which EastCoast did only had silver) and Manh said they DEFINITELY can get and they'll call us the next day to follow up for a downpayment to secure the transfer. So we decided not to go to EastCoast and wait for Manhattan's good news..

We dont hear back from Manhattan for the next few days so we assume they never found the car (as it is rare to have a 3rdRow RAV4 and especially in PacBLUE). & since Manh didnt call the very next day, we followed up with EastCoast to see if their offer was still standing at 23600, we were not going out to jersey for east coast the 2nd time for nothing. EastCoast never returned our multiple msgs left so we gave up on them as well.

NOW...
10/27/2009 today... we are STILL receiving emails and phonecalls weekly from Manhattan Toyota asking us if we are still interested in buying a RAV4. they are spamming us despite responding to EVERY single email and phonecall saying we already bought our RAV4 and TAKE US OFF YOUR CONTACT LIST!! Their internet dept is a FAKE and only uses it to insist that you come in to the dealership. do NOT give them your email, or phone number!!

w/ a twist, thankfully Manhattan had prevented us from going to EastCoast to buy a Silver RAV4 that we DONT want, and instead we found Lawrence Toyota who has an EXCELLENT Internet Dept conducting paperwork & communications via email,fax,&phone, and FOUND the pacific blue RAV4 i wanted and drove it up 250miles from Maryland to NJ. and to sweeten the deal, it came with xtr accessories @ the same price as EASTCOAST. You can read my horror story of EastCoast on their page here @ dealerrater too.

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Scott

My Review of Toyota/Scion of Manhattan:
Please be aware that Toyota of Manhattan uses fraudulent tactics with their
customers, namely "bait and switch" approach. I was looking for RAV4 V6
Limited 09. This dealership was close to my job & I decided to give them a
try. I was asked to come in to discuss what type of car I wanted. After a
lengthy negotiation, we were able to settle on a price that was acceptable
to me. However, I had to wait to receive a car, not a problem since the
price was right. Once the car came in, I went in and spoke to their finance
guy. We agreed on all details & the only thing left was for the general
manager to approve my deal. I was told the manager was not there, but they
would call him & call me back. Since by the end of the day no one called me,
I called them myself. I was told by sales manager that deal was not approved
& they were going to refund my deposit. The next morning I went to back to
them to see if I can salvage the deal, but was told that the car was already
sold. At that point they offered to order me a new vehicle at a new higher
price. All I would have to do is wait another month and pay an extra $2000
over the original agreed upon price.My advise take your business somewhere else.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Greg Gordon

My Review of Toyota/Scion of Manhattan:
This was my first time buying a car. I originally went to Bayridge Toyota. After spending 6+ hours there, my whole deal for Cash For Clunkers would not go through because they they were not sure if they could get reimbursed by the government. I feel that they knew that from the beginning and were misleading in their actions to get me to do so much paperwork that I would wait for the deal to go through no matter what. After leaving there, I called Toyota of Manhattan. I was told to see Greg Gordon when I came in. It was late and near closing time when I got there after spending so much time at Bayridge Toyota.

Upon entering Toyota of Manhattan, Greg Gordon and I got down to business. Greg Gordon listened to my story, I told him Bayridge Toyota lost my business, and that it was Toyota of Manhattan's turn. Greg Gordon stepped up to the plate in a BIG way. Courteous, straight forward, and professional. It couldn't be easier. He saw what I was trying to get done (Cash For Clunker deal and a car ASAP) and was making it happen flawlessly. I'm a quick person and he worked at my speed. I think I was out of the dealership at around 20 min with a smile on my face getting everything I wanted. It was perfect to deal with such professionalism and excellence. I wish I was buying a car everyday from him. He's straight forward and a great salesman.
I don't feel that I was taken by a car salesman or the dealership.

Greg Gordon promised the car I wanted on a particular day at a set price. Man of his word!! I had my doubts this was going to work because the car I wanted was sold out everywhere. I called him over the couple of days I had to wait for the car. He picked up the phone EVERY time I called and gave me the latest update on my arriving car along with the time to be at the dealership to pick it up.

The final paperwork went through easily with Greg Gordon and his other coworkers. The car I wanted arrived as promised. Not one problem with Toyota of Manhattan or Greg Gordon. I appreciate that he was true to his word, professional, and easy to work with. Could not ask for more. I have been telling stories of how great Greg Gordon was to work with when buying a car. I will be referring him to all my friends.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kevin Primus, Chris Mignano

My Review of Toyota/Scion of Manhattan:
Toyota of Manhattan is the best. All the employees are professional, honest and informed me of everything that I needed to know about the 2010 Toyota Camry LE. If it wasn't for Kevin Primus and Chris Mignano I would not have purchaed my beautiful new car. Thanks guys for being there when I needed your attention and expertise.
You're the best!


Debbie M.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kevin Primus

My Review of Toyota/Scion of Manhattan:
Kevin Primus did an excellent job. He called and followed up. I had to wait for my car to be delivered and he helped move along the process and kept me up todate.
Kevin was polite and not pushy. He worked very hard to find the correct care for me. Very personable and friendly without appearing too salesman like.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: KEVIN PRIMUS

My Review of Toyota/Scion of Manhattan:
I am a middle aged lady who has NEVER bought or leased a car before and I was TERRIFIED of the process. Kevin was GREAT. KIND, PATIENT, FRIENDLY and most of all he answered all of my questions over and over. He was always responsive and fair. He spent an enormous amount of time with me. He and the rest of the team were a JOY to work with. Kevin went above and beyond. I NEVER felt like I was working with a slick sales person. On the contrary, I felt like he really cared and he has since called me to follow up to see how my new Rav 4 drives and if I needed anything. I can't say enough about what a wonderful experience this was. I also know that I got a wonderful deal which makes me feel even better about the whole process. I would ABSOLUTELY recommend Kevin and the team to anyone looking for a car. FYI, the Rav is great. So far, so good.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Greg Gordon

My Review of Toyota/Scion of Manhattan:
Mr. Greg Gordon was very determined to allow me to make a purchase of a 2010 Camry, using the "Cash For Clunkers" government program. In spite of many government challenges and requirements, through Mr. Gordon's creative tenacity I was allowed to get rid of my 1997 Ford Explorer for a new Camry at a very reasonable lease price.

I was extremely satisfied with Mr. Gordon's honesty, professional style and effectiveness, and found him to be a man of his word. He was polite and I was quite comfortable with him as he worked through every difficulty. I would not hesitate in recommending Mr. Greg Gordon and Toyota Of Manhattan to any of my friends or family. I was quite satisfied with the over-all buying experience at Toyota Of Manhattan.

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Videl

My Review of Toyota/Scion of Manhattan:
The sales personnel were very attentive and at first I thought I was getting good service. However, I went in to buy a 2010 Corolla and was convinced the price was too high for my requirements. They steared me to a 2008 Corolla and charged me a price for the 2008 that was the same as the invoice for the 2010. I was at fault because I wasn't familiar with the Blue Book Values. This was my first car purchase in 28years. Neeedless to say, I was imbarrased when my friends informed me I had been taken to the cleaners. I paid $15000 for a 2008 Corolla with 39900 miles, minor body damage, with a $2000 down payment. I chose them because of the ratings they received on this webpage.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: will howard

My Review of Toyota/Scion of Manhattan:
I have been dealing through Toyota of Manhattan for years and they have always taken good care of me. I think Toyotas are the right car for me and my family and will go on using them until something proves itself to be more appropriate or better gas milage. The cars have always functioned well as long as I've had them. - L

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