Safro Toyota - Service Center

Great service today! Quick, friendly service provided by Marylou and mechanics. The Toyota care is a wonderful benefit offered when purchasing new vehicles. The fr today! Quick, friendly service provided by Marylou and mechanics. The Toyota care is a wonderful benefit offered when purchasing new vehicles. The free oil change a tire rotation are a real benefit. More

Service Always get great service. The waiting room is very accommodating. What made the visit even nicer was when two customers came in with their dogs! Always get great service. The waiting room is very accommodating. What made the visit even nicer was when two customers came in with their dogs! More

Uncrupulous Service Department Removed the wheel lug locking key from my truck during service. Never returned it. Getting ready to take a trip and checked for the locking lug, not t Removed the wheel lug locking key from my truck during service. Never returned it. Getting ready to take a trip and checked for the locking lug, not there. Gave me the run when I called. Had to speak to four different people. Come on. Tell the service tech to give it back. More

Awesome advisor I was having some issues with my Toyota and John Kocher in Service took great care of me. John made sure that my vehicle was taken care of right away I was having some issues with my Toyota and John Kocher in Service took great care of me. John made sure that my vehicle was taken care of right away and followed up with me to make sure everything was completed to my satisfaction. John is a great person to work with. He is my preferred Advisor. I do appreciate the help that Sarah Moreno gave me as well. More

Great service! Brought my car in for a checkup (oil change, tire rotation). Me. Kocher was very helpful and informative with everything. I really appreciate his thou Brought my car in for a checkup (oil change, tire rotation). Me. Kocher was very helpful and informative with everything. I really appreciate his thoughtfulness, great service, and good work attitude. More

Tim Lange and Eddie Gonzalez are the best. Tim and Eddie know their business very very well. It's a pleasure to deal with people that know what their business is. I would recommend this dealers Tim and Eddie know their business very very well. It's a pleasure to deal with people that know what their business is. I would recommend this dealership to everyone. As I say they are the best forget the rest. More

Great Service Experience We recently experienced an issue after having some routine service work done at the dealership. I contacted Tim Lange, the Service Director, who prom We recently experienced an issue after having some routine service work done at the dealership. I contacted Tim Lange, the Service Director, who promptly addressed our concerns and worked with us to resolve the issue in a very timely manner. Thanks also to Luke, the Service Technician, for his assistance as well. I would highly recommend Toyota of Brookfield for your vehicle service needs - they put their customers first! Thanks again! More

Good prices poor service Went in for an online scheduled oil change and tire rotation. Asked the service rep how long it would take. One hour they stated. Sure, that seems fai Went in for an online scheduled oil change and tire rotation. Asked the service rep how long it would take. One hour they stated. Sure, that seems fair and reasonable. It took over two hours for the service to be performed. You have to ask yourself, how people keep on coming in for service if they won't perform it in an industry reasonable timeframe - even with scheduling an appointment in advance. Update: Noticed the price given online for the appointment and the price taken at the dealership was different. Talked with service and here's what happened. This week Toyota of Brookfield moved to a new "tiered" pricing. Oil change and tire rotation on a Highlander is now 79.99 vs last week it was 65. Here's the problem - when you quote a price online for an appointment and then change it when you get to the dealership this is the definition of bait and switch. More

AWESOME SCOTT BERTHELSEN, SERVICE ADVISOR I am writing this review to complement your Service Advisor, SCOTT BERTHELSEN. He is the most OUTSTANDING ADVISOR I have ever had and this includes t I am writing this review to complement your Service Advisor, SCOTT BERTHELSEN. He is the most OUTSTANDING ADVISOR I have ever had and this includes the Milwaukee area and areas near Surprise, Arizona. I followed Scott to your Brookfield Dealership because I TRUST him. He also is a TERRIFIC LISTENER and at times even Mr. FIXIT. Sometimes there is something he can do for me so I don't have to wait hours. I'll purchase the part and Scott 'screws' it in for me. He is a person who could Manage your whole service Department. Thank you for allowing me the opportunity to THANK SCOTT and PRAISE HIM for his WORK. HE IS TOP NOTCH. Sharon Cronkrite More