Toyota Scion of North Charleston

Toyota Scion of North Charleston
7151 Rivers Avenue
North Charleston, South Carolina 29406

Sales: (843) 797-8000
Service: (843) 574-2222
Parts: (843) 818-6370

Manufacturers: Toyota, Scion

Most Reviewed Employees
Paul Whatley Paul Whatley
General Manager
Fonda O'Cain Fonda O'Cain
Sales Team
Robert Lukens Robert Lukens
Sales Manager
Chris Sommer Chris Sommer
Finance Team
Brandon Bailey Brandon Bailey
Scion Pro, Sales Team
David Reed David Reed
Sales
Greg Damewood Greg Damewood
Service Advisor
Joe Keil Joe Keil
Keith Miller Keith Miller
Sales Floor Manager
Richard Sommer Richard Sommer
Sales Manager
Need a New Car?

Dealership Amenities
High Capacity Service Center
Toyota Rental Department
Spacious Lounge & Waiting Area
Plasma Televisions
FREE WiFi
Real Cafe - Hot & Cold Plates
Baby Changing Station
Largest Regional Inventory
Priority Access to Those Hard-To-Find Vehicles from Distributors
After Hours Drop-Off
Automated Car Wash
Cable TV
Children's Play Room
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Free WiFi
Instant Financing
Parts Store
Pet Friendly
Rental Car Service Onsite
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 8:00 AM - 9:00 PM

Tuesday: 8:00 AM - 9:00 PM

Wednesday: 8:00 AM - 9:00 PM

Thursday: 8:00 AM - 9:00 PM

Friday: 8:00 AM - 9:00 PM

Saturday: 8:00 AM - 9:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 AM - 6:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 AM - 6:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.6/5
140 Reviews
Toyota Scion of North Charleston

Overall Score: 5 Star Rating4.6



About Toyota Scion of North Charleston
Certified: Toyota Scion of North Charleston
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Toyota Scion of North Charleston has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Toyota Scion of North Charleston
At Toyota Scion of North Charleston, we pride ourselves in our commitment to customer service, whether you are researching your next vehicle or returning for a regularly scheduled maintenance. In fact, that's exactly why we're here on DealerRater - to provide a platform for sharing your experience, open a dialogue and help shape how we do business! Our team responds to EVERY review, absorbing all feedback and taking action to constantly improve our quality of service and care.

Find us online, anytime on...

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Twitter: http://twitter.com/ToyotaNCHS

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Nat2012
3/12/2012 10:22:42 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Greg Damewood, Keith Miller, Steve Meuli

My Review of Toyota Scion of North Charleston:
We started looking for a car back in December, and this is when we first met with Greg Damewood. Greg was very knowledgeable and friendly. We were offered a great price on a 2011 model, but decided to hold off and check our other options. At the time we were considering several brands to include Toyota.
We ultimately dealt with several dealerships to include at least 4 Toyota dealers. We returned to Greg Damewood even though Toyota Scion of North Charleston is not the closest Toyota dealer to us because of how we were treated, and their willingness to work to get us to a price we could afford.
After Greg helped us select the 2012 model we wanted we met with Greg's manager, Keith Miller. Keith offered us the best price out of all the dealerships. Steve Meuli helped us finish the paperwork and secure financing on acceptable terms. Greg then took the time to provide me instruction on how to operate the options and audio system.
I can't say enough good things about how we were treated by Greg, Keith, and Steve during the process. Everyone was super nice, very knowledgeable, and professional. Greg Damewood by far was the best salesman we dealt with at all of the dealers. Greg also let us know that the sale did not end there, that he was available if we ever had any questions or any issues. He called us a few days later to check on how the car was doing.
If you are in the market for a new Toyota or Scion, or a good used car, I would recommend going to Toyota Scion of North Charleston, and dealing with Greg, Keith, and Steve. They not only treated us the best, they also gave us the best price. I will be bringing my car back to them for all our service needs because of our experience there.

