My Review Of Toyota of Greenville:
After buying my car from Toyota of Greenville, I was very pleased. Unfortunately, that is where my happiness ended. I was in a car accident recently and had my car brought to the Body Shop. After weeks of phone tag (one day being told they didn't have my car), I was contacted on a Monday saying my car would be ready Friday. Thursday, I called to check that it would be ready. The woman told me it had been ready since Monday (the same day I was told it wouldnt be ready until Friday)!!!!
The following Saturday (after having my car back for 2 days), my car began making horrible noises and was towed back to Toyota. They said they would pay for the towing and fix the problem. We were contacted later by Robbie in the Body Shop and told it had nothing to do with the accident, we had to pay for the towing, and it ended up costing another $1000 to replace the torn belt. Even though there were no problems with the car prior to the accident, they said nothing additional was wrong other than the belt being worn (I could pull pieces of it out), and to bring it back for a check up in 1000 miles.
Two weeks, and 350 miles later, my car broke down again. The tow was back to Toyota, as it was the same belt torn up again. The service department informed us that they must have used a worn belt to replace the bad one 2 weeks ago, that it was fixed and ready to be picked up. Not believing this, I was very frustrated. I received a call less than an hour later saying the actually ran my car to check on it and the belt was already tearing.
These people in both the body shop and the service department are pieces of work. They only give my dad answers, not my mother or I. They are impossible to get in contact with. They are rude and incompetent. They are incapable of doing their job. Once they fix the problem they made, I will never go back there again.
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Toyota of GreenvilleAdded:
11/6/2012 11:08:32 AM
I’m glad to hear that you were pleased with the buying experience at Toyota of Greenville, but I am equally disappointed that you’ve had the bad experience you described with our service department and collision center. I appreciate you taking the time to share about the events leading up to your review, but I would like to speak with you directly to get a bit more information so I can take steps to ensure that the issues are fully resolved with the repair this time and to make sure that in the future, other customers do not have a shared experience. I can assure you that my personal goal for our dealership is to provide outstanding service to our customers and while there are always unforeseen issues that can arise, we will work hard to make sure that they are resolved in a timely manner. We especially do not want customers to have to return multiple times for the same issue, but again, there are times when multiple problems may be at work that aren’t realized until after the first, most obvious is fixed. That being said, I would like to speak with you to show you my appreciation for bringing this to my attention, to express my apologies for the inconvenience you have experienced, and to see what I can do to restore your faith in our dealership. I understand that unpleasant experiences make it difficult to want to trust a dealership and for that reason I want to make doubly sure that you see exactly how much we value you as a customer. Please call me at 864-288-3535 at your earliest convenience.
Toyota of Greenville