Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Toyota of Montgomery - Service Center

Montgomery, AL

3.8
194 Reviews
Call Service Center (334) 272-7147

194 Reviews of Toyota of Montgomery - Service Center

Sort by
April 27, 2025

Did not adhere to car care protection plan and further I came in for a tire rotation. What made you discover $250 worth of work that “the owner refused to accept and pay for. I do t have to pay for these More

by Pat Harris
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
KENNETH BLAYLOCK
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh in service department
Report | Print
Apr 28, 2025 -

Toyota of Montgomery responded

Pat, I'm sorry to hear about your experience and the oversight regarding your service agreement. We strive for efficiency and thoroughness in our services, so it's concerning that we fell short during your visit. Please reach out if you'd like to discuss this further or have any other questions or concerns. Thank you, Angelisa Newell - Customer Retention Manager - (334) 272-7147 x 1237

Apr 30, 2025 -

Pat Harris responded

It is very professional of you to respond. I have documents to prove all my allegations and when I have time to breathe I'll come over and discuss. This week is filled with appointments. When are you available next week (except Firiday morning) One of the events that really irked me was the service person sent some girl/woman to ask me if I wanted additional service. What??? See you

May 01, 2025 -

Toyota of Montgomery responded

Hi Pat, thank you for your message. I appreciate your willingness to discuss the matter further. I'm available any time next week between 8:00 AM and 5:00 PM. Please let me know what day and time works best for you, and I’ll make sure to set it aside. Thank you, Angelisa Newell - Customer Retention Manager - (334) 272-7147 x 1237

April 26, 2025

I was very pleased with the service I received during my most recent visit to Toyota. More

by Mrs Reilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karsen Morris
Report | Print
Apr 29, 2025 -

Toyota of Montgomery responded

We are thrilled to hear that our team provided excellent service. We look forward to assisting you again here at Toyota of Montgomery.

April 18, 2025

They serviced my car and did a good job, Jon was very professional and got me in and out. More

by Siggygon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon
Report | Print
Apr 18, 2025 -

Toyota of Montgomery responded

Thank you for leaving Toyota of Montgomery a five-star review and sharing your awesome feedback for Jon. See you down the road!

April 16, 2025

Friendly staff & quality of service good! However, wait time is unreasonable & poor. On 2 occasions I had over 2 hours wait time for a scheduled oil change! More

by marshelle5919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Edwards
Report | Print
Apr 16, 2025 -

Toyota of Montgomery responded

Marshelle, thank you for sharing your feedback with us. We're glad to hear that our staff was friendly and provided quality service at Toyota of Montgomery, but we're sorry about the long wait times you've experienced. We'll work on improving this aspect to better serve you in the future!

April 15, 2025

Great experience and car service in a timely manner! Staff was friendly and helpful! Always a great experience More

by caileahpaige37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jazmine
Report | Print
Apr 15, 2025 -

Toyota of Montgomery responded

We're delighted to hear you had a great experience with our team at Toyota of Montgomery! Thank you for the kind words and support. Looking forward to serving you again in the future!

April 15, 2025

I was Very Happy with my advisor Josh. However the rest of the services I was totally unhappy.. However except for Josh I haven’t been happy with the services since Jericho left. More

by Greaterfaith2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
SIDNEY K CORNELL
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2025 -

Toyota of Montgomery responded

Thank you for sharing your feedback. While it's great to hear that Josh provided excellent service, I'm sorry to learn about the rest of your experience not meeting expectations. To help us better understand the situation, could you please provide more details about your experience? Please reach out at your earliest convenience to discuss your concerns. Thank you, Angelisa Newell - Customer Retention Manager - (334) 272-7147 x 1237

April 09, 2025

Professional, caring, keep customer informed. The entire office staff were always helpful, polite and courteous. More

by Epp
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat and Haley
Report | Print
Apr 09, 2025 -

Toyota of Montgomery responded

Thank you for sharing your experience with Toyota of Montgomery! We're glad to hear that our team provided professional and courteous service. We appreciate the feedback and look forward to serving you again in the future!

April 08, 2025

My service only took 1 hour 10 minites for tire rotation and oil change. Service much faster this time. More

by bamagirl4lolk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon
Report | Print
Apr 08, 2025 -

Toyota of Montgomery responded

We're glad to hear that your service was completed quickly, as we always aim for efficiency at Toyota of Montgomery. Thanks for sharing your experience with us!

April 02, 2025

Karsen in the service department was very helpful and went the extra mile to keep me informed about my invoice. Thank you! More

by BlkBrv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karsen
Report | Print
Apr 03, 2025 -

Toyota of Montgomery responded

We're delighted to hear that Karsen provided such helpful service at Toyota of Montgomery. Keeping our customers informed is a top priority, and we're glad you had a positive experience!

April 01, 2025

Glad Toyota has this dealership in Montgomery. There needs to be a presents in surrounding area like Prattville. Karsen was very pleasant to work with. More

by EdMcBride
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karsen
Report | Print
Apr 02, 2025 -

Toyota of Montgomery responded

We're delighted to hear you had a pleasant experience with Karsen at Toyota of Montgomery. We appreciate your feedback and hope to see you again soon!

1
2
3
...
20