I spent over 3 hours of high pressure sales tactics from the Internet sales manager, the used car sales manager (new car was not in), one other person behind the scenes I never met and my sales person (who was good actually). We came up with a price and it was the end of the month and end of the day so they wanted desperately for me to take the Tundra. I said I had to talk with my fiancé about it and they laughed and wanted me to take it right then and there if they could lower the payments. I eventually worked my way out of the showroom well beaten up and tired but I had a number in my hand. The next day they called me twice to check on my decision. That night I gave a deposit over the phone and came in the following evening to buy the truck. Now C Jay (the general new car sale manager was in), made the sales person come in on his day off to do this deal. C Jay decided to raise my payments by $25 per month and said the other managers screwed up some how. Take the deal or leave. I committed myself at this point and took the deal only to spend another 3 hours waiting for all of the paper work to get done when only a handful of people (buyers?)were in the showroom. As the dealer was getting ready to close and I was ready to start my new truck, I asked for the keyless remote. The sales person told me originally during the test drive that the remote must be inside the dealer because it won't fit in there key dispenser. We searched the vehicle, asked the service department if they had it, asked sales, asked the parts department. They were going to check with the car hauler the next day to see if they had it. Surely a $34,000 vehicle came with one, right? C Jay said no. We all were shocked! I then had to decide, do I leave with the truck or not. A tough decision again, not made easier by the dealer. C Jay refused to help me with the cost in installing a keyless remote which I suggested we split the cost. Strike 2! As part of this deal I was to receive an equity check back for my trade. It was told to me by the original trio of managers that 1 week was the waiting period for my refund. I counted on that check for personal needs. Two weeks later, I had C Jay on the phone again to find out where the check was. Oh, we screwed up and forgot to get the co-signers signature (my fiancé whom they didn't want me to talk to originally) to sign off on the title release. Now it will be another 1 week before I will get my check. Strike 3! Eight days into the process, I called C Jay again for the check. Nothing. I called the general sales manager in disgust (Bob McCormick) who was on vacation during this whole process and claims to have known nothing about the deal, but by the end of the day, I had my check.
I have bought dozens of new and used cars, trucks, boats, motorcycles, heavy construction equipment, real estate, etc..in the past 30 years and never... never have had such a bad buying experience as this one. Never will I or anyone I know, be subjected to this treatment again.