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Russ Greer
3/9/2012 5:34:28 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Kiel, Robbie Powell, Richard Sommer

My Review of Toyota Scion of North Charleston:
The Reason, I rated this dealership, and the employees I dealt with, FIVE STARS,is for the first time, I woke up the next morning with a very happy, good, feeling! I received very fast, thorough, fair treatment, and the price was right. The best thing, is my car! A 2012 Camry LE, Cypress Pearl, loaded!! Also, the physical plant of the dealership is supurb!! Roomy, comfortable, with Quality food. I am retired, and have bought lots of cars. From Audrey in finance, to Corey and David in parts, all seem to be on the same sheet of music, and thats CUSTOMER SERVICE! Best Regards Russ Greer

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maraknocka
2/22/2012 6:36:52 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Keith Miller

My Review of Toyota Scion of North Charleston:
Keith Miller has been in the auto business for many years, this is not the first car weve purchased from him. We got a fantastic deal on '11 Camry for under 300 a month and this was not a lease. do your homework, do the research then go see Keith, he'll make it happen

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EPONTON408
2/10/2012 1:20:48 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Brandon Bailey

My Review of Toyota Scion of North Charleston:
I had a fantastic experience at Rick Hendrick Toyota. I immediately felt very welcomed, and felt as though I could trust the people who worked there. Brandon was very helpful and patient with me, even though I was very nervous about buying a new car! I did not feel pressured to buy anything, as I have at other dealerships. The atmosphere was relaxed and supportive. Thank you for an amazing experience!
P.S. Loved the ring tone ;)

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Response from: Toyota Scion of North Charleston
Added: 2/10/2012 4:28:03 PM
Thanks for reviewing us and congratulations on your new vehicle! Glad to hear you had a great experience working with Brandon! Please let us know if there's anything else we can do for you and be sure to join us over at www.facebook.com/toyotaofnorthcharleston - plenty of conversation going on with our team as well as some unique incentives we only offer our fans and Charleston locals.

Thanks again! :)

Kkim
12/29/2011 8:27:36 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Dwight huell

My Review of Toyota Scion of North Charleston:
Very polite and kind. Took time with us and did not rush the process. Dwight's manner is a breath of fresh air, You feel like he has ypur interest in mind.

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Response from: Toyota Scion of North Charleston
Added: 12/29/2011 12:52:32 PM
Thanks for reviewing us! Glad Dwight took great care of y'all during your visit. Please let us know if we can be of any additional help! :)

bpatterson
11/28/2011 5:43:16 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: ROBERT LUKENS, DAVID REED

My Review of Toyota Scion of North Charleston:
ROBERT AND DAVID DID AN EXCELLENT JOB.
THEY BOTH WERE VERY HELPFUL AND COOPERATIVE.
I'LL BRAG ON THEM AS I SHOW OFF MY NEW TRUCK.

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Response from: Toyota Scion of North Charleston
Added: 11/30/2011 12:14:08 PM
Congrats on your new truck and thanks for your review! Appreciate any bragging! :)

robroth
11/22/2011 12:09:05 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: garfield bowman

My Review of Toyota Scion of North Charleston:
Garfield bowman was a very helpful no pressure sales person. He had a great personality and was very knowledgeable about the vehicles. Sales manager Keith was very helpful in making a difficult financial decision very smooth. Thank you guys!

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Response from: Toyota Scion of North Charleston
Added: 11/25/2011 10:23:46 AM
Thanks for reviewing us and the team! Glad to see Garfield and Keith really made your experience and I'll be sure to pass on your compliments there way! Thanks again and please let us know if there's ever anything more we can help you with! :) -Ryan

shumardk
11/20/2011 12:26:54 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: David Reed

My Review of Toyota Scion of North Charleston:
I have been patronizing Toyota of North Charleston for over 10+ years from purchasing vehicles to having them serviced. Any time I have seen David Reed he has been nothing but professional and pleasant. He makes the time to converse and see how I am doing. David is a great asset to Toyota.

