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Toyota of Glendale
Glendale, CA
310 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Helpful June 01, 2024
Robert and team are phenomenal. My favorite service dealer in California. They are professional, attentive, friendly and always keep me updated throughout the process. Thank you My favorite service dealer in California. They are professional, attentive, friendly and always keep me updated throughout the process. Thank you!!! More
by Ohurtado74
Employees Worked With
Robert, Cindy, Jose
May 21, 2024
Toyota of Glendale was my 3rd dealer visit looking for my first starter car. The service was exceptional. They did not try to get me to get items that were not on my list which was a plus and made the proc first starter car. The service was exceptional. They did not try to get me to get items that were not on my list which was a plus and made the process so smooth. I was in and out within 2 hours. More
by MyFirst
Employees Worked With
Reese
April 28, 2024
Toyota of Glendale is. a best place to buy and service your car. Paul Flores, my service advisor is very knowledgeable, courteous and professional. a best place to buy and service your car. Paul Flores, my service advisor is very knowledgeable, courteous and professional. More
by SE
Employees Worked With
Paul Flores
April 12, 2024
I have had a horrible and fraudulent experience at Toyota of Glendale. On 1/2/24 I took my 4Runner to this dealer for a tire safety check. A tech crashed my car badly within the dealer premises. It was not a of Glendale. On 1/2/24 I took my 4Runner to this dealer for a tire safety check. A tech crashed my car badly within the dealer premises. It was not a little bump, it was a big crash. I was given a document listing specific repairs that the dealer would do to my car but the dealer has not repaired my car completely. It says that the repair is complete and that the balance of the repairs it promised turned out to be unnecessary. I disagree. The contract is the document it gave me and what it promised. The service manager (Carlos), director of service (Robert), customer relations manager (Sophie), and the dealer manager (Gary) have been threatening and harassing me as I try to solve this legal issue. The dealer has been trying to force me to accept the car with incomplete repairs by canceling the rental, threatening to charge me $75 per day to store my car in its lot, and committing fraud. I have paid over $4000 for a rental. Though my car is now drivable, the dealer won't release my car unless I sign a document accepting my car as fully repaired while it video records me. I refused. Then the dealer said that it would charge me $75 per day storage fee to more more pressure on me to accept my car on its terms. My car has been at the dealer since 1/2/24 and that storage fee now is in the thousands. I was told by the rental company that customers' cars get damaged by the dealer service department frequently and that customers often find themselves in my position. I tried to file a claim with AAA but the dealer would not cooperate with it. I tried to file a claim with the dealer's surety bond company the claim was denied because I am not the claimant, only the dealer can file a claim it opted to not file a claim. The dealer still has my 4Runner and won't release it unless I do what it wants, for me to accept the repair it did to my car as fully complete (though it is not) and for me to pay it over $3,000 in storage fees. Recently the dealer offered to waive the storage fee and pay me $1000 . I declined because $1000 does not cover the repairs still needed, diminished value now that my car has been in an accident, the over $4000 in rental expense that I have incurred, the stress and great inconvenience the dealer has caused me, and the hassle of having to travel from San Diego (where I live) to Glendale to attempt to pick up my car only to repeatedly find it still incomplete. It is unbelieve that it is trying to get away with this. This is a horrible and fraudulent dealer. More
by nmvargas
Employees Worked With
Carlos, service manager; Robert, Service Director; Sophie, customer relations manager; Gary (dealer manager)
