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Toyota of Gallatin

Gallatin, TN

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1,613 Reviews

1435 Nashville Pike

Gallatin, TN

37066

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Showing 1,613 reviews

August 31, 2016

Awesome experience!! As soon as I walked through the doors of Ron Hibbard Toyota I was pleased! Mrs. Lydia introduced herself to my grandfather and I and guided us through More

by Ashley Harper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lydia Atmore, Michael Christian
August 31, 2016

Loving my Prius Contacted Internet sales and within hours Marcus had sent me a personalized video of a couple of car options based off the one I selected. Went in More

by klemidesigns
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lydia Atmore, Randy Hibbard, Marcus Sibley
August 30, 2016

Great customer service, no BS Shopped for a new Toyota Highlander in Knoxville area but local dealers would not move off of MSRP. Found the Highlander we were looking for online wi More

by Randy L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen Kalisch, Marcus Sibley
August 30, 2016

Purchasing a new vehicle Every aspect of our recent purchase was excellent. We appreciate our salesman, Bryan Siltman who went out of his way to make the buying progress gre More

by jgoins53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Siltman
August 27, 2016

Happy Customer! I got a great car at a good price. Brian Crowder and Jason Hargrove went above and beyond to make sure I had the vehicle I wanted and understood ever More

by Kat123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Crowder, Jason Hargrove
August 24, 2016

Great Dealership to work with. I left a happy customer. The sales people made it comfortable to talk about pricing. I will be back for future vehicle needs. More

by happycustomer123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Hibbard, Allen Kalisch
August 22, 2016

Happy we changed our minds!! We had intended to purchase a used vehicle but after considering everything--buying the new Sierra with 0% interest was the best choice. Allen and Mi More

by Vicky Salmon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen Kalisch, Michael Christian
August 22, 2016

Caveat Emptor Lydia who delivered our car was great. Staff was very poor on returning phone calls when they said they would. Rest of the staff seemed to take us for More

by tdelvecchio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lydia Atmore, Michael Christian, Marcus Sibley
Aug 29, 2016 -

Toyota of Gallatin responded

As Paul Harvey would say, here is the rest of the story: Yes, we were very busy the day that Mr. Delvecchio called and we did not meet our standard for communicating with our customers. He did contact Mr. Ron Hibbard directly about our lack of communication, and Mr. Hibbard apologized and assured him that he would take care of it personally, which he did. Price and expectations were discussed over several calls with Mr. Hibbard and once Mr. Delvecchio’s budget was met, a buyer’s order with all of the figures was sent and signed by Mr. Delvecchio and a deposit was put down on the vehicle based on those agreed upon figures. Yes, Mr. Delvecchio drove 3 hours to get here, but when he arrived he was met by the full sales team who showed up a ½ hour before our regular open time in order to assure that Mr. Delvecchio would be back in time for a meeting. This was Mr. Hibbard’s idea and attempt to ensure that our customer would not be rushed when taking delivery of their new Highlander. When Mr. Delvecchio arrived, the figures were exactly the same figures that were already predetermined and agreed upon by both parties. As Mr Delvecchio stated Lydia his salesperson did a complete delivery and had them on the road with time to spare. Mr. Ron Hibbard has communicated with this customer directly since this review and asked for these changes to be made. At this time no changes have been made by Mr. Delvecchio.

August 21, 2016

Customer Centric This is a great place to buy a used car. My salesman was able to walk me through the process answering any questions I had. However, he was never push More

by Joshua Herbison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Christian, Marcus Sibley, Steve Lambert
August 20, 2016

We had a wonderful experience buying a new car. This is a great place to buy a new car. I never feel comfortable at car dealerships but I can truly say I had a great experience. I got a a good deal More

by Triana1288
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Hibbard, Michael Christian, Bryan Siltman
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