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Toyota of Brookfield
Brookfield, WI
2,958 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,958 reviews
March 15, 2026
I had my car in to for a service Campaign & Recall at Toyota of Brookfield in Brookfield WI recently & had a very amazing experience. A service manager named Bri Braun really listened to my concerns& he Toyota of Brookfield in Brookfield WI recently & had a very amazing experience. A service manager named Bri Braun really listened to my concerns& helped me figure out a know issue on my vehicle with axle boots & helped me get things covered under warranty. She had an amazing customer service focused kind demeanor, which was amazing! I wanted to recognize her as an amazing customer service person above and beyond the great customer service at Toyota of Brookfield! More
by troygauger
Employees Worked With
March 06, 2026
I leased a car though Nicholas Terranova. He was very professional and easy to deal with. I would recommend him to anyone He was very professional and easy to deal with. I would recommend him to anyone More
by Tynkees98
Employees Worked With
March 04, 2026
Got me in without an appointment and took me home while they serviced my vehicle! They kept me updated via text and then came back to get me when it was done. Added on service that needed to be completed they serviced my vehicle! They kept me updated via text and then came back to get me when it was done. Added on service that needed to be completed too! Thanks ! More
by Stephanie Wolf
Employees Worked With
March 03, 2026
Once again the service department was excellent! My appointment was done early and I was kept up ti date via text messages as well as the inspection video. Great Job!! My appointment was done early and I was kept up ti date via text messages as well as the inspection video. Great Job!! More
by Jtburton62682
Employees Worked With
Rob, Sam
February 28, 2026
We are extremely happy with our 2026 Camry purchase. Our salesman David was outstanding! David was able to explain every feature on our new car in great detail. After our decision to make the Our salesman David was outstanding! David was able to explain every feature on our new car in great detail. After our decision to make the purchase David assisted in setting up the vehicle and connecting our iPhones. Thank you David and the staff of Toyota of Brookfield for making the process of trading in a vehicle on a new Camry such an easy process! I will definitely buy my next car from David at Toyota of Brookfield! More
by Tim.rottmann2
Employees Worked With
David Krochmal
February 28, 2026
Sam in the service department was very helpful! He made my service experience smooth and was helpful in navigating the best decisions for my vehicle and budget needs. The service department is very He made my service experience smooth and was helpful in navigating the best decisions for my vehicle and budget needs. The service department is very quick and did a good job of keeping everything transparent. I was satisfied with the technician’s videos to show the work needed and my new breaks feel great! They even cleaned the exterior! I enjoyed snacks while I waited with my daughter in the fun children’s room. Thanks to the team at Toyota of Brookfield for making my visit an easy experience. More
by anna.katner
Employees Worked With
Sam,
February 27, 2026
We have bought 3 cars from here and have received excellent service from Kevin Rhiel & Jackson Mueller! excellent service from Kevin Rhiel & Jackson Mueller! More
by george.dietz
February 27, 2026
I have no issues, problems, or complaints about Brookfield Toyota and its sales and service staff. I was treated with professional courtesy and helpfulness in all activities. I highly recommend thi Brookfield Toyota and its sales and service staff. I was treated with professional courtesy and helpfulness in all activities. I highly recommend this company to everyone. More
by Albertsusan81
Employees Worked With
Sam and Isac
