Toyota Town of Stockton

Kevin and his team had the car, style, make with accessories delivered to the dealership. Once there the experience I had purchasing the car was bar none the best. I was never pressured, Kevin was a accessories delivered to the dealership. Once there the experience I had purchasing the car was bar none the best. I was never pressured, Kevin was always professional and he really defied every stereo-type that I had about car salesmen. I would definitely go back to Kevin for my next purchase and would recommend any person looking for a new or used Toyota to do the same. I love my new Prius C Hybrid! More

We usually hate vehicle shopping so this has a fairy tale ending. We knew what we wanted and researched prices online. When we clicked on the Internet sales for other dealers, they wouldn't proceed without ending. We knew what we wanted and researched prices online. When we clicked on the Internet sales for other dealers, they wouldn't proceed without a phone number, but Kevin emailed us right away and worked with us that way straight through, which was our preference. He found a better vehicle than we had in mind for a better price than we expected and no monkey business. We came in with our own financing, but Jeff in loans found us as good a rate at the closing without the extra fee. We were in and out in two hours. This was the smoothest experience we have had with a new vehicle experience. Kudos to all who made it happen! P.S. A different dealership we had tried had four different people calling us on the phone instead of working with us by email--just what we did not want to happen! They started out saying they couldn't give us what we wanted and trying to talk us into something else. Then, two days later, after we came home from Stockton happy, there was a phone message from a manager saying they thought they could match our needs...Just why we usually hate vehicle shopping. More

Before coming to the dealer I did my own intial research on the internet of the likely cause of the problem I was experiencing with my Prius. It turns out that it was symptomatic of an inverter pump failur on the internet of the likely cause of the problem I was experiencing with my Prius. It turns out that it was symptomatic of an inverter pump failure on the Prius. Previous years of the Prius had this item recalled and replaced without charge. However, my vehicle is a 2008 which is one year outside of the recall which included 2007 at the latest. I called the Toyota service hotline to get more details, and they confirmed that the recall would not be honored for the 2008 model unless at a later date the number of failures of the inverter pump required them to do so. After calling around to three dealers, Rick at Toyotatown offered to replace it for free anyway, if it was indeed the problem. I brought it in, was provided top notch customer service, and after it was confirmed that it was the inverter pump, was able to leave without paying anything and was even offered a coupon to get the car washed because it was raining on the day of the service. I have never received such service at this level of excellence from any dealer in the past. I believe that they have likely run into the inverter pump problem enough in the past and were preemptively solving the problem rather than put a customer through a delayed recall process. Such an approach is in the customer's best interest and should be to their credit. More

I have always been able to quickly get my car in for service. Toyota Town has always completed the service work in a prompt manner. The limited amount of needed service has always been explained full service. Toyota Town has always completed the service work in a prompt manner. The limited amount of needed service has always been explained fully. It has been nice working with such a friendly group of service professionals. I plan to buy another car from Toyota Town soon. I will not hesitate to use the service department. More

Prius brought for recall and they found timing sealants leaking which needed to be repaired, would have caused major problems if wasn't caught and repaired in time. leaking which needed to be repaired, would have caused major problems if wasn't caught and repaired in time. More

You know, I was just telling my friend yesterday, that this dealership is amazing. I joked about the fact that it is almost spooky how helpful, happy and courteous everyone is. I say spooky because it is this dealership is amazing. I joked about the fact that it is almost spooky how helpful, happy and courteous everyone is. I say spooky because it is almost like everyone is TOO nice and TOO helpful. It is almost to the point of being suspicious. (LOL) I have been going there for each 5000 mile service, and I am now at 60,000, so have had ample opportunity to observe. I am struck by the fact that they have the same personell consistantly working the service department. They all seem to like each other and cover for each other to perform the highest level of customer service. I like the consitancy in personell and it give me the feeling that I can trust the dealership. It may sound corney but the atmosphere there almost feels like a family. Everyone seems to have such positive energy and they project a professional image. Their customer service department treats me like I am "someone special" each time I am there. Because I feel I can trust the dealership, my next car will be purchased from them if at all possible and I will continue to have my car serviced by them. I don't even care if it costs a little more because I trust them. Also, the fact that I can sit and do work and access the internet while I wait also is very helpful for a busy working professional, so this is another thing they are also doing right. My only negative comment is that I got a little "cold" while waiting...I was in the showroom and it was a little "breezy" in there for some reason. I anm a picky consumer. If I thought they were doing something incorrect, I would tell you (and them) in a heartbeat. I don't pull punches with critsim or praise. I have to tell you, these people are doing something right! In fact, theseguys should be a training facility for other customer service oriented businesses. I can't beleive i just said all that. But I meant it. GOOD JOB TOYOTA TOWN OF STOCKTON! More

Mike service me very well. Everything he did was in excellence. For that, I appreciate it very much. The only thing that bugged me was simply the car wash. Mike had informed me that you gave a free car excellence. For that, I appreciate it very much. The only thing that bugged me was simply the car wash. Mike had informed me that you gave a free car wash at the end of the servicing my car. However, it didn't look anything like when I first bought my car. I mean, just the way how it was washed when I first bought my car was excellent. I didn't feel it was that great of a car wash. I mean, I'm not expecting a super deep shining clean, but it felt like it was just a spray down. More

I have owned and driven Toyota Vehicles for 30 years. Of I have owned and driven Toyota Vehicles for 30 years. Of all the dealerships and service departments, Toyota Town in Stockton is one of the best. Ma I have owned and driven Toyota Vehicles for 30 years. Of all the dealerships and service departments, Toyota Town in Stockton is one of the best. Mark in service has been top notch, professional and always courteous. I look forward to many more years of business with Toyota Town. More

I had been looking for a small truck for a while. When I checked with Toyota Town they were frendly and attentive, and were sincerely interested in what I wanted and in making me happy, all in a comfortable checked with Toyota Town they were frendly and attentive, and were sincerely interested in what I wanted and in making me happy, all in a comfortable setting without any pressure. We found a great truck that fit my needs, and we easly arrived at a fair price. A win win situation for all involved. By the way I am very happy with my new truck. Thanks Tom. More

I have had my car serviced many times over the past 40 years. Toyota has always been good at servicing at a fair price. But, Toyota Town set a new bench mark for the Customer Service end of this deal. years. Toyota has always been good at servicing at a fair price. But, Toyota Town set a new bench mark for the Customer Service end of this deal. From the moment we arrived to the time we left (with a washed car thank you) the staff could not do enough to make your stay a good one. They are a top notch team, with excellent knowledge and a smile to boot. As someone once said, " I'llll be back". More