Toyota of Dallas

this dealership is downright dishonest. It gives meaning to the concept of slimy car sales people. the sales person was ok. Where the whole deal went sideways was in business managers office. we were in tha to the concept of slimy car sales people. the sales person was ok. Where the whole deal went sideways was in business managers office. we were in that office for more than 4 hours while they were doing god knows what. we told them the only thing we wanted besides the car was gap insurance. We were told that and finally after the guy made mistake after mistake with the forms we signed out of desperation and left. the next day when filing the papers at home I found where we were charged $2,800 for a warranty on the vehicle and tires. What did not make sense was we received 36 months warranty from the manufacturer and this policy was for 39 months. we in effect were slammed for all this money for 3 months. We canceled the policy and all the money was applied to our loan which reduced our balance but kept our monthly payment the same. Our loan was in effect reduced by 7 months but at the back end. Our trade in was not paid off for 6 weeks so we ended up having to beg to get our car paid off and also we had to ask our old lender to not penalize us for not making two payments on that loan. I could go on with other bad things that happened during this sale but it would give away who i am. I am considering legal action. If you must buy a Toyota please go anywhere but this place. I actually like my car. Toyota Motor Corporation should send in shoppers to see how bad this place is and how much they hurt the overall reputation of the company. More

Sales lady - very knowledgable, courteous & professional! Finance guy (no name given) - rude, indignant, would not even try to work with me! Stated that Toyota has 35 banks & NONE of them would professional! Finance guy (no name given) - rude, indignant, would not even try to work with me! Stated that Toyota has 35 banks & NONE of them would work with a Power of Attorney! Since I had planned to finance through my credit union, his ignorance at checking my credit & being rude to me was Totally unnecessary! More

At first sight the dealership seems very professional and the staff is friendly. However, we had to go through the motions of waiting 10 minutes for quotes and worse, not getting straight answers to our que the staff is friendly. However, we had to go through the motions of waiting 10 minutes for quotes and worse, not getting straight answers to our questions. After agreeing to purchase it took another 1.5 hours before we saw the final contract. It took that long because the dealer was trying to sell us on all kinds of insurances etc - they even made us repeat the warranty in a closed book format. The deal breaker was dishonesty. The downpayment was a lot higher than agreed and we were told that it was sales tax. However, they refused to itemize it and finally, after hours of discussions, the manager said that the price was higher because we were given a bigger car. That itself would have been fine but the lie about sales tax infuriated us and we left. In the end we purchased from Toyota of Richardson which has a very professional and friendly staff. The Internet Sales director Jeremy is fantastic. He was very transparent about the costs and printed quotes with different payment plans right in front of us. More

I walked in looking to get a Corolla with one of the lease/buy deals they had going on at the end of April. It was the best price going on at the time and quite honestly I expected I would be going bac lease/buy deals they had going on at the end of April. It was the best price going on at the time and quite honestly I expected I would be going back in the next day or two to buy a car. I just wanted to make sure the deal was what I thought it was and there were models in the specs I wanted. The place was very crude looking- not nice at all. There was no display of new cars or information- just a bunch of fold up tables and chairs all over the place. Surprisingly it took a few minutes walking around before anyone acknowledged me. I eventually talked to one of the Sales Managers (Salim or something? it was an arabic name I believe) and I told him what I was looking for. He introduced me to a salesman (dan? dave?) who is also their internet manager. He took me to the corolla lot and showed me around. He was very nice and helpful. I didn't want any of the extra 'junk' packages on the car and he helped me find a couple models that were exactly what I was looking for. After this we went back and he said he would work up a quote for me so I would know exactly what the price was. Turns out it was just as advertised on tv, the internet, and everywhere else. I was basically ready to get the car at that point but I wanted to just go home and make sure the specs were what I wanted. Also I wanted to maybe check a honda or mazda out just to be 100% sure I wanted the Corolla. Dan/Dave had no problem with this and said before I went his manager wanted to talk to me. Salim (or whatever his name was) came back to talk to me. Let's just say in the next 30 minutes I went from being 95% sure I would come back in 2 days to buy a car to not wanting to buy a toyota under any condition. This guy gave me the hard sell which in itself is fine (thats how this kind of thing works anyway) but the problem was that he paid absolutely no attention to anything I said. I told him if he wanted me to get the car that day and not even bother checking out the other dealers he would have to give me a lower price. He then started talking about down payment and monthly cost for a lease. I explained to him this didn't matter to me- all I cared about was the bottom line price I would pay when everything was said and done. He was too stupid to understand this. He would say things like 'oh you want less out of your pocket each month?' and then raise the down payment but lower the monthly. When I explained that was no cheaper he would say something like 'oh you want less down today?' When I tried to explain in simple english what I meant he would start acting like I was trying to fleece him. He also refused to ever actually give me a better price. While I realize this is a sales tactic I did not need to buy a car that day and I made it clear to him I wasn't looking for a given number and that if he gave me one then I could give him an answer. Dan/Dave played the 'good cop' this time to Salim's 'bad cop' but again the problem was that he did not listen to me at all. At the end of the day I liked the car and the price was pretty dam good. I was all but sure I was going to come back in a day or two and get the car. So frustrated was I dealing with this guy however I left vowing not to come back. I didn't. I bought a car elsewhere. More

