Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
2,105 Reviews of Toyota of Kenner - Service Center
Sort by
April 13, 2016
Service I would not choose any other dealer to service my vehicle!!! I am very satisfied everytime I leave. Any time I have questions or concerns they are alw I would not choose any other dealer to service my vehicle!!! I am very satisfied everytime I leave. Any time I have questions or concerns they are always addressed. All of my service needs are always taken care of & I feel very comfortable leaving my car in their hands!! More
by Kayla7791
Employees Worked With
Doug montalbano
Helpful April 13, 2016
Always professional!!! I have purchased two vehicles from Ray Brandt Toyota. I have never been serviced by more professional service advisers and technicians. I recommend th I have purchased two vehicles from Ray Brandt Toyota. I have never been serviced by more professional service advisers and technicians. I recommend this dealership to all my friends and anyone who ask where I get my vehicle serviced. Always 110% satisfaction . More
by Big monte
Employees Worked With
Doug
August 14, 2015
Excellent service It's always nice to find friendly service at a dealership. No hard sell. No pressure. David Zoller (service writer) was extremely professional and cou It's always nice to find friendly service at a dealership. No hard sell. No pressure. David Zoller (service writer) was extremely professional and courteous. He knows his cars. I was in and out in a snap, having my Toyota serviced. Thanks, David! More
by guymez
Employees Worked With
David Zoller and Frankie
May 03, 2015
Work and recommended future actions on vehicle Harold LeBlanc took great care of service and his recommendations as to future work was greatly appreciated because I am planning several trips in the Harold LeBlanc took great care of service and his recommendations as to future work was greatly appreciated because I am planning several trips in the near future. Very satisfied with this dealership. More
by toyotaseq
Employees Worked With
Harold LeBlanc
April 29, 2015
maintenance Sheila explained to me what needed to be done and what I could put off to a later date. As always, I was satisfied with dealing with the service depa Sheila explained to me what needed to be done and what I could put off to a later date. As always, I was satisfied with dealing with the service department. More
by cherpat
Employees Worked With
Sheila LaBlanc
December 23, 2014
safety recall My salesperson, Mike Meek, the safety recall gentleman in service-Eric, even the nice gentleman in the shop where you buy items for your car all were My salesperson, Mike Meek, the safety recall gentleman in service-Eric, even the nice gentleman in the shop where you buy items for your car all were so very nice and professional!!!! More
by msanamo71
Employees Worked With
Mike Meek, Eric in service
November 03, 2014
Job Well Done Dealer Principle / Director My name is Kenny Melancon. I would like to express my gratitude to the Dealership and Service Manager,” Mr. Danny Wagu Dealer Principle / Director My name is Kenny Melancon. I would like to express my gratitude to the Dealership and Service Manager,” Mr. Danny Waguespack”. The dealership “Ray Brandt Toyota” is doing everything right! Mr. Waguespack is courteous, knowledgeable and willing to go the extra mile to make sure the customer is happy. It is rare to find good customer service these days and you guys could serve as the standard for all other dealerships to follow. Mr. Danny Waguespack assistance in helping my friend with the Highlander air conditioning problem has shown the professionalism that I believe this industry needs. She had an AC problem with the car and was not satisfied with the results from the first repair. I had conversation with Mr. Waguespack last 10/25/2014 about the repair that was performed on her car. He listened with concern and explained what he believed the condition to be, at the time he examined the vehicle, after the first repair. My friend felt she had been unjustly charged for repairs served. Mr. Waguespack not only went out of his way to assist and resolve the problem; he also added a service on the car and washed it for her. I must say the professionalism of a company is not the price paid for service rendered and thinking you have satisfied the customer; it’s how the company handles customers feeling of dissatisfaction, and resolved the issues in a manner with the utmost concern for making a satisfied customer. Customers are the first to complain but never take the time to applauded or compliment. I would like to take this moment to do both for Mr. Danny Waguespack, Service Manager of Ray Brandt Toyota. Thank you for a job well done. Kenny Melancon More
by KennyMelancon
Employees Worked With
Danny Waguespack
August 19, 2014
Really great service I drive from the Westbank to have my Toyota serviced in Kenner in large part due to the service manager I always ask for named Doug. When you go for I drive from the Westbank to have my Toyota serviced in Kenner in large part due to the service manager I always ask for named Doug. When you go for service, ask for him. Professional and straight forward without all the xx I have dealt with at other dealerships. Not to mention the best customer service waiting area I have ever experienced with coffee, donuts in the morning, fresh popped popcorn, with high end leather seating around big screen TVs. Makes getting my vehicle service a pleasant experience. More
by guyp
Employees Worked With
Doug Montalbano
July 28, 2014
RayBrant Toyota By far the closest to a NASCAR pit stop that I've had. Diagnosed problem correctly and I was back on the road in an hour. Harold handled paperwork a By far the closest to a NASCAR pit stop that I've had. Diagnosed problem correctly and I was back on the road in an hour. Harold handled paperwork and Lenny coordinated the service. Super team. Thanks for getting my Rav4 back on track. More
by jrochelle
Employees Worked With
Lenny Thomas
December 06, 2013
I purchased a new Toyota Land Cruiser from Ray Brandt Toyota in April of 2012. The sales experience was great, actually the reason I purchased this vehicle from the dealership was because of how easy the Toyota in April of 2012. The sales experience was great, actually the reason I purchased this vehicle from the dealership was because of how easy the sales staff was to work with. But.... From the first service visit, I have had nothing but problems. 1) My wife waited for over 4hrs for the vehicle to get an oil change (with an appointment). 2) The vehicle was brought in for a subsequent oil change, and to have the A/C looked at. - When picked up, the A/C was not even looked at, and the maintenance light was still on. I had to make several phone calls, and bring it in again to get the problem resolved. 3) The vehicle was brought in for a simple tire rotation, and supposed to be washed. After leaving the vehicle with them for 7hrs, the vehicle was still not washed. We had to wait for it yet again. I figured that when someone spends $80,000 on a vehicle, that person would receive "adequate" service, but that does not seem to be the case. I figure that since I purchased the maintenance plan, I will just bring it to another dealership to be serviced from now on. I'm not sure why these problems keep occurring, but I think that the General Manager is not doing his job. If these types of experiences continue happening, with the amount of other dealerships in the area, this dealership will definitely lose a lot of business. More
by kjauthement
Employees Worked With
Erick Burgess
