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Toyota of Newport

Newport, OR

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28 Reviews

3234 Pacific Coast Scenic Byway

Newport, OR

97365

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Showing 28 reviews

March 26, 2020

Incompetent and failed to follow the law We have tried to get our recall repairs made for 2 years now. Only after the virus hit did they finally say they had the parts in. 3 hours after dropp More

by Albanydog
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Males in service area
Jul 26, 2021 -

Albanydog responded

Purchased a vehicle from them July 2020. The vehicle had just arrived and was being detailed and Serviced as a Toyota Certified Used Car. They took it from the detail shop so I could test drive it. I told them I’d like to buy the vehicle. They assured me they would finish detailing the vehicle and making the needed repairs and I could pick the vehicle up the following afternoon. We signed the papers, and I hesitated when they had me sign the “ad is” agreement and I before signing I asked them if they had made the repairs to the skylight and touch screen and they assured me they had, so I signed. They agreed to get me a second key for the vehicle. THEY LIED about making the repairs, they did not even finish detailing the vehicle! The computer screen and system still did but work properly and skylight still would not open and the cover was stuck half open. For 11 months I repeatedly tried to get appointments to have the vehicle serviced and repaired snd they repeatedly canceled my appointments and simply refused to do the repairs. After 11 months they FINALLY got us the second key snd sent us to a different shop to have it programmed. THE KEY COULD NOT BE PROGRAMED DUE TO THE PROBLEM WITH THE COMPUTER THEY NEVER REPAIRED. We contacted them and told them about the problem and their response was “we made you an appointment to have the key programmed” ignore the fact that we have told them that yes they may have made us an appointment but the key cannot be programmed because they never repaired the computer. They did attempt to repair the computer, I assume, because they normally put the desk together in correctly but they left dozens of greasy fingerprints on the inside of the touchscreen. So here we are a year later. They still refuse to do anything, including the filter contract with me to provide us with the second key programmed in able to be used. Ignore our emails, phone calls, and all messages. I took the vehicle into a certified Cadillac mechanic today and discovered that lo and behold all the problems I’m having with the vehicle or due to the issue with the computer they never repaired. Luckily they sold me a nearly $5000 service contract a few weeks after I purchased the vehicle so I could get the repairs made. It’s suppose to cost me only the $100 deductible. When I purchased the service agreement they specifically stated that all the repairs with the computer and the skylight could be made under the Extended Service agreement, for the hundred dollar deductible. The shop is sending the information in and asking permission to make the repairs. If they refuse I will nit inky be suing Newport Toyota for the $5000 repair agreement but also the the cost of the actual repairs as well as their violation of the Sales agreement and their failure to provide us with a second, usable, key! That should cost them about 10k, plus my attorney fees. Newport Toyota is nothing but a bunch of crooks. The vehicle was a Certified Used Vehicle but they never actually made any if they required repairs that would make it a certified used vehicle, so that was nit inky a LIE but it was also FRAUD. I am considering contacting the State Attorney Generals office to report their fraud, and every Consumer Protection agency I can find, including those operated by various News Organizations. I have spoken with several mechanics in our area that all told me Newport Toyota is known for lying to customers and selling them vehicles that need expensive repairs And yet they still claim that it’s a “toyota certified used vehicle”, which is a false statement and therefore can be considered, in legal terms, “a pattern of fraud and deceit of customers”. Newport Toyota is owned by the same person that only Corvallis Toyota dealership, no doubt they are the same crooked SOB’s working and lying for them at the Corvallis branch, as they have here in Newport.

January 30, 2020

A great service department! I always feel my Toyota Prius is really taken care of by these guys - while also being thoughtful of my pocketbook. They're a really nice, professiona More

by mk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray, Rich, Dennis
December 11, 2019

20k Service Always feel like i am walking into a friendly professional local neighborhood dealership when I take my cars in here. I have 3 Toyotas and they servic More

by DaveM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Writer
December 10, 2019

Warranty work What a great job Toyota of Newport did when I had an issue with my Tundra. They got me in quick and took care of the issue for timely, More

by Eddielarson222
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Murray
November 20, 2019

I recently called the service department about how my car was acting. They were very concerned and when I got it in to them, it turned out I had a cracked block . They found me a used engine the same day. I More

by Cathy and Tim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich, and the Service Department
September 27, 2019

Always a good job I have taken my Prius to Toyota Newport for many years, and they have always done excellent work. They let me know the costs upfront, and call if ther More

by Pat S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department, all polite, friendly and professional
August 29, 2019

Don't trust them on used cars. I like buying used trucks. I feel new vehicles lose value to quickly. However, I prefer to buy my used vehicles from dealerships as I can feel more co More

by Janwtn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian
August 14, 2019

Regular service oil change. Always professional and pleasant. Job completed in a timely manner. The waiting area is clean and comfortable and the internet connection allows me to More

by Wileycoyote
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service manager
July 17, 2019

Regular Maintenance on RAV 4 The service was prompt and excellent. The staff is helpful and friendly. I have been a regular customer for over 25 years. This is where you go f More

by MJB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich
February 15, 2019

Nissan You asked if everything was okay -- well it is a Nissan for goodness sakes, what could possibly be wrong??? Best car on the road, since 1985 at leas More

by greyhound 1234
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I am not sure who it was. Seems to be a different set of people since Dick Murray sold the business.