Toyota of Clermont - Service Center

BUYER BEWARE! I brought my car last weekend to have it serviced. It was there for a total of 4.5 hours and all they did was an alignment, oil change and induction/ I brought my car last weekend to have it serviced. It was there for a total of 4.5 hours and all they did was an alignment, oil change and induction/injection service. I started to drive home that day and noticed they didn’t correct the alignment like they say they did. So I brought it back and waited another hour and it was still not corrected. Yesterday they had me bring my car back in to make it right and said the steering will just needed to be adjusted. Which is what they should’ve done last weekend. The shop foreman shouldn’t have needed to get involved to do a simple alignment. Today I noticed a long scratch across the back end of my car that wasn’t there before. It’s faint but nonetheless something I’m going to have to pay for out of my own pocket to fix now. All because I wanted to patronize this business. Talk about a headache! Updated: it seems that they make fake accounts to write good reviews on here as well. More

I have been going to Toyota of Clermont for several years with my Lexus RX350 for oil changes and other needed maintenance. I have been going to the dealership for what, I believed, was a higher standard of with my Lexus RX350 for oil changes and other needed maintenance. I have been going to the dealership for what, I believed, was a higher standard of care. But, recently, I have begun to seriously doubt this. When getting an oil change, I always ask them about the engine air filter. Since late 2019 they have always replied that they have checked the air filter and that it is fine. I have become increasingly more concerned with each oil change expecting them to say that the air filter needs changing. On 7/6/22 I went again for an oil change. I get synthetic oil and get it changed every 10,000 miles. This time I specifically asked them to change the filter and let me see what the old one looked liked. The service advisor, Owen (284909), came back with a picture of the engine air filter. It was black with dirt! This did not happen over 10,000 miles. A couple of other "red flags" went up. First, they did not reset the "need oil change" indicator on the car. In fairness, that is the first time that has happened. Second, I also had the in-cabin air filter changed. When I turned on the air conditioning it started to make an unusual noise. The service advisor pulled out the filter and removed some leaves. Now, I ask you, should that not have been done before I got my car back? Now, I do not like to leave bad reviews on the internet. I tried to find a source to go to at Toyota of Clermont but could not find one. Glenn Hawkins, customer # 241932 More

I whent to get it a set of key batteries for my Toyota and Sell me an old set no last me 3 days an over charged de price Same batteries at dollar store, 1.25 The diler just tell me there's no warranty and Sell me an old set no last me 3 days an over charged de price Same batteries at dollar store, 1.25 The diler just tell me there's no warranty after I pay $17:10 for a set of , not original Toyota , Was a fake batteries, so be carefully never get any electronics from that diler. More

Im visited this dealer for do maintenance . When is finished is called me and im in the living room waiting. But when i go back to my suv somebody to the maintenance stolen my charger for air When is finished is called me and im in the living room waiting. But when i go back to my suv somebody to the maintenance stolen my charger for air pods apple is not allright. Howvi can trust this dealer in clermont? No way. I spoke to the manager so he gave me the regular charger but isn't the same. Im very mad and not going to this dealer no more. First time look what happened. What is next.? More

We took our Prius in to Toyota of Clermont a few months back and when we got it back, we noticed that the outside temperature had stopped reading and we were having other issues with the dashboard electric back and when we got it back, we noticed that the outside temperature had stopped reading and we were having other issues with the dashboard electrical system. We took it back a second time and they said they'd need to order a new thermostat. We took it back a third time and they installed the thermostat but it still didn't work. After waiting for hours, they came in and told us that "rodents had chewed on our wires" and it would cost over $1,000 to replace all the wiring! That didn't sound right to us because we keep our car parked inside our garage all the time. So we took it to Toyota of Orlando and within a few minutes they discovered that the service tech at Clermont had wired the thermostat wrong. They fixed it right away and corrected the other wiring issues the people at Clermont had caused. And it did not cost us a penny. We'll never bring our Prius back to Clermont again. If you're looking for service, beware of some incompetent and shady service personnel out there! More

I bought my 2013 RAV 4 from Clermont and have enjoyed excellent service with the maintenance and new tires for my car over the 8 years. Yesterday I went in because my tire light was on and needed to get excellent service with the maintenance and new tires for my car over the 8 years. Yesterday I went in because my tire light was on and needed to get the air in my tires checked. I was met by a friendly woman who directed me to the air pump, where I was met by another friendly man. He put air in all my tires and told me to have a nice day! Thank you for taking care of the big and little things we need for our cars! Linda McCallister More

The worst experience ever! I had to bring my car to the dealership at three different occasions within a two week period. They failed to identify the issue twice and finally at the third time the car was f dealership at three different occasions within a two week period. They failed to identify the issue twice and finally at the third time the car was fixed. The team did not apologize or take accountability for the inconvenience, and would not provide a rental or a loaner when requested. I was put on hold for long periods of time and transfered multiple times while attempting to reach the management team. Lack of professionalism and awful service. More

Worst service center ever. Refused to work on my car because the bumper cover was off due to a minor accident with a deer. The advisor made a made up story that the tire would not be approved for warran because the bumper cover was off due to a minor accident with a deer. The advisor made a made up story that the tire would not be approved for warranty funny thing is another dealership took care of it. Toyota of Claremont was rude disrespectful trashy immoral and raciest. The way the advisor stared at my kids who are mix with a look of disgusted on his face was extremely hurtful. I will be going all the way to corporate about this dealership I wish I could give 0 stars More

When I purchased my tacoma the salesman told me I would not get approved for the loan without gap and an extended warranty. Me being naive I agreed, relying on the fact this was true. When I learned it was not get approved for the loan without gap and an extended warranty. Me being naive I agreed, relying on the fact this was true. When I learned it wasnt, I went back to the dealer 3 days later and was refunded 3 THOUSAND dollars (after a 2 month wait) Tonight, I picked my truck up from the first oil change and when I say COVERED in oil, that is an understatement. All 4 wheels are scratched beyond belief, the lug nuts look like someone used them as side walk chalk, and the resr hub has a chip on it from how sloppy they tried to reinstall the wheel . When I asked the advisor to speak to a manager he stated that there was not one there. When I insisted on a sales manager maybe, just for someone to witness the situation the manager gave someone a phone to take a photo for him to see. I appreciate the effort, but even if you had to walk outside and put on a dog and pony show it would have went a long way. This dealership has poor performance in every department and needs alot of work. The lack of ownership and accountability is unreal. Highly disappointed and would not recommend. Toyota solution : first was to have them painted, yet they cant even perform a simple task without error, so how should I feel confident to let them do the same thing, yet adding paint in the mix aswell. The other solution was to swap them with a BRAND NEW tacoma for sale (meaning someone would get my damaged wheels with close to 5k miles on them) this is when I lost all faith. This dealership is beyond immoral and does not take accountability for anything. More

I have a Lexus RX 450H ( yes not a "toyota" but its in the same family) Now after my Recent review, Toyota of Clermont has reached out to me, And has asked to make the situation right. Which I don't the same family) Now after my Recent review, Toyota of Clermont has reached out to me, And has asked to make the situation right. Which I don't like to hold grudges So I will graciously oblige. The Vehicle will be taken to my Lexus dealership and Toyota of Cleremont is willing to pick up the cost. If all checks out I will re-rate them and post an updated review as the situation progresses. If all goes well Toyota of Clermont may receive my recommended instead of Avoid at all cost dealership review. More