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34 Reviews of Toyota of Montgomery - Service Center
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February 09, 2022
In December 2021, I requested an oil change, tire rotation, tire alignment, and balance on my 2019 Toyota CHR. The vehicle had only been driven for a total of 5,500+ miles around the town of Millbro rotation, tire alignment, and balance on my 2019 Toyota CHR. The vehicle had only been driven for a total of 5,500+ miles around the town of Millbrook, AL over the past two years. It was raining when I picked up my car from the dealership, so I failed to notice that the tires had not been rotated. The front tires (front wheel drive) were more worn than the rear tires. I contacted the dealership on February 8, 2022 and reported the issue. The service advisor assured me that the tires were rotated in December 2021. He stated, "There had a to be a significant change in the way the vehicle was driven in order for the front tires to be that worn. We need to measure the tread." I decided not to bring my car back to the dealership because I no longer trust the service department. More
by mjblame
Employees Worked With
Joseph (I think)
Helpful January 18, 2022
I had an issue with my 2019 Toyota Camry and pulled into your service department while on a business trip from Jacksonville, FL to Memphis, TN. Danny Spisak was kind enough to help me. Although the car wa your service department while on a business trip from Jacksonville, FL to Memphis, TN. Danny Spisak was kind enough to help me. Although the car was running, it had trouble starting earlier and the check engine light was on. Danny was very professional and took my information while I waited inside. After the problem was diagnosed, he clearly explained what the problem was and informed me that the part was in stock and we went ahead with the repair. The whole experience was handled very well and I was back on the road in no time. I am extremely grateful to Danny and your team in the service department at Reinhardt Toyota for doing such an excellent job. Danny is an asset to your dealership and lets people know through his actions that you are a quality dealership that puts customers first. More
by Jeff S
Employees Worked With
Danny Spisak
August 23, 2020
While I was waiting to get my car service, a lady came in with a dog and pulled up a chair for her and one for her dog. Upon leaving she did not clean the chair. I will always clean the chair before I s in with a dog and pulled up a chair for her and one for her dog. Upon leaving she did not clean the chair. I will always clean the chair before I sit down in this establishment. #NASTY More
by deborah5371
Employees Worked With
Don't remember
July 30, 2020
UPS Lost Shipment but Reinhardt Came Through I ordered a car battery but UPS lost the shipment. I worked with Kate to rectify the issue. New battery arrived two days later and Kate worked with UP I ordered a car battery but UPS lost the shipment. I worked with Kate to rectify the issue. New battery arrived two days later and Kate worked with UPS to get a refund for the lost battery. This could have been a big hassle but Kate did all the work and provided amazingly quick, super friendly, no hassle customer service. She kept me in the loop until I was refunded and made sure everything was squared away. Thank you, Kate! Will not hesitate to order from Reinhardt again. Houston, TX More
by jsgtx
Employees Worked With
Kate
May 16, 2017
Service experience I've never had a bad experience with this dealership. A big plus has been being able to drive in for 5,000 mile service check-ups without having an ap I've never had a bad experience with this dealership. A big plus has been being able to drive in for 5,000 mile service check-ups without having an appointment and being able to wait in a first class customer lounge until the service was completed. If anything out of the ordinary has to be done, I'm always consulted prior to any action being taken. Another big plus has been having free tire rotation because I purchased my tires through the dealership. The courtesy shuttle around town has been a welcome offering when I've wanted to complete an errand while waiting. Furthermore, I'm always impressed with the courtesy shown while I'm waiting in the lounge. An abundance of newspapers are available while a gracious hostess offers free bottled water and cookies. Large clean restrooms, two large-screen televisions, and several spacious seating areas add to the overall experience to make waiting both relaxing and comfortable. More
by Bill234
Employees Worked With
John Eubanks, Sandi Sealey
May 07, 2017
Great service friendly people I was in and out quickly thank U team ran heart for such a pleasurable visit thank you for the cookiesI enjoyed talking to Sandy I was in and out quickly thank U team ran heart for such a pleasurable visit thank you for the cookiesI enjoyed talking to Sandy More
by Cookie
Employees Worked With
Nick Daniels and Sandy see Lee
April 05, 2017
Great Service Very knowledgeable and helpful staff! Technician was very helpful in pointing out multiple issues that now have been repaired or replaced and has brou Very knowledgeable and helpful staff! Technician was very helpful in pointing out multiple issues that now have been repaired or replaced and has brought a new life back into my vehicle. Service advisor was honest and helpful in getting a course of action for repairs that worked with my budget and time frame. More
by Winningham
Employees Worked With
Finch , Shannon
March 29, 2017
Thanks for Great Service! Thanks for the service I receive at Reinhardt. The staff is wonderful. It excellent hospitality that makes me very comfortable as I wait for service o Thanks for the service I receive at Reinhardt. The staff is wonderful. It excellent hospitality that makes me very comfortable as I wait for service on my automobile (the cookies are delicious). The men who greet me as soon as I drive up are very kind. The service representatives always help me get all of my needs on record and they are extremely kind while doing it. The sales person who sold the car to me always stops by to greet me when I am there for service. Thanks again. More
by besrob8L
Employees Worked With
Everyone
March 08, 2017
Clueless! I scheduled an appointment for my 2011 Camry. I was experiencing sunroof noise on rough road. At the initial scheduling I was advised of a $98 fee to I scheduled an appointment for my 2011 Camry. I was experiencing sunroof noise on rough road. At the initial scheduling I was advised of a $98 fee to troubleshoot and that amount would go towards any repair. I sat for 2 hours and the service advisor "Shannon " told me I needed a kit for over $500. He could not explain why or what. He was rude and unfriendly. I have purchased 3 Toyotas from this dealership and this experience guarantees I will never again! More
by Tonya Hartman
Employees Worked With
Shannon
