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Toyota of Lincolnwood
Lincolnwood, IL
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Purchased a brand new Rav4 Hybrid Limited from here. Recently I was just hit by an Uber driver and insurance says its a total loss. The payout quote they offered me didn't make sense. I'll elaborate Recently I was just hit by an Uber driver and insurance says its a total loss. The payout quote they offered me didn't make sense. I'll elaborate. I'd like to say that Mark is a EXCELLENT salesmen, and goes above and beyond! He's been more than helpful and really shows he cares. Mark is a great asset to Lincolnwood Toyota and that's where all the good I have to say stops. The finance manager was not so helpful, I'd goes as far to say he was a manipulative scammer. After speaking to the insurance agent about my payout and how much I owed on the vehicle, I now know that the finance manager tricked me into paying 75k for a rav4! I negotiated the deal on 5/13/23, we shook hands, and was told the vehicle should be later that week. All I had to do was come in for delivery and sign the paper work. Was told the vehicle arrived 5/15/23 and was being prepared for delivery, I could come pick it up in an hour. Told them ok perfect, I'll come pick it up on my way to work. So, I dropped my rental off and my coworker gave me a ride to the dealership. The finance manger knew I had to go to work, the same one who took my down payment and shook hands on the deal two days prior. He then tricked me with "Hey listen I have great news, asked Toyota to push you into the better interest rate bracket". Which I was pleased to hear, but something felt weird. He then flung out off slew of documents and aggressive fast talking for me to sign and finished the deal. I left with my new car. I would not have been happy at the time had I known he stole my 10k down payment and tacked on an extra 30k for a TOYOTA RAV4. I never would have known had it not been for the total loss that just took place five months after purchase. Five payments off $900 coming out to 4.5k + a 10k deposit and I still owe 50.1k on the vehicle. I don't know the finance managers name, otherwise I would gladly put it out there... seeing as he manipulated 15k out of my pockets. Extremely shady business tactics, I'd go as far as to call it felonies. Hopefully this review finds the owner and that finance manager is held accountable. I'd wager I'm not the only one he's tricked out of their hard earned money. TLDR: Shook hands on the deal 5/13/23 and gave them my down payment. Came to take delivery 5/15/23 on my way to work. Finance manager tells me he asked Toyota to lower my rate and used that as a way into tacking on an extra 30k for the car, knowing I was in a time crunch. Funny enough I can't find his name in any of my paperwork. More
*DO NOT BUT FROM THIS DEALERSHIP *STAY AWAY* Trust me I'm writing this in November 2023. *STAY AWAY * Salesman all crooks. Service all crooks. They charge Me $1800 for LoJack and $2000 for xzilon told me all writing this in November 2023. *STAY AWAY * Salesman all crooks. Service all crooks. They charge Me $1800 for LoJack and $2000 for xzilon told me all "Toyota dealership have this now" THIS IS A LIE! Told me Can't sell you car unless you buy unnecessary add on. Can't use Android auto on any of there Camry Told me to buy Apple phone or return Car. So I have a screen on my car that does not work. THEY ARE ALL RUDE! DISRESPECTFUL! CHEATERS! LIAR! LEADER AUTO WHERE ARE YOU? WHAT HAPPENED TO YOUR BRAND? More
Purchased used chevy impala. I had pre approved financing from my credit union so since they couldn’t sell me on their financing i felt like they made me wait for the estimate to I had pre approved financing from my credit union so since they couldn’t sell me on their financing i felt like they made me wait for the estimate to provide to my credit union. They also tried to get me to pay for extras they had on the car already that was not listed on the ad Then we the next month air goes out. To find out they filled with freon so when you checked it during test drive it was working. Mechanic said there was a huge hole in the core something that was there when purchased. But they claimed it was sold as is and past 15 days. I have copy if check off list by their mechanics and they checked off as working. Stay clear of them More
Mark Viradia is the best salesman ever! Talk about an amazing employee who goes above and beyond, the dealership is lucky to have him! He welcomed us 30 mins before close and stayed until a Talk about an amazing employee who goes above and beyond, the dealership is lucky to have him! He welcomed us 30 mins before close and stayed until after 10pm to ensure that I got the help I needed and was able to walk out with the car of my dreams. Mark, I won't ever buy a car from anyone else. You're the guy. Thank you a million times over! More
I am very disappointed on my experience here at this dealership,I won’t be recommending this dealership.I was attended but not helped by Jose Alvarado and manager Mike.He wanted to steal from me in fron dealership,I won’t be recommending this dealership.I was attended but not helped by Jose Alvarado and manager Mike.He wanted to steal from me in front of my eyes.I had a perfect score,I didn’t negotiate the price but they still decided to give me the highest rate.I am ashamed at my salesman for trying to take Advantage. More
Angel Lugo was awesome and a no pressure sales professional. He made me feel comfortable and explained everything I wanted to know in detail. professional. He made me feel comfortable and explained everything I wanted to know in detail. More
We purchased a Honda CRV 2019 vehicle. The dealership was great. I believe our salesperson’s name was Angel. He didn’t fight with us with the price like some other dealerships I have exper The dealership was great. I believe our salesperson’s name was Angel. He didn’t fight with us with the price like some other dealerships I have experienced. We settled on a fair deal and got an outstanding car. More
Unethical Business Practices: Lies and False Promises TL;DR: we were given a written price agreement only to be lied to when they increased the price at the time of purchase. Bait & switch, u Promises TL;DR: we were given a written price agreement only to be lied to when they increased the price at the time of purchase. Bait & switch, unethical practices. We recently visited Toyota of Lincolnwood, despite being told they had a reputation for shady business dealings including bait-and-switch tactics. We test drove a car similar to the trim we wanted and were told was arriving later that week. We received both an offer in writing on the new car we expected to buy (once it had arrived) as well as a written trade-in offer for our current vehicle, which included a price for our new vehicle that was higher than the other written offer we received. We asked why it was higher and they explained it was not the accurate price but rather reflecting a different vehicle that the computer defaulted to and not to worry about it. We asked several times about this and if the price we were given would change or any other fees they would add on later and were reassured this was the price and nothing would change nor be added later. When we returned the following day after the vehicle arrived, less than 24 hours later, a manager showed up and blatantly told us that they’re charging us $4,000 above the previously stated price “because we can”. He was also extremely disrespectful to the sales rep stating (in front of him), “he doesn’t know what he’s talking about’ and we know we can sell this car for $10,000 above MSRP, so we’re doing you a favor by only charging you $4,000 more”. We showed him the written agreed price, and the trade-in offer with the previously mentioned higher price, which we were told to ignore, and he was clear that he didn’t care and knows they can charge more so therefore they will. Before leaving, I let them know that I have purchased vehicles from that dealership in the past and would never do so again in the future because I do not support unethical businesses who lie and extort their customers. While at another dealership the next day, we ran into our neighbors who told us they had the exact same experience Toyota of Lincolnwood for the exact same car the previous day as well. We found another vehicle at a much more reduced priced being sold by a more ethical and fair dealership at Western and Peterson. More
Avoid Toyota of Lincolnwood Service department! I left my car in a good working condition for an oil change and picked it up with a damage in the exhaust system. Although the dealership didn’t admi I left my car in a good working condition for an oil change and picked it up with a damage in the exhaust system. Although the dealership didn’t admit any wrongdoing, the damage happened while the car was in their care for what was supposed to be just an oil change. Also, you’ll be changed higher prices for what was initially printed and discussed. More