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Toyota of Hollywood - Service Center

Hollywood, FL

4.3
1,285 Reviews

1,285 Reviews of Toyota of Hollywood - Service Center

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January 09, 2023

Brandon, is very kind, and he explained everything that is needed thank you awesome gentleman More

by Marcel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Toyota of Hollywood FL responded

Thank you for the 5-star review of Toyota of Hollywood, Marcel. We are thrilled to hear that you had a fantastic experience working with Brandon. He will appreciate your kind words. Our team is here to help with any of your service needs!

November 30, 2022

Do not send and older person by them self, they will get ripped off!!! You ask them for an oil change and they do tire rotation without previous authorization! And they charge you extra $30, and they put o More

by ismaelp27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Davd
Dec 01, 2022 -

Toyota of Hollywood FL responded

This is concerning feedback to receive. Our goal is to give each and every customer high-quality service and a great deal, and it is concerning that any items were completed without your authorization. I will speak with my team about this so we can improve moving forward and I encourage you to reach out if there is anything else we can do for you. Thank you, John Diaz - Service Manager - 954-893-4662

November 23, 2022

Excellent customer service and very reliable workmanship. Never had an issue with the professionalism and knowledge of the techs who service my vehicle More

by Gairyb1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew
Nov 23, 2022 -

Gairyb1 responded

Thanks Drew and Toyota of Hollywood

Nov 23, 2022 -

Toyota of Hollywood FL responded

Thanks so much for leaving Toyota of Hollywood a five-star review! This feedback made our day. See you next time!

November 06, 2022

Good experience overall. Will recommend to others.Angel was very professional and was willing to correct issues More

by Ashmeed
Recommend Dealer
Yes
Employees Worked With
Angel Cordenas
Nov 06, 2022 -

Toyota of Hollywood FL responded

Ashmeed, thank you for the great review! We are so glad to hear that you had a successful service experience working with Angel and the Toyota of Hollywood team. Drive safely, and we hope to see you back again down the road!

October 23, 2022

Excelente servicio y buen profesional, muy conocedor de su trabajo por parte del sr Sebastián Marmolejo muchas gracias. More

by Luis ramírez.
Customer Service
Recommend Dealer
Yes
Employees Worked With
Sebastián Marmolejo
Oct 24, 2022 -

Toyota of Hollywood FL responded

Luis, gracias por la reseña! Es fantástico oír que tuvo una buena experiencia trabajando con Sebastián y el equipo Toyota of Hollywood. Apreciamos el apoyo y esperamos volver a verle en el futuro!

October 19, 2022

Great professional Treat customers with respect but must work on wait time. Wai Time improvement does matter More

by Jp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2022 -

Toyota of Hollywood FL responded

Thanks for the review. We're glad that the team was professional and respectful. If there is anything else we can do for you, please let us know. John Diaz - Service Manager - 954-893-4662

October 18, 2022

Brandon called me back right away and set up an appointment for me. We discussed my car’s situation and they got started right away. Everything went smoothly and Brandon kept on top of things and k More

by Hank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
Oct 19, 2022 -

Toyota of Hollywood FL responded

Thanks for sharing your Toyota of Hollywood experience, Hank! We're ecstatic that Brandon made it a total success. Drive safe, and we'll see you next time!

October 10, 2022

The Toyota representative Juan Carlos is a great professional in the service department and he has a great attention to the customer. Thank you for everything. More

by Irisasad
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diagnostic of vibration.
Oct 10, 2022 -

Toyota of Hollywood FL responded

Thank you for the great review! We are thrilled to hear that Juan Carlos delivered such a successful service experience. Drive safely, and we hope to see you back again at Toyota of Hollywood!

October 09, 2022

Service personnel are very professional and helpful in every way. From the time I got there, till the time I left. I only had to wait one hour and forty minutes. More

by Ggmutlos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Toyota of Hollywood FL responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Toyota of Hollywood team. Drive safely, and we hope to see you back again down the road!

Oct 10, 2022 -

Ggmutlos responded

Everything went smoothly and with professionalism from the staff and personnel.

Oct 10, 2022 -

Ggmutlos responded

What more can I say, your people were great.

October 05, 2022

Excellent service, especially with Manager Angel in the Body Shop Department. He went above and beyond to make sure everything was in order. If he cannot answer the phone each time that you call with quest More

by bakerpatricia
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angel Cardenas, Aniela Palacios
Oct 06, 2022 -

Toyota of Hollywood FL responded

Your review is everything we hope to see! We're thrilled Angel went the extra mile to ensure your experience was a total success. Thank you for supporting Toyota of Hollywood with such wonderful praise! Drive safe and take care!

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