Toyota of Downtown L.A.

Terrible service I went there to fix my cracked winshield and they made me wait like two weeks for a response. After all that time they send me a text message saying t I went there to fix my cracked winshield and they made me wait like two weeks for a response. After all that time they send me a text message saying that they cannot do it because it was a rock that broke the winshield. And that’s not true, I told them the windshield cracked because of the hot wheather but nobody cared. Really bad experience. I tried to explained them what happened but they didn’t listen to me. They just wanted the money, they wanted me to pay. Toyota had to cover that since there was something wrong with the winshield From factory. I don’t know what else to do, they don’t care about the costumer... they CARE about the MONEY. Where is Toyota Care? Where is the smily faces we see in Toyota commercials? Terrible and sad experience. More

Fast Service Great customer service, not to long of a waiting time.. didn’t get any additional hidden service, the adviser was great and informative satisfaction n Great customer service, not to long of a waiting time.. didn’t get any additional hidden service, the adviser was great and informative satisfaction n More

Great service and fast! The waiting area needs some adjusting! I was watching tv and this man sat right infront me and since the chairs are big he blocked my view. Also a g The waiting area needs some adjusting! I was watching tv and this man sat right infront me and since the chairs are big he blocked my view. Also a guest was on the phone for over 30 mins and everyone near him could hear his conversations, very annoying. More

Great Service Everyone was very helpful in and out of service area quick. Updates on car service was on point. didn't make you feel pressured at all. Everyone was very helpful in and out of service area quick. Updates on car service was on point. didn't make you feel pressured at all. More

Excellence This dealership offer only Excellence costumer service all around from sales to servicing your vehicles and rapid services. Keep doing a great job guy This dealership offer only Excellence costumer service all around from sales to servicing your vehicles and rapid services. Keep doing a great job guys. Thank you. More

terrible bad service need more professional people I replaced my tires and they removed the metal nice with logo valve caps with black plastic on three tires o bad service need more professional people I replaced my tires and they removed the metal nice with logo valve caps with black plastic on three tires on the forth tire nothing I ask for syntetic oil and they pot convencional. bad transportation.I think this company need to learn from longo toyota,claremont Toyota and crown Toyota and they lye on the price of the tire installation and alignment.on the the other dealers 60.00 tire installation set of 4 and 69 for alignment More

1st time import owner and 1st brand new car This was my very 1st time buying an import and a brand new car. I've always bought certified used. I am a diehard Chevy and Cadillac fan owner. My buy This was my very 1st time buying an import and a brand new car. I've always bought certified used. I am a diehard Chevy and Cadillac fan owner. My buying experience met and exceeded all expectations. Sales Manager Bryan Kennedy, and Internet Salesman Jin Chun (who I delt with directly) were amazing. Mr. Chun was personable, professional, courteous, polite and accommodating to me. We ended up having things in common and having a good conversation. More

Very Professional Sale Experience! I was looking for a Toyota after my friend showed us on the Memorial Weekend. When I was searching and trying to get a quote, Toyota of DTLA was one I was looking for a Toyota after my friend showed us on the Memorial Weekend. When I was searching and trying to get a quote, Toyota of DTLA was one of the dealer willing to work with me! The sale I am working with Ben is very professional and patient with me and will go all the way to fight for the best pricing possible... however, the one I was looking at was sold and the other vehicle they offer and to match my deal was not my ideal color. Sorry! I feel that Toyota of DTLA is very warm and caring and Ben is handling his customer very professionally. If you are looking for a Toyota, give them a try! Ask for Ben and Joe More

buyer 2018 rav4 I liked the service and attention from the seller and the sales manager was very quick to figurate the price and payment. Definitely yes, I recomende I liked the service and attention from the seller and the sales manager was very quick to figurate the price and payment. Definitely yes, I recomende this dealer especialy Joe Magana and Juan Mejia. More