This was our fifth car to be purchased from this dealer, This was our fifth car to be purchased from this dealer, a 2011 Toyota Avalon. It has now been a week since my purchase and we have received five ph This was our fifth car to be purchased from this dealer, a 2011 Toyota Avalon. It has now been a week since my purchase and we have received five phone calls and emails, asking if we have any question or problem. My wife and I also attended a dinner, hosted by David Kelley, Gen. Mgr., where we met all of the department heads. We received a good tradein price and a fair price on our new car. The staff is friendly,and have product knowledge. The service department has always taken care of me in a timely manner. Without question I would rate my overall experience - #5...GREAT!!!!! More

This was our fifth car to be purchased from this dealer, This was our fifth car to be purchased from this dealer, a 2011 Toyota Avalon. It has now been a week since my purchase and we have received five ph This was our fifth car to be purchased from this dealer, a 2011 Toyota Avalon. It has now been a week since my purchase and we have received five phone calls and emails, asking if we have any question or problem. My wife and I also attended a dinner, hosted by David Kelley, Gen. Mgr., where we met all of the department heads. We received a good tradein price and a fair price on our new car. The staff is friendly,and have product knowledge. The service department has always taken care of me in a timely manner. Without question I would rate my overall experience - #5...GREAT!!!!! More

I was originally interested in a 2010 Prius Red/ with Solar Roof options and when we met David Park he told us that it was nearly impossible to get one in State of Texas. So when we decided to leave; he Solar Roof options and when we met David Park he told us that it was nearly impossible to get one in State of Texas. So when we decided to leave; he promised to show us the " TOYOTA HYBRID SYSTEM" in 15 mins since I asked him so much questions about the Hybrid system. He kept it simple and clear that Toyota was the BEST in Hybrid Technology. Anyhow, he showed us the 2009 Red Camry Hybrid and gave us a excellent deal that we couldnt refuse so I bought it. this dealership needs new building and showroom floor but salesman was the BEST! woodruff More

Beware of employees of Toyota of Dallas, they may try to fool you with all sort of mathematical complications. And can sell you the car at very high price. My experience was very bad, they kept on press fool you with all sort of mathematical complications. And can sell you the car at very high price. My experience was very bad, they kept on pressurizing me to buy a not so good car at very high rate. When I disagreed to the price, they tried to confuse me. When I was about to sign the deal, I saw the price to be $1000.00 more than what we had agreed. Here is the excuse they gave. "We agreed on the price of $11,500" and when i got papers for signing the price was "$12,500". They said "Since I was doing down payment of $1000,its just $11,500 that I am financing". When I say $11,500 it includes the down payment. I had an interaction with the 3 agents over there. All of them seems to be fraudulent and have an aim of selling the bad cars at high prices. More

Very very rude manager (Justin West). When we decided to leave without buying, he said "Thank you for wasting my time" ! You decide if you want to buy from this dealer. Detailed review below: My wife leave without buying, he said "Thank you for wasting my time" ! You decide if you want to buy from this dealer. Detailed review below: My wife and I were looking to buy a Toyota Corolla with a VSC (Vehicle Stability Control) option. We called Toyota of Dallas, and were told by the manager, Justin West, that he had a number of Toyota Corollas with VSC option. We showed up at the dealership and Justin assigned a salesperson , Chris Malik, to us. Chris took us out to the new car lot. When we got there, I reminded him that we are only interested in Corollas with a VSC option. He had no clue what VSC was. He tried to pass off Brake Assist as VSC. When I corrected him, he said that Corollas do not come with VSC (even as an option). I had to correct him again ! In short, Chris knew zero about the cars he was trying to sell. Now to the manager. When we decided to leave (because they did not have any vehicle with VSC ! which is what we had asked for on the phone in the first place ), Justin West looked very pissed and said "Thank you for wasting my time". We left this dealership as fast as we could. Good luck with your car buying experience. More

Where this dealership lacks the fancy showroom they make up with pricing and really great customer service. We felt so comfortable and like they really wanted our business. No pressure, no problems and we up with pricing and really great customer service. We felt so comfortable and like they really wanted our business. No pressure, no problems and we enjoyed our experience, especially how fast we were in and out. Granted, we knew what we wanted but they took care of us so fast and we love our 2006 Highlander. Service is really good too. More