Toyota of Fort Worth

Reason for Visit: Sales

I recommend this dealer: No

My Review of Toyota of Fort Worth:
After this recent hail storm, we decided that we should check out the “deals” that Toyota of Fort Worth was having. We had visited before and had an overall positive experience. The sales associate that had assisted us was busy with another customer and had another sales associate assist us in the mean time. The car we were interested had slight hail damaged and we asked for the sales associate to see what the hail discount would be. As we were looking around the lot at other vehicles, we decided if the sales associate had the numbers. As soon as we were walking toward the building, we saw him drive off. Didn’t know where he was going, we went to the receptionist’s desk and asked for him to be paged. She located him and she stated he went to go get some food. We thought, surely not. He sure did, he walked in with a bag of fast food and we asked for a manager right then. No manager ever came, once we calmed down and had spoken with the original sales associate, only giving $1,000 off this hail damaged vehicle. IT IS A WASTE OF TIME, YOU CAN HAGGLE AND GET MORE OFF. SAVE TIME AND GO TO ANOTHER TOYOTA DEALERSHIP.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Toyota of Fort Worth:
We found the vehicle we liked online, called Denise and set an appointment with her. When we got there she was ready with the vehicle pulled out and waiting. The vehicle was just as described and when we went in to finalize price they were great to work with. A week later we had a dead battery. We called the manager Craig (figuring he would tell us it was "AS IS") and he told us to bring it in and he would put in a new battery. He even gave us as free wash and our next oil change for free. You will not be disappointed with this dealership.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Toyota of Fort Worth:
I visited this dealership twice; once in January of 2004 and then again in June of 2004. <br><br>Jan. - I spent 20 minutes outside in 20 degree weather looking at their car selection and not one salesperson came to greet me. I went inside and asked why no one chose to offer me assitance and I was told by a young lady that it was simply too cold. I immediately left.<br><br>June - I returned to this dealership hoping to test drive the Toyota Echo. I didn't like my first experience with them, but hey, if they had the car I wanted to test drive, why not, right?<br><br>WRONG. I spoke to a salesguy and he seemed pretty uninterested in helping me out when I told him that I was looking for an Echo. He tried to tell me they couldn't get them at all. Instead he offered to sell my a Scion. Sorry, I wanted an Echo. I left and won't return.<br><br>The internet department contacted me with a low quote on an Echo, but I am afraid this is just another bait-and-switch scam. Maybe, maybe not. Nonetheless, I won't return.

Share on Facebook

Was this review helpful to you? Yes | No