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Response from: Toyota Scion of North Charleston
Added: 11/25/2011 10:36:15 AM
Thanks for reviewing us and your experience working with David Reed. Agreed, we're proud to have David as part of our Toyota team and glad to hear he's made your experience at every visit. Thanks again and please let us know if there is ever anything we can help you with! :) -Ryan

mom2lalas
11/6/2011 8:14:30 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tyrone McDonald Steve Meuli

My Review of Toyota Scion of North Charleston:
Mr. McDonald was so polite and helpful AND concerned about my needs in the type of vehicle that I wanted. He went well above and beyond with getting my request. More dealerships need people such as Mr. McDonalds calibar. Glad you had him on your team!!!
Mr. Meuli was polite and helpful as well. He went the extra step to get me financed with a great bank and sourced all the options and layed them out for me to choose. I had to bring my daugter with me and she was a little impatient, but Steve didn't mind and kept right on with business. Rick Hendrick's Toyota has a great team in place and I will be sure to tell my co-workers about this dealership!

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Response from: Toyota Scion of North Charleston
Added: 11/6/2011 11:09:13 AM
Thanks for reviewing us and congrats on your vehicle! Glad to hear our team went that extra mile and that Tyrone and Steve were there for you along the way! Please let us know if there's anything else we can help you with and thank you again! :)


rex2369
10/15/2011 3:47:39 AM

Overall Score: 2 Star Rating   1.8  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: GREG KARASICK, TONY WAGNER, STEVE AND ALSO THE STORE MANAGER OVER THE SALES MANAGERS

My Review of Toyota Scion of North Charleston:
this dealership did a dirty deal with me. First of all they led me to believe the first truck they put me in was the only truck that would work for my situation. i was on my way back to sumter about 100 miles away and they called me to come back they said toyota was financing me a truck. When i got back they had a truck that would not work for me with my 3 sons in the back seat. i took the truck because i really needed a truck. they never went over any features in the truck never gave me a test drive when i signed the paperwork i could not even tell the finance manager the color of the truck. so i was trying to fall in love with the truck i noticed the truck had 900 miles on it when i drove it off the lot so i looked at my paperwork and it had that the truck had 18 miles on it when i purchased it. all the things i told Greg i needed on or in the truck was not on or in it. so i sent them an e mail telling them how dissatisfied i was and they called me and assured me they would make it right. i talked to the top sales manager over the regular sales managers and he assured me he would get me a crewmax with running boards for the same price but it would be the base model which was fine. i told them i work two full time jobs and they still asked me to drive back down to change trucks. i went back down test drove the grey truck they chose for me with Bill not Gregg who originally did the dirt. when in to the finance office with Steve can't remember his last name he had me signing paperwork very fast like he was trying to hide something but when i looked at it, it was the same price just like the head guy told me. Then the next day i get a call from steve again they crossed up the vin numbers on the trucks and they needed me to come back and resign the paperwork. i get down there for the fourth time and 800 miles and they have taken all the warrenties that was on the original deal i told them i had to have the gap insurance so they put that back and i got the 2 year 25,000 mile maintenance deal that came automatically with the truck. not only that they changed the price so now i am paying base price of 33823.00 verses 29443.00 no service contract which was included in the original deal and my monthly payment went up. on top of all of this I had to make another trip down to charleston to get the running boards put on 1000 miles driven when all was said and done with them. to say i was dissatisfied would be a super understatement.

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Response from: Toyota Scion of North Charleston
Added: 10/31/2011 12:13:29 PM
I'm terribly sorry you had a negative experience at our dealership and encourage you to contact our customer service manager Curt Ammerall directly at 843-818-6351 or email him at Curt.Ammerall@HendrickAuto.com. Both he and our General Manager Paul Whatley have been made aware of the concerns you've raised. Again, on behalf of our team here please accept our apology for your poor experience.

Reviews 11-20 >>